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Courtyard Edinburgh

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Courtyard Edinburgh

locationEdinburgh, Edinburgh

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About Courtyard EdinburghAbout Courtyard Edinburgh

Location

This hotel welcomes guests in Edinburgh.

Facility

The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service and a safe. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities and a lift. A fireplace creates a cosy atmosphere. Everyday necessities can be purchased at the supermarket. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Other services include room service, an alarm call service, a laundry service and a coin-operated laundry. Cyclists can make use of the bicycle storage area and hire service. To assist guests with their business and communication needs, the business centre offers a fax machine.

Rooms

Rooms are equipped with air conditioning and central heating. Guests can relax on the balcony or terrace. All rooms are carpeted and include a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, satellite television, a radio, an alarm clock and WiFi (no extra charge) are provided as well. Slippers are included. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Some of the wheelchair-friendly rooms have a wheelchair-accessible bathroom. The hotel has family rooms, non-smoking rooms and smoking rooms.

Sport

Guests can enjoy a selection of sport and entertainment options. A sun terrace is a great place to while away the hours. There are many ways to relax or stay active at the hotel, including cycling/mountain biking, golf, a gym, aerobics and hiking. In the evenings, guests can unwind to live music.

Meals

Various dining options are available, including a restaurant, a café and a bar. A continental breakfast buffet guarantees a great start to the day. Diet meals and children's meals can be prepared on request. In addition, special catering options and snacks are available.

Payment

The hotel accepts the following credit cards: American Express, VISA, Diners Club and MasterCard.

Amenities at Courtyard Edinburgh Amenities at Courtyard Edinburgh

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Cellar

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      Bicycle Hire

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      Café

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      Car Park

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      Conference Room

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      Disability-friendly

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Restaurant(s)

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      Room Service

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      Small supermarket

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Continental Breakfast

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Cycling/Mountain Biking

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      Golf

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      Gym

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      Sun terrace

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

591

Very Good

445

Average

174

Poor

62

Terrible

50

Recent Reviews: 1322

  • User:kengA6480GC

    Trip type: Couples

    Poor standard

    rating26 May 2026

    There were 2 issues during our stay, the most important issue was the bed. It was definitely old and overused, was lumpy and both sides of the queen bed was depressed. Despite my feedback, we were told the hotel had full occupancy. This was not acceptable as we had trouble getting a good nights sleep.The second issue was the breakfast area, whilst half the staff was professional and helpful, half the staff was indifferent, didn’t respond after asking for service / replenishing of food. The answer was, it’s coming and walking away. Overall, a hotel I would avoid when in Edinburgh Reana Wadiwala, Guest Services / Front Office at Courtyard by Marriott Edinburgh, responded to this review Dear Guest, Thank you for taking the time to share your feedback following your recent stay with us. I am very sorry to learn that your experience did not meet expectations, particularly regarding the comfort of your bed and the service in our breakfast area.Please accept my sincere apologies for the condition of the mattress. A restful night’s sleep is one of the most important aspects of any hotel stay, and it is clear we fell short in this instance. While we unfortunately had limited room availability during your stay, I fully understand your frustration and appreciate that this did not resolve the issue for you. Your comments have been shared with our maintenance and housekeeping teams, and we will be inspecting the mattress immediately to ensure appropriate action is taken.I am also disappointed to hear about the inconsistent service you experienced during breakfast. While I am pleased some members of the team were professional and helpful, the lack of attentiveness and communication from others is not reflective of the standards we aim to provide. Guests should never feel dismissed when requesting assistance, and I will be addressing this directly with our food and beverage team to reinforce the importance of proactive and courteous service.We truly value your feedback, as it helps us identify where improvements are needed. I regret that your stay was impacted by these issues and hope you may consider giving us another opportunity in the future to provide you with the level of comfort and hospitality you should have received.Warm regardsReana

  • User:jlafuentem

    Trip type: Couples

    Great hotel

    rating24 May 2026

    Thank you to all team members for looking after me and my friends. Reana Wadiwala, Guest Services / Front Office at Courtyard by Marriott Edinburgh, responded to this review Dear Guest,Thank you very much for your kind comments. It was a pleasure to welcome you and your friends to the hotel, and I am delighted to hear that our team helped make your stay enjoyable.Your appreciation will be shared with all team members, who will be very encouraged to know their efforts made a positive impression. We truly value your feedback and look forward to welcoming you all back again in the future.Warm regardsReana

  • User:Simon V

    Trip type: Friends getaway

    Lost My Property After Charging Shipping Fees — Then Refused Responsibility

    rating09 May 2026

    I would strongly recommend avoiding this hotel if you expect professional handling of guest property, responsible staff communication, or transparent customer service when problems arise.I stayed at this hotel in December and accidentally left behind a backpack containing personal belongings. What should have been a simple lost property return process turned into months of delay and inconsistent communication.After initially contacting the hotel, I was repeatedly told things such as “we will send the payment link tomorrow” and “sorry, we are currently dealing with the Christmas holiday period.” Communication would then stop for long periods of time, with messages often being ignored entirely.In the end, it took nearly 3 months for the hotel to finally provide the payment link for shipment.After I paid the hotel’s requested shipping fee, the situation became even more concerning.The hotel did not immediately dispatch the parcel. On 30 March, after noticing the delay, I specifically emailed the hotel requesting tracking information. Communication then stopped completely.I am now being told that the parcel was dispatched on 31 March — one day after I explicitly requested tracking details. However:* no tracking number exists,* no delivery confirmation exists,* no verifiable shipment record has been provided,* and the hotel stopped responding for nearly 20 days.The hotel now argues that it bears no responsibility because the parcel was addressed under my name. But the entire shipment process was arranged and controlled by the hotel after payment was made to the hotel.It is difficult to understand how a hotel can:* accept payment for shipment,* choose a non-trackable shipping method after tracking was specifically requested,* provide no verifiable proof of shipment,* disappear for weeks,* and then attempt to place the entire responsibility onto the customer.Even more concerning, during a phone call the front office manager acknowledged the hotel had mishandled the situation and stated compensation would be arranged, only for the hotel to later reverse position and send an email claiming no responsibility.This experience has raised serious concerns about communication, accountability, and the handling of guest property. Reana Wadiwala, Guest Services / Front Office at Courtyard by Marriott Edinburgh, responded to this review Dear Simon,Thank you for sharing your feedback. We are sorry to hear of your disappointment regarding the handling of your lost property.We fully understand how important personal belongings are, and we regret the frustration caused by delays in communication throughout this process. Following payment, the parcel was dispatched using the selected delivery method. After you later requested additional shipment information, we immediately contacted the delivery provider and shared all information available to us once received.We would also like to clarify that compensation or a refund was not promised during our conversation. We advised that we would first investigate further with the delivery company and, should no additional shipment information have been obtainable, we would then review possible next steps accordingly.Your feedback has been taken seriously and will be used to improve our follow-up and communication procedures moving forward.Kind regards,Reana per Gabriel

  • User:Angela D

    Trip type: Couples

    Wonderful friendly, efficient,helpful staff. Hotel is spotless and in a wonderful location. I could not fault it .

    rating09 May 2026

    Wonderful hotel in a great location. Staff are amazing so friendly and efficient. Reana Wadiwala, Guest Services / Front Office at Courtyard by Marriott Edinburgh, responded to this review Dear Angela, Thank you so much for your wonderful review. We are absolutely delighted to hear that you enjoyed your stay with us and that our team made such a positive impression. Your kind comments about the friendliness, efficiency, and helpfulness of our staff mean a great deal to us.We are also pleased that you appreciated our location and the cleanliness of the hotel. It was a pleasure to have you as our guest, and we truly hope to welcome you back again very soon for another enjoyable stay.Warm regardsReana

  • User:noeldebbie

    Trip type: Couples

    Great stay.

    rating28 Apr 2026

    Beautiful hotel in the heart of Edinburgh. All expectations surpassed. Staff couldn't have been better. Rooms,decor,food all top class. Would certainly return. Reana Wadiwala, Guest Services / Front Office at Courtyard by Marriott Edinburgh, responded to this review Dear Noeldebbie, Thank you for your fantastic review. We are thrilled to hear that your stay exceeded expectations and that you enjoyed our central Edinburgh location.Your lovely comments about our staff, rooms, décor, and food are truly appreciated and will be shared with the whole team. It is wonderful to know that every aspect of your visit helped make your stay so memorable.We are delighted that you would return, and we very much look forward to welcoming you back again in the future.Warm regardsReana

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