DoubleTree by Hilton Brighton Metropole

Recent Reviews: 609

• User:549nikkia

  Trip type: Family

  Great hotel for a Brighton visit

  04 Apr 2026

  Great location for a couple of days visit to Brighton. Lovely hotel with excellent service throughout. Room was ready as soon as we arrived so was able to drop bags and explore. Lots of choice for breakfast. Enrich Mefful, Guest Services / Front Office at DoubleTree by Hilton Brighton Metropole, responded to this review Dear 549nikia,Thank you for your wonderful feedback.I am delighted to hear that you had such an enjoyable stay and found our location ideal for your visit to Brighton. It is great to know that your room was ready on arrival, allowing you to start exploring straight away, and that you experienced excellent service throughout your stay.I am also pleased that you enjoyed the wide variety of options available at breakfast.We truly appreciate your kind comments and look forward to welcoming you back for another memorable stay in the future.Warm regards,Enrich MeffulGuest RelationsManager

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• User:tworubaLONTB

  Trip type: Couples

  Great Stay

  04 Apr 2026

  Thank you so much for the great weekend ,everything was amazing from the warm welcoming from Nikhil and Enrich ,breakfast Team everyone were so spotless, it's not luck that you voted best hotel,I cant wait to visit you again!!!!! KONSTANTINOS GRIGORAKOS, Guest Services / Front Office at DoubleTree by Hilton Brighton Metropole, responded to this review Thank you so much for your fantastic review.We’re absolutely delighted to hear that you had such a great weekend with us and that everything met your expectations. It’s wonderful to know that Nikhil and Enrich gave you such a warm welcome, and that our breakfast team impressed you with their service and attention to detail.Your kind words truly mean a lot to all of us, and we’re so pleased you felt we lived up to our reputation.We can’t wait to welcome you back again soon for another amazing stay!Warm regards,KostasFront of House Manager

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• User:Amydolly

  Trip type: Family

  10/10 and all the Stars- no notes!

  02 Apr 2026

  My little boy (5) and I just returned from a brilliant overnight stay at the Doubletree Hilton right on the seafront in Brighton. The location is perfect- easy walk from the station or reasonable parking (for Brighton anyway). There's so much to to do right outside on the beach and a short stroll to the pier, SeaLife centre and all the lovely lanes. I booked through Hilton Honours app and it was so easy, I was impressed that I could use my phone as a room key and over the moon to have a notification that our room was ready early too. We did have some questions so headed down to reception where we were helped by a super friendly member of staff (I didn't get her name and she was gone when I went back but I remember it started with an S, she was french, with short dark hair) she couldn't have been more helpful explaining all the Hilton Honours perks including warm cookies and cans of water+ upgraded free WiFi! Today we were assisted by Evie who was so lovely with my little boy and really helpful. The hotel itself is great, very sympathetic to the beautiful history of the building, styling was relevant to the location while bringing it up to date with comfort and facilities. We felt so welcome and found everything we needed easily. If all staricases were that beautiful I'd never take the lift- even to the 4th floor. Our room was really comfortable and very clean. We were in a standard king room 404 and it suited us very well. It was quite warm in the night but I was able to open the windows and it wasn't noisy at all facing away from the road.After a lovely day out along the beach yesterday we came back for a drink and watch the sunset from the Metropole bar/ restaurant. We were extremely well looked after by Christian who was so friendly, interesting and professional as well as Melonie who was very kind and attentive.The buffet breakfast this morning was excellent, such a great range with something for everyone and attention to preferences and allergies. There was even an activity pack for the children and someone dressed up as a shark saying "happy good Friday" which was hilarious. Every member of staff was wonderful, a real asset to their team and made our stay special- they wanted the guests to enjoy their experience and we could feel it.We used the pool which was a really fantastic addition and even found a room for the kids to play and let off steam which was so unexpected and appreciated as the weather wasn't great today. I honestly can find no fault to this hotel, they've smashed it and I can't wait to come back soon. 20/10 and all the stars Amy Parker, Guest Services / Front Office at DoubleTree by Hilton Brighton Metropole, responded to this review Dear Amydolly,Thank you so much for your absolutely wonderful review.We’re delighted to hear that you and your little boy had such a brilliant stay and were able to make the most of our seafront location and everything Brighton has to offer. It’s fantastic that you found the Hilton Honors app easy to use and enjoyed the added conveniences like digital key access and early room readiness.Your kind words about our team are especially appreciated. We’ll be sure to pass along your compliments to Evie, Christian, and Melonie, they’ll be thrilled to know they made such a positive impression. We’re also so pleased that our reception colleague was able to make you feel welcome and help you get the most out of your stay.It’s great to hear that you enjoyed the comfort and character of the hotel, as well as your room. We’re glad you were able to relax, take in the sunset at the bar, and enjoy our breakfast selection, and we love that the shark made your morning memorable!We’re especially happy that your little one enjoyed the pool and play area, creating a family-friendly experience is something we really value.Thank you again for your glowing feedback. We couldn’t ask for a better endorsement than “20/10 and all the stars”! We very much look forward to welcoming you both back again soon for another fantastic stay.Warm regards,AmyAssistant Front of House Manager

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• User:Tina S

  Trip type: Couples

  Fantastic Experience - Highly Recommend

  31 Mar 2026

  We had the absolute pleasure of attending the Le Petit Chef dining experience at the hotel, and it was such a fun, delightful, and truly unique evening. From the moment it began, there was a real sense of magic to it, and the immersive concept made it feel so special. Every dish was beautifully prepared and absolutely delicious, making the whole experience unforgettable.The service was exceptional, so attentive, welcoming, and genuinely caring. It really made us feel looked after and added a lovely personal touch to the evening.The hotel itself is stunning, from the moment we walked into the lobby, we were struck by its elegance and inviting atmosphere. We also enjoyed drinks at the Metropole Bar & Terrace, which looked gorgeous with the Easter decorations and created such a cosy, relaxed setting.A heartfelt thank you to Mohita, Soraya, Fergus, and Barbara for taking such wonderful care of us, they truly made our visit extra special. We left with such happy memories and would highly recommend this experience to anyone looking for something a little different and truly memorable. Amy Parker, Guest Services / Front Office at DoubleTree by Hilton Brighton Metropole, responded to this review Dear 05072DZtinas,Thank you so much for your wonderful review! We’re absolutely delighted to hear that you had such a fantastic time at the Le Petit Chef dining experience.It’s lovely to know that the immersive concept, delicious dishes, and overall atmosphere made the evening feel so special and memorable for you. We’re especially pleased that you enjoyed the service, our team takes great pride in creating warm, attentive, and personal experiences for every guest.Your kind words about the hotel, as well as your visit to the Metropole Bar & Terrace, truly mean a lot to us. We’re glad you were able to relax and enjoy the Easter ambiance in such a beautiful setting.A special thank you for recognising Mohita, Soraya, Fergus, and Barbara, they will be thrilled to know they helped make your visit extra special.We hope to welcome you back again soon for another memorable experience!Warmest regards,AmyAssistant Front of House Manager

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• User:Misty1322

  Trip type: Friends getaway

  Not as good as previous stays

  29 Mar 2026

  Rooms wasn’t nearby to each other as requested, very small dark room for what we paid was disappointing, no option to open the window Shower head kept slipping down!!Bed not particularly comfortable Kept hearing a dog barking near our roomNo drinking water provided in roomClean thoughout the room thoughBreakfast very busy, cups too small for the quantity of coffee/hot water that comes out, food not replenished very quicklyGood locationFriendly staff Just not as good as previous visits Enrich Mefful, Guest Services / Front Office at DoubleTree by Hilton Brighton Metropole, responded to this review Dear Misty,Thank you for taking the time to share your feedback following your recent stay.While I am pleased to hear that you found our location convenient and our team friendly, I am truly sorry that your overall experience did not meet the standards of your previous visits.Please accept my sincere apologies for the room allocation not meeting your request, as well as for the size, lighting, and lack of ventilation in the room. I also regret the discomfort caused by the bed and the issue with the shower head, along with the disturbance from noise during your stay.I am equally sorry to hear about your breakfast experience, particularly regarding how busy it was, the replenishment of items, and the suitability of the cups provided. This is not the level of service we aim to deliver, and your comments will be shared with our Food & Beverage team for review.Your feedback regarding the absence of drinking water in the room has also been noted, and I appreciate you highlighting this.While I am glad that you found the room to be clean, I fully understand that the issues you experienced impacted your overall stay, and for that I sincerely apologise.We truly value your continued visits and are disappointed that this stay did not reflect the standards you have come to expect from us. Your feedback will be reviewed with the relevant teams to ensure improvements are made.We do hope to have the opportunity to welcome you back again and restore your confidence in us.Kind regards,Enrich MeffulGuest Relations Manager

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