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Hilton Edinburgh Carlton

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Hilton Edinburgh Carlton

locationEdinburgh, Edinburgh

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About Hilton Edinburgh CarltonAbout Hilton Edinburgh Carlton

Location

Located in the tourist centre of Edinburgh, this city hotel lies close to the city centre and 200 metres from Waverley train station. There is a bus stop around 500 metres away. Various bars as well as nightclubs can also to be found in the vicinity, about 200 metres away. Shopping facilities are 500 metres away.

Facility

The hotel was built in 1900. The hotel has 6 single rooms and 183 double rooms, which are located on 10 storeys and are reachable by lift. Multilingual staff (English, German, French) at the reception are happy to assist guests at the reception desk round the clock. Check-in and check-out are available 24 hours a day. A baggage storage service, a safe and a currency exchange service are available. Wireless internet access allows guests to stay connected while on holiday. The hotel offers a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park. Other services include a 24-hour security service, a transfer service, room service, an alarm call service, a laundry service, a hairdresser and a coin-operated laundry. Bicycles can be kept in the bicycle storage area. Complimentary newspapers are available. A business centre with fax machine and projector is available.

Rooms

Air conditioning, central heating and a fan ensure that rooms maintain comfortable temperatures. Guests can enjoy the view of the city from a balcony or terrace. All rooms are carpeted and include a double bed, a queen-size bed or a king-size bed. Separate bedrooms are available. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a tea/coffee station and a dishwasher. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio, an alarm clock and WiFi are provided as well. The daily newspaper is laid out for guests in the the rooms. A hairdryer and bathrobes are available in the bathrooms, which are equipped with a shower and a bathtub. Cosmetic products and a selection of towels provide additional comfort in the bathrooms. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

The indoor and outdoor pools are ideal for exercise as well as relaxation. The sun loungers are perfect for soaking up some sun. The hot tub in the pool area promises pure relaxation. Guests can enjoy a wide range of indoor sports, including a gym, billiards, bowling, squash, callisthenics and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath and massage treatments.

Meals

Dining facilities include a restaurant (with high chairs), a café and a bar. Catering options include bed and breakfast and half board. A delicious breakfast is an excellent reason to rise and shine. At lunch and dinner, guests can order dishes à la carte or choose a set menu. Diet meals, vegetarian dishes and children's meals can be prepared on request. The hotel also offers special catering options.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club, JCB and MasterCard.

Amenities at Hilton Edinburgh Carlton Amenities at Hilton Edinburgh Carlton

  • Facilities

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      24-hour check-in

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Bicycle Cellar

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Hairdresser

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      Hotel Safe

    • -

      Laundry Facilities

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      Laundry Service

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      Lifts

    • -

      Restaurant(s)

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      Restaurant(s) with high-chairs

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      Room Service

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      Shops

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      TV Room

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      Wifi

  • Hygiene

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      CleanStay (Hilton)

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Hygiene training for staff

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

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      à la carte Lunch

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      Half Board

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      Set menu dinner

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      Set menu lunch

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Billiards/Snooker

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      Bowling

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      Gym

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      Indoor Pool

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      Jacuzzi

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      Massage

    • -

      Number of Pools

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      Outdoor Pool(s)

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      Sauna

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      Squash

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      Steam bath

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      Sun loungers

LocationLocation

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Around this property:

Centre

0 m

Beach

6 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

1591

Very Good

688

Average

353

Poor

189

Terrible

159

Recent Reviews: 2980

  • User:Nick_0023

    Trip type: Couples

    Great location, but some service inconsistencies.

    rating09 Jun 2026

    We stayed for two nights at the Hilton Edinburgh Carlton and overall had a mixed but generally positive experience.Check-in was smooth and efficient, and I believe it was Daniel who assisted us. He was friendly, attentive, and genuinely welcoming, which set a great first impression. We also appreciated being upgraded in advance through my Gold membership to a King Executive room.The room itself was spacious and comfortable, with a separate seating/work area which was a nice feature. However, the room did appear to be adjoining, and noise from the neighbouring room was clearly audible through the connecting door. The bed being positioned right next to this door made it more noticeable than ideal.Due to a late arrival on the first night, we ordered room service. Calling through was unsuccessful, so we used the QR code ordering system instead. Unfortunately, not all menu items were available through the platform, meaning we couldn’t order our preferred choices. The food eventually arrived after around an hour, and a couple of items were missing. Quality was reasonable (around 7/10), consistent with typical room service expectations.Breakfast was a highlight—staff were warm and welcoming, the dining area was clean, and food was replenished regularly with a good selection available. This was included with our Gold membership, which was appreciated.The main frustration came on our final day when trying to arrange a late checkout or day-use option due to a late flight. We enquired the evening prior and were advised this could not be processed at the desk and would need to be booked online, though it was unclear how this would integrate with our existing reservation. The following morning we were told the hotel was at capacity and no day-use was available. However, we later found availability for day-use rooms via the Hilton app, which was confusing and disappointing given the conflicting information and lack of assistance in arranging it the night before.Overall, a comfortable stay with strong points including staff friendliness at both check-in and breakfast. The location was also excellent—within easy walking distance of all major attractions, and the Big Bus tour stop was less than five minutes’ walk from the hotel.

  • User:jpdubois105

    Trip type: Family

    Convenient Hotel in the heart of the city

    rating09 Jun 2026

    Great place in a very convenient location. Extremely helpful and friendly staff, especially Clionadh who expedited checkout and directed us to the easiest path to the train station from the hotel. The maps don’t adequately show the elevation differences.

  • User:Claire D

    Trip type: Family

    Helpful reception staff

    rating09 Jun 2026

    We enjoyed our time at the Hilton.it was made particularly special by our daily interactions with Anya at the reception desk. Anya was patient and eager to interact with our toddler, asking about our daily updates and sharing stories of the different adventures we had been on each day.Thank you!

  • User:645jonathanw

    Trip type: Business

    Great hotel in a great location near the Royal Mile with exemplary service.

    rating08 Jun 2026

    My wife and I stayed here at the end of May, early June for seven nights, combining a business trip with a mini vacation. Although the hotel is undergoing some renovations which created a little confusion at times, all of the staff more than made up for it with their warm, friendly, and helpful attitudes. The hotel is located in a very good location near the Royal Mile so all attractions can be easily reached, even on foot if you are good walkers. The bar was cozy and breakfast was satisfying and a good way to start out the day. I’d like to particularly call out one of the breakfast servers, David who was more than helpful not only with the food but with tips and suggestions. A good way to judge a hotel is how they deal with problems. Part way through our stay our heating / air conditioning system malfunctioned only putting out hot air. The engineering department was unsuccessful in getting it working properly but were very accommodating in providing some fans. We were happy to stay in the room as otherwise it was a large upgraded room with a wonderful view over the city. The whole issue was handled professionally and we were ultimately compensated with some Hilton points. I highly recommend this hotel for the location, service, and attention to detail. I will likely be in Edinburgh again for business and will definitely stay here again.

  • User:K A

    Trip type: Couples

    Hilton Carlton experience

    rating08 Jun 2026

    Nice location, clean rooms, friendly staff Ahmed was helpful, friendly and informative

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