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The Angel Hotel

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The Angel Hotel

locationCardiff, Cardiff

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About The Angel HotelAbout The Angel Hotel

Location

The hotel is located in the centre of Cardiff and is situated near many different shopping venues, restaurants, bars and links to the public transport network. The nearest nightclub is about 100 m away. Guests will find Cardiff Castle roughly 100 m away. Cardiff Airport is located around 15 km away, while Exeter Airport is about 23 km away and Bristol Airport is approximately 80 km away.

Facility

The hotel was built in 1880. The hotel has 2 suites, 10 single rooms and 90 double rooms, which are located on 4 storeys and are reachable by lift. English-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a cloakroom, baggage storage service, safe and currency exchange service. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. A fireplace creates a cosy atmosphere. There are also a number of shops that make for great strolling and browsing. Further services include room service (for a fee) and a laundry service. A fax machine is on hand for guests' business and communication needs.

Rooms

Rooms feature a kitchen and a bathroom. Central heating ensures comfortable temperatures. All rooms are carpeted and have a double bed or a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. Other amenities available include an ironing set and a trouser press. A direct dial telephone, a television with satellite/cable channels, a radio, an alarm clock and WiFi are provided as well. Guests will also find slippers in their rooms. Bathrooms include a hairdryer and are equipped with a shower and a bathtub. Cosmetic products and a selection of towels provide additional comfort in the bathrooms. The hotel has family rooms and 102 non-smoking rooms.

Sport

Various dining options are available, including a non-smoking restaurant, a café and a bar. A wide variety of dishes are served at all three main mealtimes. Guests can enjoy lunch and dinner as a set menu. Diet meals, vegetarian dishes and children's meals can be prepared on request. The hotel also offers special catering options. The hotel offers a selection of alcoholic and non-alcoholic beverages.

Meals

The following credit cards are accepted: American Express, VISA, Diners Club, JCB and MasterCard.

Amenities at The Angel Hotel Amenities at The Angel Hotel

  • Facilities

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Cloakroom

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Foyer

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Pets

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      Restaurant(s)

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      Restaurant(s) with non-smoking area

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      Room Service

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      Shops

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      TV Room

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      Wifi

  • Hygiene

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      Contactless payment

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      Contactless room service

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Set menu dinner

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      Set menu lunch

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Golf

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      Gym

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      Number of Pools

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      Outdoor Pool(s)

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      Sauna

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      Steam bath

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      Sun loungers

LocationLocation

Map preview

Around this property:

Public Transport

10 m

Shopping opportunities

20 m

Bars / Pubs

20 m

Restaurants

20 m

Nightclub

100 m

City Centre

300 m

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

926

Very Good

986

Average

671

Poor

345

Terrible

293

Recent Reviews: 3221

  • User:garyfB2066SS

    Trip type: Couples

    never ever again

    rating08 Jun 2026

    The location is the only positive thing I can say about this hotel. It's close to the castle and within walking distance of the pubs and clubs.Now for the rest.We booked this stay for my wife's birthday and paid extra to upgrade to a "premium" room. If room 214 is considered premium, I'd hate to see what the standard rooms look like.After checking in, we were sent up in what felt like a very questionable lift. When we got to the room, we were genuinely shocked. The carpet had large red stains that looked like blood, there was mould throughout the bathroom, and the whole room felt like it hadn't been updated since the 1950s.The condition of the room was so bad that we checked in, went to the room, and then checked straight back out. A manager came to inspect the room and, when shown the stains, told us he wasn't sure whether they were blood or not. We were also informed that some rooms are due to be renovated soon, which says a lot about the current state of the hotel.Despite leaving immediately, the hotel is refusing to provide a refund.If you're planning a trip to Cardiff, save your money and stay elsewhere. There are plenty of much better options in the city. In fact, you'd probably have a more enjoyable stay sleeping in the doorway of Burger King – at least it's sheltered if it rains. Angel Management, Guest Services / Front Office at The Angel Hotel, responded to this review Dear Gary,Dear Guest,Thank you for taking the time to share your feedback about your recent stay. Please accept my sincere apology for any inconvenience or disappointment you may have experienced.Kind Regards,Utkarsha ChauhanOperations Manager

  • User:PaulB1102

    Trip type: Solo travel

    Sad relic

    rating07 Jun 2026

    There's a special place in hell reserved for people who give old distinguished hotels a 21st-century makeover. It's usually done on the cheap, dates quickly and ends up looking tired and scabby. This place once hosted film stars and prime ministers - presumably The Angel felt the need to compete with all the Marriots and Holiday Inns springing up, and they really shouldn't have. I was rather hoping for a bit of charm and faded grandeur, still there in isolated places, but the place was "refurbished in 2000" so the overall vibe is pure B&M-Bargains, and cheap bathroom fittings not helped by chipboard panelling and badly-applied silicone filler which the intervening quarter-century's worth of overflowing baths wasn't going to be kind to. The restaurant and bar area, once apparently quite grand, is rather grim with the usual dull and formulaic menu. The hotel's exterior is disgraceful on the castle side, like Crack City in places. Still, the staff were nice, the room was big, and the location's great. As always, you get what you pay for, and I didn't pay very much. Angel Management, Guest Services / Front Office at The Angel Hotel, responded to this review Dear Paul,Thank you for your feedback on your recent stay and sorry for any disappointment.Kind Regards,Utkarsha ChauhanOperations Manager

  • User:Beatrice D

    Trip type: Solo travel

    Very bad service

    rating05 Jun 2026

    The hotel was booked and warned of the presence of a dog. This seemed not to be registered. A prebooking of 100 pounds for damages was taken but no description of existing damages was taken. The actual decision of damages could only be decided upon after 11 am (end of the cleaning service). This means I had to leave without any news on the refund of 100pounds.Although the hotel advertises having their own parking, this isn't true anymore. They send you to the NCP parking, with very narrow bendings and narrow parking spaces and with a municipal warning of active thieves. The carpark doesn't register foreign numbers, thus when you leave earlier than the 24 h, you still pay the 32 pounds for 24 h. Why they do not recommend the guarded parking in front of the hotel at the 24 h rate of 20 pounds and with spacious places is incomprehensible.Although they offer roomservice the kitchen closes at 8.30 pm. I had to take refuge to buy sandwiches in a supermarket because the dog wasn' t accepted in the restaurants in the neigbourhood.Reception personell not friendly and welcoming: they don't give the impression to love their job.Lift very narrow and slow.On saterday noise (and alarms) from the festive people till midnight. Angel Management, Guest Services / Front Office at The Angel Hotel, responded to this review Dear Guest,Thank you for your feedback on your recent stay with us. We are really sorry for your disappointment and please accept our apologies for the inconvenience. We are pet friendly hotel and we take £100.00 pre authorisation not as a Sale. also we do not advertise car parking anywhere so this seems you have been mislead as we do not have car parking since last two years.Kind Regards,Utkarsha ChauhanOperations Manager

  • User:702dawnw

    Trip type: Couples

    Stunning hotel, good value for money

    rating04 Jun 2026

    Excellent value for money, room was comfortable and had everything we need for our overnight stay Angel Management, Guest Services / Front Office at The Angel Hotel, responded to this review Dear Guest,Thank you for your review. It’s lovely to hear that you found the Hotel good value and had a lovely stay with us. Hoping to welcoming you back in near future.Kind Regards,Utkarsha ChauhanOperations Manager

  • User:chayneyh

    Trip type: Couples

    Angel hotel ub40 concert stay.

    rating03 Jun 2026

    I’ve stayed at the hotel multiple times before when visiting Cardiff, it’s central to the city centre, right opposite Cardiff castle and literally 100 yards ish from the stadium.An old building, but full of warmth and charm. Lovely lobby area, full of bright chandeliers, with a dual aspect stairway. ( there is a small lift to upper floors. A small mobility scooter or wheelchair would fit in my opinion). The restaurant (I had breakfast on both days) full Welsh.Piping hot and plenty of it, all freshly cooked.Cereals, fresh juice, teas, coffee, toast and jams all available. Service was quiet and considerate, nothing was too much trouble. We had a suite upon the third floor( bit extra room with a sofa , and a small table) I appreciate a little more room.Comfy bed, with fluffy pillows and crisp linens. I slept like a baby.Bath with shower over, plenty of hot water and fresh towels, if anything is required the house keeping team where there to help.Although the hotel is of an age, I enjoy its quirks, its character , it makes me feel at home.Easy access to the city centre, oh but the car park that was available behind the hotel is no more! So we used a ncp at the end of west gate street, costs are £32 for 24 hours so budget for it. Reception staff, maintenance staff, and house keeping staff are a hoot, lovely bunch, always smiling and helpful. Keep it up 👍. Just to note there are steps from the street up into reception. I do not know if there is a ramp or lift for wheelchair access. Suggest phoning in advance. Angel Management, Guest Services / Front Office at The Angel Hotel, responded to this review Dear Guest,Your feedback means a lot to us, and we're grateful for your support. We hope to welcome you back soon for another memorable stay.Kind Regards,Utkarsha ChauhanOperations Manager

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