This city centre hotel is an excellent location, we recently utilised this hotel for golf in St Andrews which was excellent. The amenities and staff, in particular Simon (Reservations Manager) were great with us and our group. The hotel is clean and great value for money while in the local area
User:MarkH1973
Trip type: Family
Nice, well located hotel, with great staff, although some more staff would help
03 Apr 2026
The hotel is central, and feels new and clean. We arrived on a Monday afternoon, and parked at the hotel. There are some spaces on the surface and a few underground spaces, all of which cost £10 per day to park. There were a few spaces left when we got there. The hotel was very pleasant. The room was spacious and clean, and the bathroom felt modern. There were plenty of charging points in the room. There were the usual Hilton amenities in the bathroom. The television was large and had a range of channels. Wifi was fast and free.Check in was friendly and welcoming. The person checking us in asked if we had a car in the car park, and we paid her on arrival for our stay.I have a Hilton Honours Diamond card, and normally this is mentioned on check in, and at Hampton properties, you are offered a snack and a drink, but this wasn't the case. There was no mention of Hilton Honours, or use of the premium tiered key card holders through my stay, in case that is of interest.There appeared to be only two people working in the hotel. We went to our room, then I went downstairs to get a coffee. However, a group had just arrived, and as the two people on check in also were covering the bar, I waited ten or fifteen minutes for the queue to go down, and then ordered coffee from the staff who were now busy with the members of the group who had moved from check in to the bar. The person serving me was very apologetic and said she would bring the coffee over, which took another ten minutes or so given how busy she was. I was going to ask about the Honours drink and snack but seeing how overloaded she and her colleague were, I went to the supermarket immediately oppostite the hotel instead.Breakfast was the normal Hampton offer with a basic buffet, with fruit juice, tea, coffee, bacon, sausage, eggs, breads, pastries, waffles, fruit, cheese and ham as well as cereals and yoghurt. The man who was working at breakfast was super helpful and friendly and couldn't do enough.All of the staff that we met were fantastic and a real asset to the hotel, it's a pity that they seemed so short staffed when we arrived.We later found out that the hotel is just inside the Dundee LEZ - Low Emission Zone - meaning that some older or polluting cars are not allowed to drive in the area. Apparently the detection cameras are a little further along the road from the hotel, but the zone is marked right outside the hotel.
Kinga Korczak, Guest Services / Front Office at Hampton by Hilton Dundee City Center, responded to this review
Dear MarkH1973,Thank you for taking the time to share such a detailed and honest review of your stay. This genuinely helps us improve, and we really do appreciate it.It's lovely to hear that the room felt clean and comfortable, and that the team made a warm first impression at the check-in. The breakfast staff member you mentioned clearly went above and beyond, and we'll make sure he knows his efforts were noticed and appreciated.That said, we're truly sorry for the parts of your stay that fell short. Waiting time for a coffee and how long it takes to get delivered is simply not good enough, and we completely understand the frustration. Our staff handled it with grace under pressure, but you shouldn't have been in that position in the first place. Staffing levels on that day clearly weren't where they needed to be, and that's something we're taking seriously.We also want to apologise sincerely for the oversight around your Hilton Honours Diamond status. Acknowledging our loyal guests and ensuring you receive the recognition and benefits you've earned should be our second nature and on this occasion it wasn't. That will be fed back to the team.Finally, thank you for the note about the Low Emission Zone. It's a helpful reminder that we should be communicating this more clearly to guests before they arrive, so we'll look at how we can do that better.Thank you for taking time on writing this review and we hope to see you coming back.Lukas VysniauskasGeneral Manager
User:Scott L
Trip type: Couples
Good rooms, terrible breakfast
29 Mar 2026
Good room and friendly staff but breakfast was terrible! No fried eggs, haggis, blackpudding or tattie scones. All they had was scrambled egg, beans, sausages and bacon and the sausages were poor quality as well. Also, when we checked in I had to write both mine and my wifes names on the paper work so security can check our IDs when coming back in at night. My wife wasn’t carrying any ID but fortunately security didn’t ask! We weren’t told this in advance or we would have made sure to have it.
Kinga Korczak, Guest Services / Front Office at Hampton by Hilton Dundee City Center, responded to this review
Dear Scott L,Thank you for taking the time to leave us a review and we're really glad you enjoyed the room and found our staff friendly, but we're sorry to hear breakfast didn't hit the mark.Unfortunately, this is not part of the standard food offering at Hampton. However, we are proud to provide a free premium variety of options that are currently available at our hot buffet.Regarding check-in, we ask for both guests names on the registration card purely for your own security as it ensures that only those in your party can access the room key, which we hope you can understand. That said, we completely take on board that we should have explained this more clearly at the time, and just to clarify there is no requirement to carrying ID. We'll make sure this is communicated better going forward.We hope to welcome you both back and give you the full Hampton experience you deserve.Warm regards,Lukas VysniauskasHampton by Hilton Dundee
User:M4620VIjohna
Trip type: Family
Coeliac ! Don’t Go
17 Mar 2026
Booked two rooms for a2 night stay on arrival at 3 o’clock one room wasn’t ready and wouldn’t be ready for another 30 mins great start ! We had booked disabled parking which was available on the first night but on the second night a car parked in the disabled bay with no blue badge when I alerted the receptionist about this I was told that they didn’t have any power to move it that I would have to park in another car park away down 2 streets away after a heated discussion one of the staff decided to move their car out and allow us to park near the hotel ( mobility issues) , we had breakfast on each morning and my wife who is coeliac had a great choice for breakfast 2 SLICES OF GLUTEN FREE TOAST AND A BANANA!!!!! NOT even a gluten free cereal in the hotel ( they were advised on the booking about coeliac guest ) for the rest of the party cold sausages , cold bacon , cold hash browns, not the best breakfast on a cold winter’s morning so disabled and coeliacs beware HILTON DONT care about you !!!!!Stay elsewhere
Kinga Korczak, Guest Services / Front Office at Hampton by Hilton Dundee City Center, responded to this review
Dear M4620Vljohna,I was very disappointed to read your comments, particularly as we always strive to provide a welcoming and comfortable experience for all of our guests. Please allow me to address the concerns you have raised.With regard to parking, while we do offer accessible parking bays, these are available on a first come, first served basis. Unfortunately, due to the size of the hotel and the number of rooms we have, it would not be feasible or fair for us to reserve spaces for individual guests in advance. That said, I am pleased that our team was able to assist you on the evening in question, and I will ensure your feedback is shared internally to reinforce how important this support is for guests with mobility requirements.Regarding breakfast, I was surprised and concerned to read your comments. We do offer a variety of options, including scrambled eggs, baked beans, potato hash brown, natural yogurt, gluten-free porridge and more, in addition to gluten-free bread. Our team is also available during service to assist with any dietary requirements or to answer questions, and we encourage guests to speak with us so we can help ensure a more enjoyable breakfast experience. I am sorry if this was not made clear or if you felt unsupported during your visit.Please also accept my apologies for the delay in having one of your rooms ready upon arrival. This is not the standard we aim to deliver, and I appreciate your patience at the time.Your feedback is very important to us, and we will use it to continue improving our service.Kind regards,Lukas VysniauskasGeneral Manager
User:Alison G
Trip type: Business
Excellent Hotel
02 Mar 2026
Our golf squads stay at the Hampton by Hilton in Dundee and find the hotel great. It is clean, comfortable and the staff are helpful. Simon (Reservations Manager) in particular has been superb, facilitating the reservations we need, even when sometimes it can be a bit last minute. His communication is excellent. Thanks for all your help in supporting the teams.
Kinga Korczak, Guest Services / Front Office at Hampton by Hilton Dundee City Center, responded to this review
Dear Alisong,Thank you very much for your fantastic review and for choosing Hampton by Hilton Dundee.We’re delighted to hear that you consistently find the hotel clean, comfortable, and supported by a helpful team. Your kind words about Simon are especially appreciated.I will make sure your thanks are passed on to him personally.We truly value your continued trust in us and look forward to welcoming you and the squads back again soon.Kind regards,
Dundee, Dundee
About Hampton By Hilton Dundee City Centre
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0204 505 9777