The Monterey Hotel, Sure Hotel Collection by Best Western

Name: The Monterey Hotel, Sure Hotel Collection by Best Western
Address: St Saviours Road, Channel Islands, united-kingdom
Telephone: +44-204-505-9777
Rating: 4.4

Jersey, Channel Islands, United Kingdom

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About The Monterey Hotel, Sure Hotel Collection by Best Western

location

The hotel is located on St. Saviours Road, within a 15-minute walk of the central shopping area of West Centre, which includes restaurants, cafés and boutique shops. The seaside is some 1.5 km away, and Jersey Airport is around 1 km away.

facility

The hotel has 2 single rooms and 71 double rooms, which are located on 4 storeys and are reachable by lift. The friendly staff at the reception desk are happy to answer any questions. Amenities include a cloakroom, a baggage storage service and a safe. Wireless internet access (for a fee) allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. Wheelchair-accessible facilities are available. Children can enjoy the playground. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park (for a fee). Further services and facilities include a 24-hour security service, a car hire service, medical assistance, room service (for a fee) and a laundry service. Active guests who wish to explore the surrounding area by bike will appreciate the bicycle hire service (for a fee). Bicycle storage is also available for a fee. A fax machine is available for guests' business needs.

rooms

Individually adjustable heating ensures that rooms maintain just the right temperature. Guests can enjoy the view of the city from a balcony or terrace. All rooms are carpeted and include a double bed or a king-size bed. Extra beds can be requested. A safe provides secure storage for guests' personal property. Guests will also find a tea/coffee station included among the standard features. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio and WiFi are provided as well. Slippers are included. A hairdryer and a telephone are provided in the bathrooms, which include a shower and a bathtub. Cosmetic products and a selection of towels provide additional comfort in the bathrooms. Wheelchair-accessible rooms can also be booked. The hotel has family rooms and non-smoking rooms.

sport

Going for a swim at the pool complex, which includes indoor and outdoor areas, is a great way to relax. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. The hot tub in the pool area promises pure relaxation. There are many ways to relax or stay active at the hotel, including cycling/mountain biking, golf, a gym, aerobics, a spa, a sauna and a steam bath.

meals

Various dining options are available, including a restaurant (with high chairs), a dining room, a breakfast room and a bar. Catering options include bed and breakfast and half board. A continental breakfast buffet guarantees a great start to the day. A delicious and varied buffet is freshly prepared at breakfast and dinner, and a set menu can be ordered at lunch and dinner. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Amenities at The Monterey Hotel, Sure Hotel Collection by Best Western

Facilities
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  Lobby
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  24-hour reception
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  Conference Room
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  Room Service
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  Laundry Service
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  Bicycle Hire
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  Pets
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  Elevator/ Lift
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  Ironing services
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  Laundry
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  Parking
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  Smoking rooms
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  Wifi
Beauty and Spa
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  Spa
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  Steam and Sauna
Common Area
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  Game Room
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  Outdoor Furniture
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  Sun Deck
Distances
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  Beach
General Services
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  Doctor on call
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  Luggage storage
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  Multilingual Staff
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  Pool/ Beach towels
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  Wake-up Call / Service
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  Wheelchair
Hotel Type
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  Family-friendly Hotel
Hygiene
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  Contactless check-in/-out
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  Protective equipment for employees
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  Packaged meals
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  Gym/ Fitness centre
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  First-aid services
Meals
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  Breakfast Buffet
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  Breakfast Served
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  Continental Breakfast
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  Bar
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  Restaurant
Object Information
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  Fax
Room Facilities
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  Shower
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  Bathtub
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  Hairdryer
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  TV
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  Bathrobes
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  Closet
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  Room service
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  Toiletries
Security
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  Fire extinguishers
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  Security Guard
Sport/Entertainment
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  Indoor Pool
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  Outdoor Pool(s)
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  Swimming Pool
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  Gym

Location

Around this property:

Tourist Centre

800 m

Shopping opportunities

800 m

Park

800 m

City Centre

800 m

Sea

1600 m

Golf Course

5000 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

735

Very Good

414

Average

124

Poor

Terrible

Recent Reviews: 1306

User:CairnsP
Trip type: Family
Should have been so much better given the cost!
22 Sept 2026
I’ve never posted a bad review on this website.I’d rather live, learn and put it down to experience.Given the very senior clientele visiting throughout our visit, I believe the hotel is never held to account.This place makes its profit on very old clients that accept without complaint.Given the prices charged, for the very little offering - this place is absolutely mediocre and is nothing but a disappointment.Our family member at 78 years treated terribly.A Premier Inn - (2 available in the area) would have cost a third of the cost and been so much more hospitable than 3 days in this catastrophe.Hotels like the Monterey should be monitored by the authorities.Faulty Towers has a better covering and this was fiction! Manager Jersey, General Manager at Monterey Hotel, BW Signature Collection By Best Western, responded to this review Thank you for your review which has been discussed in detail with the hotel management team who are very disappointed and surprised by your comments. For complete clarity your specific requests were not passed on to the hotel by your third party agent, this fact was confirmed to you on arrival. The hotel team however went above and beyond to try to meet your needs including offering a transfer to our sister hotel at no additional cost. The member of your party with specific needs choose to remain at the hotel and confirmed they were happy to do so
User:Phaze1
Trip type: Couples
Nice hotel
16 Sept 2026
Very clean hotel albeit quite dated. About a 15/20 minute walk to the waterfront. The pools and jacuzzi were a bonus. We were room only so can’t comment on the food but we enjoyed our stay. Manager Jersey, General Manager at Monterey Hotel, BW Signature Collection By Best Western, responded to this review We are pleased you found us to be a nice and very clean hotel. Thank you for this feedback. We are only a short walk to the town shopping areas via the Millennium Town Park and our reception team are happy to give directions if required. Your feedback is appreciated.
User:Agnes M
Trip type: Couples
Never Disappoints .
20 Aug 2026
Stayed once again at the Monterey Hotel this time to celebrate our anniversary .As always our room was clean and bright ,fresh towels every day.Tea and Coffee topped up when needed .Breakfast was good plenty of variety ,and friendly helpful staff looking after everyone. Bar food again was good ,we didn't eat in restaurant. Indoor and outdoor pools are well maintained and plenty of fresh towels available. We must thank the manager for giving us some vouchers for complementary drinks to celebrate our anniversary they were much appreciated.This is a great hotel and deserves a four star rating and we would highly recommend a visit. Manager Jersey, General Manager at Monterey Hotel, BW Signature Collection By Best Western, responded to this review Your repeat stay and 5/5 review score in all areas have been much appreciated. Thank you for choosing us for your special anniversary stay and we hope to have the pleasure to welcome you back sometime soon.
User:272sheilaf
Trip type: Family
Needs updating
18 Aug 2026
Just returned from Monterey hotel. Firstly the staff were all lovely and we were half board and the food was really good. There is a bus stop right outside which was a bonus. I did ask before my stay for a room with walk in shower due to mobility and although this could not be guaranteed unfortunately I had to make do with strip washes as shower in spa was not appropriate. The hotel does not have air conditioning so beware if going in hot weather as we could not sleep due to the heat. We did have fan in room but did nothing. More electric sockets are needed as had to unplug either TV, Kettle etc to charge phones etc. Manager Jersey, General Manager at Monterey Hotel, BW Signature Collection By Best Western, responded to this review Thank you for your lovely comments regarding our team of staff and catering. Unfortunately, requests for walk in showers cannot be guaranteed and we are sorry for any inconvenience. We did have a spell of very hot weather which has now abated and thank you for your feedback.
User:Sandy B
Trip type: Solo travel
Fantastic Hotel.
15 Aug 2026
Absolutely brilliant. So clean and fantastic food. Every member of staff from Reception, Restaurant and Room Service, greeted guest's with a welcoming smile. As a senior lady travelling on my own, I appreciated the attention I received. An added bonus was a Bus Stop just outside the Hotel, so it was great to take a bus to several area's of the Island to visit. I enjoyed it so much and have booked for next year and will be taking my Daughter with me. Manager Jersey, General Manager at Monterey Hotel, BW Signature Collection By Best Western, responded to this review Our team are delighted that we met your needs so well during your stay at our Monterey. The public bus service from outside of the hotel is a big plus for a great many of our guests and thank you for featuring this in your kind review. We hope to welcome you back sometime soon.