Hampton By Hilton Bristol Airport

Recent Reviews: 1734

• User:Kevin H

  Trip type: Couples

  Does what it says on the tin!

  11 Jun 2026

  If you want an on airport hotel at Bristol Airport you have no other choice and that get reflected in the price (competition is required). Overall the hotel is ok all very clean and tidy but the food can be best described and basic at best. We only stay when we have an early flight out. Would like more choices but that Bristol Airport.

• User:NatashaB2046

  Trip type: Business

  Great check in experience

  09 Jun 2026

  Great welcoming experience from Sema. She was extremely friendly and informative, and made my check in experience fantastic. Adi Naulago, Guest Services / Front Office at Hampton By Hilton Bristol Airport, responded to this review Dear NatashaB2046,Thank you for your wonderful review. We are delighted to hear that you had a great check-in experience and that Sema provided such a warm welcome. We will be sure to share your kind comments with Sema, who will be thrilled to know that she helped make your arrival fantastic. We truly appreciate your feedback and look forward to welcoming you back again soon.Kind regards,Adi and The Hampton Team.

  Read more

• User:cunga22

  Trip type: Family

  TERRIBLE CUSTOMER SERVICE

  08 Jun 2026

  I had a layover at Bristol airport in the middle of the night, with a connecting flight in 6 hours. I went to the hotel with my family to see if it was possible to book a room to get a few hours sleep. I was told I would have to pay full rate of £200 & we agreed. But the system wasn’t open so I couldn’t get a room for another 2 hours, very annoying but said fine we would wait. It’s very frustrating when the computer says no, reception staff can’t do a work around. The room was available but common sense doesn’t seem to be the norm anymore. We proceeded to sit down in the lobby and wait and were told we’re not allowed sit in the lobby because it’s for hotel guests. We had to leave the hotel and go outside in the rain back to the terminal. TERRIBLE CUSTOMER SERVICE & NO COMMON SENSE. Adi Naulago, Guest Services / Front Office at Hampton By Hilton Bristol Airport, responded to this review Dear cunga22,Thank you for taking the time to share your feedback. We are very sorry to learn about your experience during what must already have been a tiring overnight layover.We understand how frustrating it must have been to be willing to book a room, only to encounter a delay due to a system issue. We also appreciate how disappointing it was not to be able to wait comfortably in the lobby while the system became available. We recognize that this situation fell short of the level of service and hospitality that guests expect and deserve.While our team must follow operational procedures and access restrictions, we regret that the circumstances left you and your family feeling unwelcome. Your comments have been shared with the management team for review so that we can assess how similar situations can be handled more effectively in the future.We sincerely apologise for the inconvenience caused and thank you for bringing this matter to our attention.Kind regards,Adi and The Hampton Team.

  Read more

• User:Eliane C

  Trip type: Business

  One night before I travel to my holiday from Bristol airport

  08 Jun 2026

  Sema was professional and helpful for my check in very polite . She smiled and make everything easy for me Adi Naulago, Guest Services / Front Office at Hampton By Hilton Bristol Airport, responded to this review Dear Eliane C,Thank you for taking the time to share your feedback. We are delighted to hear that Sema provided you with such professional, helpful and courteous service during your check-in. It is wonderful to know that her warm smile and attentive approach helped make your stay easy and enjoyable before your holiday.We will be sure to pass on your kind comments to Sema, who will be pleased to know she made a positive impression. We appreciate your recommendation and look forward to welcoming you back in the future.Kind regards,Adi and The Hampton Team.

  Read more

• User:Thomas P

  Trip type: Couples

  Good customer service!

  04 Jun 2026

  We arrived and having checked in and gone to our room, found ourselves in a disabled room, which we had not asked for when we booked. On returning to reception, Adina was excellent in finding us another room and in dealing with this situation despite the fact that the hotel was very busy.Our replacement room was fine particularly just for one night. The restaurant experience was poor. Basic food which is expensive and limited in choice. Even the wine was mediocre which these days is unforgivable, particularly bearing in mind how much they charge. Adi Naulago, Guest Services / Front Office at Hampton By Hilton Bristol Airport, responded to this review Dear B8899WFthomasp,Thank you for taking the time to share your feedback.We are delighted to hear that Adina was able to assist you promptly and professionally when the room allocated on arrival did not meet your booking requirements. We will be sure to pass on your kind comments to her, as she will be pleased to know that her efforts made a positive difference to your stay.We are also pleased that your replacement room met your needs for your overnight visit.We appreciate your comments regarding the menu selection, value for money and wine offering. We understand how important quality dining is to our guests and your feedback will be shared with our food and beverage team for review.Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back and provide a more enjoyable overall experience in the future.Kind regards,Adi and The Hampton Team.

  Read more