The Royal Yacht

Recent Reviews: 3236

• User:Wendy-Bridges

  Trip type: Friends getaway

  Not very friendly….

  17 Sept 2026

  We stayed at the hotel for 4 nights. I was a little disappointed with the friendliness of the staff, which spoilt the overall experience! One morning my friend and myself were at the breakfast table when a member of staff (presuming the restaurant manager) asked me if I was ok, this in itself I felt was a strange question, as I was siting enjoying my breakfast with my friend then 5 minutes later he reappeared and asked again if I was ok, I said yes and then could we relocate to finish our coffee at another table! We were actually in the dining room 40 minutes which I don’t think is excessive! The dining room wasn’t overly busy! I said would you like us to leave and he said yes! I can only assume he wanted our specific table for someone! I did find this annoying and did mention it to the reception staff, but we never received any feedback. It would have been nice if we had! The breakfast was nice but the toast wasn’t on each occasion ! Asking for extra coffee seemed to be an issue ! We did enjoy our stay in Jersey but I’m not sure we would return to this hotel !

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• User:kayvar63

  Trip type: Couples

  Nice stay

  15 Sept 2026

  Amazing location. Platinum suite with balcony with noise late at night but actually q enjoyed the sound of people enjoying themselves. Had a meal with friends at the Grill on our last night v delicious. Zephyr good food but lively/loud atmosphere. Staff v helpful with parking needs for our WAV. Major thanks to Chantel in reservations to understanding our disability needs and all her measurements and photos re the bathroom and the requirements for management of the mobility accessories. Would like to return ?? RY Manager, Agency / Consultant at The Royal Yacht, responded to this review Dear Kayvar63,Thank you so much for taking the time to share your feedback following your recent stay with us.You captured the essence of our hotel perfectly! Thanks to our central location, we strive to offer a vibrant, lively atmosphere where people can come together and enjoy themselves, while ensuring we provide memorable moments and excellent experiences for all of our guests.We are also delighted to hear that our team was able to assist with your parking and that Chantal in reservations made sure all your accessibility requirements were seamlessly taken care of before your arrival. We will be sure to pass on your special thanks to her!Thank you once again for your kind words and recommendation. We truly look forward to welcoming you back again soon!Warm regards,Erich BessaFront Office Manager

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• User:AJL44

  Trip type: Business

  Utterly superb!

  13 Sept 2026

  I've stayed here before and love the place. On previous occasions I haven't managed to stay due to the limited parking. It didn't used to have any (I think) but there is definitely some now, which is directly in front of the hotel and needs to be pre-booked - I should probably have kept quiet about that as I'll now never get parked there again :-(Rooms are lovely and very modern. I had one at the side with a balcony overlooking the museum garden next door. The aircon is excellent - seemed to not really want to increase the temperature, though. The food in the Sirocco restaurant is amazing with decent portions for an "expensive" place. The crispy chilli beef starter and Korean Lamb main were both incredible. Breakfast was in the price and was similarly excellent - never had so much smoked salmon and scrambled eggs in my life.All of the staff were very nice and helpful. The only downsides were that the shower was almost impossible to get to a hot enough temperature and the bath really needs an anti-slip mat in it.Another minor niggle was that the app on which I booked it (not sure if I can mention it, but it's the well known blue one) offered me a room "upgrade" to one with a balcony. My room already had a balcony and the upgrade price was in excess of £1,200 ON TOP of the price I was already paying! Maybe it meant one of the rooms at the front? Perhaps the hotel would want to look into what's being offered on booking sites, or how they word their offers?Some people on here, and other places, have criticised the prices at the Royal Yacht. I don't really understand why people do that, tbh. It's clearly not a budget hotel, which is obvious from the pictures and from simply standing outside . No, it's not cheap, but you do get what you pay for. Definitely my first choice of anywhere in St Helier. RY Manager, Agency / Consultant at The Royal Yacht, responded to this review Dear AJL44,Thank you so much for taking the time to share your review and for your continued loyalty to The Royal Yacht. We are delighted to hear that you had a wonderful stay with us!Regarding the parking, this is indeed a new addition this year, we are now able to offer parking spaces directly in front of the hotel. However, as space is limited, it does need to be pre-booked prior to arrival.Thank you also for bringing the issue regarding the room upgrade offer on the online booking platform to our attention. While these third-party sites are convenient, we always recommend contacting the hotel directly for any bookings or upgrades. Unfortunately, we do not have full control over these platforms, as they often re-sell rooms among themselves, which can sometimes lead to confusing or inaccurate information being presented to guests.We truly appreciate your kind feedback regarding our food. Just to clarify, your meal was most likely enjoyed at Cafe Zephyr. Our Sirocco restaurant is currently open primarily for private events, but both share the very same culinary leadership, kitchen, and dedication to quality!Thank you once again for your feedback, recommendations, and kind words about our team. We look forward to welcoming you back to The Royal Yacht!Warm regards,Erich BessaFront Office Manager

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• User:markwC720LG

  Trip type: Solo travel

  Very good place to stay

  05 Sept 2026

  Visited the hotel for 2 days in August and have thoroughly enjoyed my stay, the hotel’s location allows you to explore the whole town, breakfast was pleasant and there was various dining options available, I booked the Platinum room and it was great, would definitely stay again! RY Manager, Agency / Consultant at The Royal Yacht, responded to this review Dear Mark WThank you for taking the time to share your review, we are delighted to hear that you thoroughly enjoyed your stay.Being situated right in the heart of St Helier our hotel offers an ideal base for exploring Jersey. You are just steps away from St Helier’s vibrant town center, boutique shopping, historical sites, and the marina. Also near Liberation Station (the main bus hub) makes it effortless to branch out and visit the rest of the island, from the west coast beaches to northern coastal paths.We look forward to welcoming you back to The Royal Yacht on your next visit to Jersey!Warm regardsErich BessaFront Office Manager

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• User:Happiness29114232029

  Trip type: Couples

  Premium prices, budget experience

  05 Sept 2026

  Very disappointing for the price.The room was large but dated, with a tiny bathroom. Breakfast was dreadful: watery poached eggs, tasteless bread, and the toast I ordered never arrived. Breakfast only starts at 8:00am, which was not made clear.Service felt impersonal throughout — more like being processed than welcomed. The hotel bar was also full of loud groups drinking heavily, with plenty of street noise.For an expensive hotel, the overall experience was poor. I have had better rooms, breakfasts and service at Premier Inn. I would not return. RY Manager, Agency / Consultant at The Royal Yacht, responded to this review Dear Guillaume,Thank you for sharing your feedback with us. We are truly sorry to learn of your dissatisfaction during your stay.For convenience, our breakfast service in Sirocco Restaurant from 7:00 AM to 10:00 AM on weekdays, and from 8:00 AM to 11:00 AM on weekends and bank holidays. To help our guests plan their mornings, these hours are communicated upon check-in and are also detailed in our Welcome Guide provided to every guest. I’m sorry that this wasn’t made clear to you at check-in time.Thanks to our premium location in the heart of St Helier, The Royal Yacht is a favorite destination not only for traveling guests but also for locals. As a result, The Royal Yacht maintains a vibrant and lively atmosphere daily, particularly over the weekends.We sincerely appreciate your stay with us and hope to have the pleasure of welcoming you back in the future for an improved experience.Warm regards,Erich BessaFront Office Manager

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