Ac Hotel Belfast

Recent Reviews: 934

• User:Sleeptight49

  Trip type: Solo travel

  Starting my day with a smile!

  02 Jun 2026

  I came to the AC Marriott for a meeting and was very impressed by the staff and the friendliness of everyone, particularly Billy. He was able to share lots about the offerings of the hotel and lots of craic- lovely way to start my morning work! Alannah Quigley, Guest Services / Front Office at Ac Hotel Belfast, responded to this review Dear Guest,hank you for your wonderful review.We are delighted to hear that you had such a positive experience during your visit to AC Hotel Belfast. It is especially pleasing to know that our team made such a great impression and helped start your day on a positive note.Billy will be thrilled to receive your kind recognition. We are proud of the genuine hospitality our team provides, and it is fantastic to hear that his knowledge, friendliness, and good craic contributed to an enjoyable experience.Thank you for taking the time to share your feedback. We hope to have the pleasure of welcoming you back again soon, whether for business or leisure.Kind regards,Alannah Quigley

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• User:Glos_girly

  Trip type: Family

  Highly recommended hotel

  28 May 2026

  A lovely hotel, ideally situated by the river and close to the city centre. It's a 20 minute walk to the Titanic experience so a great base to explore from. The room was lovely and the shower was amazing! All the staff are super friendly and professional and we had a great time. We recommend eating in the restaurant too, especially if you can get a outside booth. Paul really looked after us both times we ate in the restaurant. Alannah Quigley, Guest Services / Front Office at Ac Hotel Belfast, responded to this review Dear Glos_girly,Thank you for your wonderful review! We’re delighted to hear that you enjoyed our riverside location and found the hotel to be the perfect base for exploring the city and visiting the Titanic Experience. It's fantastic to know that you loved your room and especially the shower!We're also thrilled that our team helped make your stay so memorable. Your kind words about our friendly and professional staff mean a great deal, and we will be sure to pass on your special mention to Paul, who will be delighted to hear that he looked after you so well during your dining experiences.Thank you for recommending our restaurant and outdoor booths. We truly appreciate your feedback and look forward to welcoming you back for another great stay in the future.Kind regards,Alannah Quigley

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• User:johannalegrand

  Trip type: Couples

  Everything was fine until I spoke to the receptionist

  24 May 2026

  .We stayed for 5 nights and our room was very comfortable and spacious. On the 3rd night, my husband went into the shower, slipped, and fell flat on the floor. I wrote to the receptionist using the translator and gave her my phone to read. You should have seen her face; she was furious. She just said, "You need medical assistance. I'm sorry, and it's happened to several guests before, which is why there's a sticker before entering the shower." I apologized and told her we hadn't seen it. When I went upstairs to look for it, it's a transparent sticker on the upper right side of the shower glass. They really need to make sure it's in a visible place and take it seriously. My husband hit his cheekbone, chin, and ribs. The most unpleasant thing was the way the receptionist spoke to me. Today, I asked if I could have a piece of candy, and she just looked at me again and said, "Yeah, yeah." A truly unfriendly, dismissive, and rude attitude. Alannah Quigley, Guest Services / Front Office at Ac Hotel Belfast, responded to this review Dear Guest,Thank you for your feedback. We’re pleased to hear that you found the room comfortable and spacious during your stay, but we are very sorry to learn about your husband’s accident and the experience you had afterward.Your husband’s fall in the shower sounds very concerning, and we sincerely hope he is recovering well. We also appreciate you bringing attention to the shower warning sticker. We understand how easily a transparent sign placed on the shower glass could be missed, and your comments will be shared with management so they can review the visibility and effectiveness of the safety notice.We are especially disappointed to hear about the way you felt treated by the receptionist. Regardless of the situation, you should have been met with empathy, professionalism, and care. We regret that the interaction came across as dismissive and unfriendly, both when reporting the accident and afterward.Thank you again for taking the time to share your experience. Feedback like yours is important and helps highlight areas where improvements are needed.Kind regards,Alannah Quigley

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• User:Steve W

  Trip type: Business

  Ac hotel Belfast great hotel

  22 May 2026

  Lovely hotel great staff great location. I stayed for a week for work and couldn’t ask for more. I arrived early well before check in and the lovely lady on check in managed to sort a room for me and from there nothing seemed too much for any staff member. Ideally located for a nice walk into the city and a 20 minute walk to the titanic hotel. Breakfast each morning was cooked fresh and was lovely no complaints at all. The evening meals at the restaurant simply stunning and the bar menu was ideal for a simpler meal. Room was lovely and spacious and had a great view over the river. WiFi worked well and loved sitting at the window working away. Just wanted to congratulate the staff as each member I spoke to went above and beyond and made me feel very welcome so thank you Alannah Quigley, Guest Services / Front Office at Ac Hotel Belfast, responded to this review Dear Steve W,Thank you so much for your wonderful feedback. We’re delighted to hear you had such an enjoyable stay with us during your work trip. It’s especially lovely to know our team helped make your arrival smooth and that every staff member made you feel welcome throughout your stay.We’re also pleased you enjoyed the location, your river view room, the freshly cooked breakfasts, and both our restaurant and bar menus. Your kind comments about the service and hospitality will be shared with the whole team, who will be thrilled to hear they made such a positive impression.Thank you again for taking the time to share your experience, and we very much hope to welcome you back again soon.Kind regards,Alannah QuigleyFront Office Manager

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• User:Lisa E

  Trip type: Solo travel

  Excellent

  02 May 2026

  Beautiful hotel - rooms so clean and comfortable! Breakfast was excellent and being GF wasn't an issue! Alannah Quigley, Guest Services / Front Office at Ac Hotel Belfast, responded to this review Dear Lisaestey,Thank you so much for your lovely feedback! We’re delighted to hear you enjoyed your stay and found the rooms clean and comfortable. It’s also wonderful to know that breakfast met your expectations and that our gluten-free options made things easy for you.We truly appreciate your kind words and hope to welcome you back again soon!Best Wishes,Alannah QuigleyFront Office Manager

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