Mercure Bedford Centre Hotel

Recent Reviews: 459

• User:LeeAndrew1964

  Trip type: Couples

  Unhelpful AND overcharged

  24 Sept 2026

  Unhelpful staff poor service and to cap it all paid for some drinks - only to have the same charge applied to credit card twice. Reported this. Receptionist was sarcastic and unhelpful. They refused to check their records, so have had to raise dispute with my credit card company

• User:Gary M

  Trip type: Business

  Slavic service with a smile

  22 Sept 2026

  Slavic was my barman and waiter tonight. Although busy he served me with a smile, polite, courteous and prompt. Wanted to say thank you and very much appreciated.

• User:O3087FBchrisr

  Trip type: Family

  Upset, distress and a sad day overall

  19 Sept 2026

  My wife made two reservations for the same one night stay a couple of weeks apart, both reservations stated check-in time was 2pm however when we arrived this check-in time was denied, when I explained that the booking stated 2pm and that we were reliant on checking in due to it being my BROTHER’s wedding at 16:30 we were met with just utter unpleasantness, rudeness, pure lack of compassion, smirking staff and just point blank poor customer service. We were told NO we’re weren’t allowed to check in, it’s not their policy to have 2pm check-in’s unless we pay £30 per room even though our booking stated 2pm. Apparently there was nothing they could do as OUR 2 rooms weren’t ready out of the 120 room hotel, so when asked could the cleaners go in to our allocated rooms next so we could have an extra 30 minutes it was shut down again with a firm no and told it would be £30 per room even if we have it for 30 minutes extra.When my wife asked to speak with senior management she was lied to and told no one would be available that day. Both front of house staff were smirking and almost laughing at the distress being caused to us. My wife sat down and had to try and settle me down as i was so emotionally taken a back. I tried searching for a number for a Head office or something of that sort however unable to find, so I queried online about Mercure hotels having onsite management which it stated they DO have management every 24 hours per day, so I attended the front desk again to make them aware that I knew of the policy and share again my request to speak with management. Oh and never the less 2 men arrive within a minute. one chap goes and gets briefed by the front of house staff and here they were ready to speak to me.I explained the whole situation again, this time we were told it was Agoda’s fault that they should have informed the hotel that they allowed us to have a 2pm check-in however there was no support given to try and reach of to Agoda from the front of house staff, absolutely NO HELP what so ever. Eventually the management arranged for us to be check-in when showing the same booking reference to them as to what I’d already shared to the front desk 45 minutes earlier, we got into our room 50 minutes after our check-in time.When then my in-laws were in their bedroom shortly after given the key card, my mother in law was in the shower and my father in-law sat on the edge of the bed when a cleaner stormed in their room and said ‘oh you’re already in here’ and walked back out. The next morning at breakfast my mother recognised the deputy manager from the previous day and made him aware of what happened, he then return and said ‘the cleaner knocked on your door 3 times before they entered’ my mum stated okay, so my husband is lying?and didn’t get a response. When they returned from breakfast around 10:15 a housekeeper knocked on their door and when answered they said ‘oh I was just seeing if you had checked out’ WHY are they doing that! Why isn’t there a system in place to allow the cleaning staff to know when guests have left instead of knocking on peoples doors and disturbing them.Just going back to the breakfast, the chairs are filthy in there and so heavily stained, the carpets etc throughout the hotel again are just so heavily stained and unpleasant to even have to walk over vomit stains.When arrived at breakfast there was only 1 fried egg, some dodgy looking scrambled egg, 2 shrivelled up hash browns so my mother in-law asked for some fresh produce and wasn’t even given a response, a few minutes later more food was brought out but no one went up to her to say some fresh items there nothing! I’ve honestly never stayed in a hotel like it, the staff throughout the stay just caused so much distress, frustration and anger for no reason at all on a day that should’ve been so happy and special.As the usual saying goes, if I could have scored the hotel a zero then I would’ve but I can’t unfortunately.

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• User:JCMG45

  Trip type: Friends getaway

  No Complaints From Me

  18 Sept 2026

  The only down side of this Hotel is the look and impression you get from the outside, it doesn't look inviting at all, but once you step inside all the staff were very friendly and accommodating to our needs. The rooms were spacious, clean and airy. The dinner was superb in the Revel's with fabulous views of the river and the Breakfast served a variety of Breakfast foods again with great views.Thank you for my pleasant stay. Denisa Lushi, Guest Services / Front Office at Mercure Bedford Centre Hotel, responded to this review Dear JCMG45,Thank you for taking the time to share your thoughts regarding your recent stay at Mercure Bedford Centre Hotel. We are delighted to learn that you had an enjoyable experience and found our staff to be friendly and accommodating. It is always our priority to ensure our guests feel welcomed and well taken care of during their visit.We appreciate your feedback regarding the exterior appearance of the hotel. We strive to provide a warm and inviting atmosphere inside, and it is gratifying to hear that you found our rooms spacious, clean, and airy. We are also pleased that you enjoyed the dining experiences in Revel's, where the views of the river complement our culinary offerings. Your positive remarks about the variety of breakfast options are also appreciated, as we aim to cater to different tastes and preferences.Thank you once again for your kind words. We look forward to welcoming you back for another pleasant stay in the future.Best Regards,Denisa LushiFront Office Manager

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• User:gwyneth m

  Trip type: Friends getaway

  Really good stay

  17 Sept 2026

  Our stay at the Bedford Mercure hotel was really good, staff super friendly and helpful, the room was good size twin bedded and clean, modern, beds extremely comfortable, good shower. Restaurant and bar have a good selection, food was tasty, bar service very good. Good selection for breakfast. Lovely views over the river from restaurants. We were there on a Thursday evening. Denisa Lushi, Guest Services / Front Office at Mercure Bedford Centre Hotel, responded to this review Dear Gwyneth M,Thank you for your kind feedback regarding your recent stay at the Mercure Bedford Centre Hotel. It is gratifying to hear that you found our staff to be friendly and helpful, as well as enjoying the comfort and cleanliness of your room. We are pleased that you appreciated the dining options and the lovely views from our restaurant. Your compliments motivate us to continue providing excellent service.Best Regards,Denisa LushiFront Office Manager

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