AC Hotel Birmingham NEC and Airport

Name: AC Hotel Birmingham NEC and Airport
Address: Bickenhill Lane, Birmingham, united-kingdom
Telephone: +44-204-505-9777
Rating: 3.6

Birmingham Airport, Birmingham, United Kingdom

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About AC Hotel Birmingham NEC and Airport

location

Located in Birmingham, this urban hotel has the perfect ambience for business travellers.

facility

The hotel has a lift and features 166 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities available at the hotel include a baggage storage service, a safe and a drinks machine. Wireless internet access in public areas allows guests to stay connected. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park (for a fee). Further services and facilities include a 24-hour security service, medical assistance, room service, an alarm call service, a laundry service and a coin-operated laundry. Bicycles can be kept in the bicycle storage area. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

rooms

Rooms are equipped with air conditioning and central heating. Guests can enjoy the view onto the street from a balcony or terrace. Rooms have a double bed or a sofa bed. Extra beds can be requested. A safe and a desk are also available. Guests will also find a tea/coffee station included among the standard features. An ironing set is provided for guests' convenience. A telephone, satellite television, a radio and WiFi are provided as well. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower and a bathtub. Cosmetic products and a selection of towels provide additional comfort in the bathrooms. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

sport

Guests can enjoy a selection of sport and entertainment options. There are many ways to relax or stay active at the hotel, including a gym and aerobics. Parents can unwind while the kids can participate in an entertainment programme full of fun activities.

meals

Various dining options are available, including a restaurant, a dining room and a bar. A continental breakfast buffet and a set dinner menu are served every day. Staff are also happy to provide children's meals.

Amenities at AC Hotel Birmingham NEC and Airport

Facilities
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  Air conditioning
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  24-hour reception
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  Conference Room
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  Room Service
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  Laundry Service
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  Pets
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  Elevator/ Lift
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  Laundry
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  Newspaper
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  Parking
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  Smoke detector
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  Smoking rooms
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  Wifi
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  EV Charging Station
Building Information
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  Garden (m²)
Business Center and Conferences
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  Business Center
Common Area
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  Picnic area
General Services
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  Doctor on call
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  Luggage storage
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  Multilingual Staff
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  Wake-up Call / Service
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  Wheelchair
Hygiene
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  Contactless check-in/-out
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  Protective equipment for employees
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  Protective equipment for guests
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  Gym/ Fitness centre
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  First-aid services
Meals
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  Breakfast Buffet
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  Breakfast Served
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  Continental Breakfast
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  Bar
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  Barbeque
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  Restaurant
Room Facilities
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  Shower
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  TV
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  Room service
Security
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  Security Guard
Sport/Entertainment
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  Events

Location

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

518

Very Good

676

Average

453

Poor

207

Terrible

138

Recent Reviews: 1992

User:Steveindarwen
Trip type: Couples
Building site 🙄
09 May 2026
Refurbishment work not advised that it's like a building site in bar and restaurant areas. Details only added to website yesterday. Not sure environmental health would be very happy with this in areas that sell food and drink.Breakfast today was not great, items not replenished quickly leading to waiting around.Most staff were pleasant.Overall very disappointed Patrick Stapleton, at AC Hotel Birmingham NEC and Airport, responded to this review Dear Steve bThank you for taking time to share your review and photos.The hotel website and on line travel agents have been updating the sites reguarly throughout the 9 months the hotel has been under refurbishment.During the 9 months the refurbishment has been happening the hotel has received an EHO rating of 5 out of 5. Furthermore we have internal Health & Safety audits from our Health & Safety consultant, the most recent scored 98% in April so I hope this reassures you and future guests that whilst the work is near completion, our guests have been looked after well by our incredible team.Kind regardsIbis Styles NEC, soon to be AC Marriott NEC
User:Isla P
Trip type: Business
Terrible
29 Apr 2026
Shocking. Couldn't find the hotel as they have updated signage and hasn't communicated this. Genuinely walked 45 minutes when it should have been less than 10. Hotel is a building site, which again was not communicated. Breakfast was a poor offering of cereal only, which is very different to previous experience. Room was absolutely roasting despite lowering the thermostat and when this was mentioned at check out I was told that you can't control each room individually, which seems a bad set up. Will certainly not be back here - there are much better options. Patrick Stapleton, at AC Hotel Birmingham NEC and Airport, responded to this review Dear Isla PThank you for your review.Our website has highlighted that the NEC signage has been updated to reflect the imminent rebranding. For future guests reading this review the external signage of the hotel will also change very soon.Again we have communicated on our website and asked on line travel agents to make guests aware of the current refurbishment programme.The hotel offers full english breakfast from 6:30am to 10am weekdays and 7am to 11am at weekends. Before this we offer continental for our guests with very early flights.With our refurbishment and rebranding to Marriott, it is a shame you won't return and see the huge improvements to the hotel.Kind regardsIbis Styles NEC
User:Roving54416197970
Trip type: Family
Amazing service from Megan and Hannah plus definitely stay here we again if I got early flight in the future and thank u
29 Mar 2026
Amazing beer and amazing service from Megan and Helen made me and family welcome and great place for business Patrick Stapleton, at AC Hotel Birmingham NEC and Airport, responded to this review Dear LukeThank you for your kind review and feedback.Megan and Helen will be delighted to receive high praise and we hope to welcome you back again soon.Warmest regardsIbis Styles NEC
User:324gillianp
Trip type: Couples
parking whilst dropping off luggage.
23 Mar 2026
Parking fine completely unreasonable .We were staying for one night before our flight so actually paid and booked ahead to park at airport carpark 5 but drove into and parked at hotel carpark to drop bags off and drove out again to park at main airport parking . Disgusting that we have now received a fine for £100 for apparently being parked for 16 minutes and not 15 minutes whilst checking in and dropping luggage in room. This is unacceptable. We parked and went straight into hotel and had to wait for receptionist to acknowledge us and check in and give room key and put luggage in room and and straight back into car and out again . The hotel didn’t even cost that much . Be warned and be prepared for £100 fine . It’s a joke and currently appealing. Ewa Galazkiewicz, General Manager at AC Hotel Birmingham NEC and Airport, responded to this review Dear 324 Gillian PThe hotel parking allows for a limited time window for those guests dropping off, as you exceeded this time limit you have been issued a parking notice from the company who manages the parking on our behalf. There are notices on all lamp posts and inside the hotel for guest awareness.Kind regardsIbis Styles NEC
User:Stewart A
Trip type: Friends getaway
All you need for a short stay
23 Mar 2026
Stayed here for one night when attending an event at NEC. The hotel is undergoing a big refurbishment and some of the public areas are not looking their best. The room was lovely and looked to be recently refurbished, bathroom was clean and modern. It felt a bit basic but it’s perfect for a short stay. Only issue I had was the TV not working but it wasn’t a big problem for me.Hotel is a short walk from NEC and monorail for the airport. Not the prettiest of locations but I doubt it’s the sort of hotel you visit for the scenery.Reading some of the previous reviews I think they’re a bit harsh. It’s an airport/exhibition centre hotel. I’m not exactly sure what people were expecting from it. Ewa Galazkiewicz, General Manager at AC Hotel Birmingham NEC and Airport, responded to this review Dear StewartThank you for your review and feedback from your stay with us.As you highlighted we are under refurbishment and we are improving the facilities for our guests.We look forward to welcoming you back again soon.Kind regardsIbis Styles NEC