Hilton Bournemouth

Recent Reviews: 2290

• User:phoebenooby

  Trip type: Couples

  Need to get stocked up

  15 Sept 2026

  Had drinks here as was eating in the in house restaurant Shpoons and forx. Ask for a mojitos. They didn’t have any mint….. Chose a pornstar martini instead which was nice but no fresh passion fruit just a dried out slice. Later that evening we came in for. Night cap, asked for 2 baileys. The bar tender poured out one and went to pour out the second and realised there wasn’t enough. My husband chose a different drink, and paid, then the bar tender picked up the glass with the half measure and tipped it down the sink. Why didn’t he ask if he should add it to the other glass? The bar area is nice, everything looks clean.

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• User:Filipe A

  Trip type: Family

  Great but.....

  31 Aug 2026

  My partner and I had an otherwise great stay at this Hilton. We were actually staying here to celebrate our anniversary, so we were really looking forward to having a relaxing and enjoyable experience. The hotel itself was nice, and every other staff member we encountered was friendly and helpful, with one exception: Audry, who was working the evening shift.We both had similar issues at different times during our stay. My partner was the first to approach Audry because her room key had stopped working. Instead of simply helping her, Audry immediately became annoyed and started berating her with comments such as, “That shouldn’t happen” and “I don’t understand why your key isn’t working.” Rather than trying to resolve the issue, her tone and attitude made my partner feel like she was an inconvenience. She barely acknowledged her, didn’t properly look at her while speaking to her, and came across as extremely unprofessional and dismissive. My partner was eventually required to sign several security documents before she was given a new key.Later, I had a similar situation after accidentally leaving my key and ID in the room when I went outside. Since my ID was also in the room, I had nothing with me to verify my identity. Audry again handled the situation in an extremely rude and unprofessional manner. She didn’t ask for my name or room number, barely acknowledged me, and told me that she couldn’t do anything and to “sit down.” I was only able to get back into the room when my partner came down to help me.We completely understand and respect the hotel’s security procedures, and we have no issue with being asked to verify our identity or sign security documentation. The problem was the unnecessary attitude, lack of professionalism, and the way both of us were made to feel unwelcome.We have stayed at many Hilton properties, and this is honestly the first time either of us has ever been treated or dismissed in this way by Hilton staff. It was particularly disappointing because we were there to celebrate our anniversary and expected a positive experience. Thankfully, every other staff member we interacted with was great, and the rest of our stay was very pleasant.Unfortunately, Audry’s behavior on two separate occasions left a very negative impression and brought what could have been an excellent anniversary stay down to three stars. James Doyle, General Manager at Hilton Bournemouth, responded to this review Dear Guest, Thank you for taking the time to share your feedback following your stay with us.We are pleased to hear that you enjoyed many aspects of your visit and that our wider team helped make your anniversary stay a pleasant one. We are sorry to learn that your experience at Reception did not meet expectations.The security of our guests is extremely important, and our team must follow strict procedures when issuing replacement keys or granting room access. However, we appreciate your comments regarding the manner in which these interactions were handled and will ensure this feedback is reviewed with the team.Thank you again for bringing this to our attention, and we hope to welcome you back to Hilton Bournemouth in the future.Kind regards,James DoleGeneral Manager

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• User:K1480WFjuliao

  Trip type: Couples

  Fantastic staff wonderful stay

  23 Aug 2026

  We had a wonderful stay in this delightful hotel. The staff were absolutely amazing, especially during breakfast when it was extremely busy. Everything was replenished very quickly. Staff were incredibly friendly and helpful, especially Kian cross, he has such a welcoming and friendly nature and will go above and beyond to assist you. He is a real asset to the hotel. I would highly recommend to stay here. James Doyle, General Manager at Hilton Bournemouth, responded to this review Dear Guest,Thank you for taking the time to share such a wonderful review following your stay with us.We are delighted to hear that you had an enjoyable experience and that our team helped make your visit a memorable one. It is especially pleasing to know that, despite a busy breakfast service, our team maintained high standards of service and ensured everything was replenished promptly.Thank you also for your special recognition of Kian Cross. We are thrilled to hear that his welcoming personality, friendliness and willingness to go above and beyond made such a positive impression on your stay. Kian is a valued member of our team, and we will be sure to share your kind comments with him and recognise his outstanding contribution.Your recommendation means a great deal to us, and we sincerely appreciate your support. We look forward to welcoming you back to Hilton Bournemouth again soon.Warm regards,James DoyleGeneral Manager

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• User:alec139

  Trip type: Couples

  Hilton is superb

  21 Aug 2026

  I am fortunate to travel regularly. Hilton Hotels always deliver excellent service.Hotels offer loyalty schemes, and the benefits of the Hilton Honors programme is certainly worthwhile. There are many good Hotels, but Hilton staff always seem to be the very best. James Doyle, General Manager at Hilton Bournemouth, responded to this review Dear Guest,Thank you for taking the time to share your feedback and for choosing Hilton Hotels during your travels.We are delighted to hear that you continue to enjoy the excellent service provided across our hotels and that you find the Hilton Honors programme valuable. Creating rewarding experiences for our loyal guests is incredibly important to us, so it is wonderful to know that the benefits of membership are making a positive difference to your stays.Most importantly, thank you for your kind recognition of our team members. While great facilities and locations are important, it is our people who truly bring the Hilton experience to life. Your comments about Hilton staff consistently being "the very best" are a fantastic compliment and will be shared with the team.We truly appreciate your loyalty and look forward to welcoming you back to Hilton Bournemouth again soon.Kind regardsJames DoyleGeneral Manager

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• User:dovlondon

  Trip type: Family

  Exceptional service from Olivia!

  13 Aug 2026

  ????? Exceptional service from OliviaI stay at the Hilton Bournemouth regularly and have always enjoyed coming back, but I particularly want to recognise Olivia at the front desk.Olivia is genuinely one of the friendliest and most helpful members of hotel staff I have come across. Every time I arrive, she welcomes me so warmly and makes me feel genuinely valued as a returning guest. Nothing ever seems too much trouble for her, and she is always friendly, professional and willing to help.What makes this even more noticeable is that it isn’t only my experience. Friends of mine who also stay at the Hilton Bournemouth have independently mentioned to me how friendly, welcoming and helpful Olivia is.People like Olivia make a real difference to a hotel stay and are one of the reasons guests want to return. She is an absolute credit to the Hilton Bournemouth and deserves recognition from the management.Thank you, Olivia, for always making me feel so welcome. James Doyle, General Manager at Hilton Bournemouth, responded to this review Dear Guest,Thank you for taking the time to share such a wonderful review and for your continued loyalty to Hilton Bournemouth.We are absolutely delighted to read your kind comments about Olivia. Providing a warm and personalised welcome is something we strive for, and it is fantastic to hear that Olivia consistently makes you feel valued and appreciated as a returning guest. Your feedback perfectly reflects the professionalism, friendliness and dedication she brings to her role every day.It is especially rewarding to hear that both you and your friends have recognised Olivia's exceptional service. Team members who create memorable experiences and build genuine connections with our guests are invaluable, and we will be sure to share your comments with Olivia and the wider team.Thank you once again for your continued support and for recognising a valued member of our team. We look forward to welcoming you back to Hilton Bournemouth again very soon.Kind regards,James DoyleGeneral Manager

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