DoubleTree by Hilton Cheltenham

Name: DoubleTree by Hilton Cheltenham
Address: Cirencester Road, Cheltenham, united-kingdom
Telephone: +44-204-505-9777
Rating: 3.6

Cheltenham, United Kingdom

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About DoubleTree by Hilton Cheltenham

location

Set amidst beautiful scenery, this hotel is situated at the heart of the Cotswolds. The centre of Cheltenham is just a few minutes’ drive away, and the Regency town houses to be found there will be of particular interest to architecture enthusiasts. Guests will also find a selection of shopping and entertainment venues in Cheltenham, and links to the public transport system are located just 1 km away. West Midlands International Airport is around 87 km away, Bristol Airport is about 92 km away and Birmingham Airport is approximately 95 km away.

facility

Guests have a choice of 4 suites, 17 single rooms and 122 double rooms located in a 3-storey main building and a 2-storey auxiliary building. The reception desk is open round the clock. Services such as a cloakroom, baggage storage service, safe and currency exchange service ensure a comfortable stay. Wireless internet access in public areas allows guests to stay connected. The hotel offers a number of facilities for guests with disabilities. A lift and wheelchair-accessible facilities are available. There are a number of shops as well. Additional amenities include a TV room and a playroom. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park (for a fee). Further services and facilities include a 24-hour security service, a babysitting service, medical assistance, a transfer service, room service (for a fee), a laundry service and a coin-operated laundry. Active guests can make use of the bicycle hire service to explore the surrounding area. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

rooms

Rooms are equipped with central heating and a fan. All rooms are carpeted and include a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe and a desk are also available. Guests will also find a tea/coffee station included among the standard features. Other amenities available include an ironing set and a trouser press. A direct dial telephone, a television with satellite/cable channels, a radio, an alarm clock and WiFi are provided as well. A hairdryer and a telephone are provided in the bathrooms, which include a shower and a bathtub. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms, 143 non-smoking rooms and smoking rooms.

sport

A dip in the refreshing outdoor pool is not to be missed. Even on grey days, guests can always go for a swim in the indoor pool. Fine weather can be enjoyed on the terrace. The hot tub in the pool area promises pure relaxation. For guests who wish to keep active, cycling/mountain biking, golf and horse riding are available. Sports enthusiasts are also offered a wide range of indoor activities, including a gym, billiards, bowling, yoga, callisthenics and aerobics. There is a wellness area with a spa, a sauna, a steam bath and a beauty salon. Subject to charge: massage treatments. Activity coordinators organise an entertainment programme for adults and children.

meals

Various dining options are available, including a café and a bar. The non-smoking restaurant provides high chairs for children. A wide variety of dishes are served at all three main mealtimes. Guests can enjoy lunch and dinner as a set menu. Diet meals, vegetarian dishes and children's meals can be prepared on request. The hotel also offers special catering options. The hotel offers a selection of alcoholic and non-alcoholic beverages.

Amenities at DoubleTree by Hilton Cheltenham

Facilities
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  Air conditioning
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  Lobby
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  24-hour reception
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  Currency Exchange
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  Conference Room
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  Room Service
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  Laundry Service
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  Pets
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  Laundry
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  Newspaper
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  Parking
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  Smoking rooms
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  Wifi
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  EV Charging Station
Beauty and Spa
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  Massage
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  Salon
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  Spa
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  Steam and Sauna
Building Information
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  Garden (m²)
Business Center and Conferences
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  Business Center
Common Area
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  Game Room
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  Outdoor Furniture
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  Picnic area
General Services
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  Concierge
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  Doctor on call
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  Luggage storage
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  Multilingual Staff
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  Pool/ Beach towels
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  Wheelchair
Hotel Type
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  Family-friendly Hotel
Hygiene
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  Contactless check-in/-out
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  Protective equipment for employees
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  Protective equipment for guests
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  Gym/ Fitness centre
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  First-aid services
Indoor Activities and Sports
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  Yoga
Meals
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  Breakfast Buffet
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  Breakfast Served
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  Special Diet
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  Continental Breakfast
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  Bar
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  Restaurant
Outdoor Activities and Sports
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  Outdoor sports
Room Facilities
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  Shower
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  Bathtub
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  Hairdryer
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  TV
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  Closet
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  Room service
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  Toiletries
Security
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  Security Guard
Sport/Entertainment
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  Indoor Pool
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  Swimming Pool
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  Sauna
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  Golf
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  Events

Location

Around this property:

Golf Course

1000 m

Public Transport

1000 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

497

Very Good

376

Average

253

Poor

165

Terrible

156

Recent Reviews: 1447

User:feekerry
Trip type: Family
Good staff, good location
03 Apr 2026
Stayed for one night with young teen kids.All staff were lovely, bar staff especially n lovely.Parking was fine and got a space easily, registered my car but haven’t been charged yet so not sure what happens with that.Rooms were clean and large, the only downside was when I booked I chose interconnected rooms and my booking had the guaranteed connecting room’ icon, which was described as two rooms joined by a lockable door in between that we can operate. This was not the case. The rooms were next to each other only, not joining in anyway. As we were only there for less than 24 hours I let it go, but I’d question whether they should be advertising interconnected rooms when they aren’t.Our toilet barely flushed either, no offer or option of digital key, even though the app offers it (Hilton member). No Pinot Grigio at the bar either. Breakfast was good and any other food we ate was also good. Reception staff very pleasant as well. Ben Sanders, General Manager at Doubletree By Hilton Cheltenham-cotswolds, responded to this review Thank you for your review; really pleased that overall you had a good stay with us. We'll look into the points you've raised and make it right where necessary. Thank you for the kind comments regarding the Reception and Bar Teams.Kind regards,Ben
User:Explorer40389580769
Trip type: Couples
Lovely stay
02 Apr 2026
Had a lovely stay. Staff were all so lovely. Room was spotless, lovely view of the gold course and a taxi ride to the centre of Cheltenham. We used the spa, pool, restaurant and bar. Ben Sanders, General Manager at Doubletree By Hilton Cheltenham-cotswolds, responded to this review Thank you for the 5 star review! Delighted that you enjoyed your stay with us and that you got to make the most of all our facilities. We hope to see you again soon.Kind regards,Ben
User:Akpp2
Trip type: Family
A really great example of how business should run Pet Friendly accommodation.
30 Mar 2026
Even though we didn’t spend much time at the hotel (we arrived quite late and left first thing in the morning), we really enjoyed our stay. They welcomed our dog with treats and fresh water, which was such a lovely touch, and even had a breakfast area where we could sit with our pup and enjoy the beautiful views.The breakfast staff were incredibly kind, the waiter and chef even made me a delicious bowl of oats. You could really feel the care and attention to detail throughout.And a special mention to the housekeeping ladies, they were so friendly and took the time to share a bit of the hotel’s history with us. Such a nice touch. Well done Ben Sanders, General Manager at Doubletree By Hilton Cheltenham-cotswolds, responded to this review Thank you for your review. We're really pleased you and your four legged companion had a great stay with us. See you again soon!Kind regards,Ben
User:SallyV93
Trip type: Family
The perfect stay for ‘staying in’ to celebrate with loved ones
08 Feb 2026
The staff at this hotel created a magical experience for my Mother’s 80th Birthday celebration and went well over and above my expectations. Thank you from the bottom of my heart. The little touches made our 3 day stay so very special and totally overwhelmed Mum, in a good way!!!! Thank you Maggie and team for making Mum’s celebtlration so memorable. There were accessibility issues initially but these were easily rectified by driving from the main entrance to the entrance where the rooms are, so no need for stairs. It’s a really beautiful hotel, especially as you approach, it’s super clean and extremely tastefully decorated. The dinner was absolutely delicious. I couldn’t fault my stay. Thank you xx Ben Sanders, General Manager at Doubletree By Hilton Cheltenham-cotswolds, responded to this review Dear Sally, Thanks for the fantastic review and for your very kind comments about Maggie! We're delighted that your Mum enjoyed her birthday celebrations with us.Thank you again,Ben
User:Charlotte S
Trip type: Family
Please reconsider when booking this hotel, the food and drinks were good but the actual stay was horrendous.
07 Feb 2026
Staff were friendly. Room was swelteringly hot. You cannot open a window so no air flow. no air conditioning in the whole hotel. We rung down to reception to ask for a fan and they said they would bring one up, they never did. We called a further 4 times to ask again and no one brought one up despite saying they would. We then went down to reception at 11pm - 6 hours after we first asked and they said there were no more available. They didn’t call to tell us. Very uncomfortable sleep and woke up in a sweat. Will not be coming here again. Ben Sanders, General Manager at Doubletree By Hilton Cheltenham-cotswolds, responded to this review Dear Charlotte,I'm sorry to read your stay was disappointing. I'm pleased that you enjoyed the food and drink however I'm sorry that you didn't receive the fan you requested. For future reference our bedroom windows do open and we have air conditioning in all of the bedrooms.My apologies again.Kind regards,Ben