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Norton House Hotel & Spa

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Norton House Hotel & Spa

locationEdinburgh Airport, Edinburgh

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About Norton House Hotel & SpaAbout Norton House Hotel & Spa

Location

Set in 22 hectares of secluded parkland and lush green lawns, this Victorian mansion is just 9 km from the centre of Edinburgh, where guests will find a number of sights including Edinburgh Castle. In the immediate vicinity one can find restaurants, bars and pubs, whilst the Royal Yacht Britannia and Livingston Designer Outlet shopping centre can be reached in under half an hour by car. Edinburgh Airport is just 5 minutes from the accommodation.

Facility

The hotel was built in 1843. The hotel has a lift and features 83 rooms. The reception desk is open round the clock. Amenities include a cloakroom, a baggage storage service and a safe. Wireless internet access is provided in public areas. The hotel offers a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. A fireplace creates a cosy atmosphere. Guests of the hotel are welcome to relax in the garden. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park. Further services include a babysitting service, room service and a laundry service. Bicycle storage is available to guests. There is a bike hire service as well. Complimentary newspapers are available. A fax machine is available for guests' business needs.

Rooms

Rooms are equipped with air conditioning and central heating. All rooms are carpeted and include a double bed and a sofa bed. Extra beds can be requested. A safe and a desk are also available. Additional features include a mini fridge and a tea/coffee station. Further amenities include an ironing set and a trouser press. A direct dial telephone, a television with satellite/cable channels, a radio, a CD player, a DVD player and WiFi (no extra charge) are provided as well. A turndown service offers guests additional comfort. A hairdryer and bathrobes are available in the bathrooms, which are equipped with a shower and a bathtub. For extra comfort in the bathrooms, guests are offered cosmetic products. Wheelchair-friendly rooms can be booked. The hotel has family rooms and non-smoking rooms.

Sport

Excellent swimming awaits guests at the indoor pool. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. Comfortable sun loungers are available on the terrace. For guests who wish to keep active, cycling/mountain biking and golf are available. Sport and leisure facilities at the hotel include a gym, callisthenics and aerobics. The wellness area features various facilities, such as a spa, a sauna, a steam bath, a hammam and massage treatments. Activity coordinators organise an entertainment programme for adults and children.

Meals

Various dining options are available, including a breakfast room, a café and a bar. The non-smoking restaurant provides high chairs for children. Catering options include bed and breakfast, half board and full board. A continental breakfast buffet guarantees a great start to the day. At lunch and dinner, guests can choose between à la carte and a set menu. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options. The hotel offers a selection of alcoholic and non-alcoholic beverages.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club and MasterCard.

Amenities at Norton House Hotel & Spa Amenities at Norton House Hotel & Spa

  • Facilities

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Bicycle Cellar

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      Bicycle Hire

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      Café

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      Car Park

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      Cloakroom

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      Conference Room

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      Disability-friendly

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      Garage

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      Hotel Safe

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      Laundry Service

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      Lifts

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      Pets

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      Restaurant(s)

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      Restaurant(s) with high-chairs

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      Restaurant(s) with non-smoking area

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      Room Service

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Protective hygiene screens

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

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      à la carte Lunch

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      Breakfast Buffet

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      Continental Breakfast

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      Full Board

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      Half Board

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      Set menu dinner

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      Set menu lunch

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Cycling/Mountain Biking

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      Golf

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      Gym

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      Indoor Pool

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      Jacuzzi

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      Massage

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      Sauna

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      Steam bath

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      Sun loungers

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      Sun terrace

LocationLocation

Map preview

Around this property:

Public Transport

300 m

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

1132

Very Good

496

Average

193

Poor

82

Terrible

34

Recent Reviews: 1937

  • User:Keith B

    Trip type: Couples

    Save Your Receipts!

    rating22 May 2026

    We recently stayed at Norton House 1-3 May as part of an organized CIE tour. While the hotel and accommodations were quite nice, the bar at the hotel is incredibly dishonest when billing guests. We were at the bar the last night, I had two scotches (standard 12 yr) and one for our tour guide. The bill should have be no more than ~£40, but when I saw my statement, I was charged $198.26 (~£148). I recall the bartender that evening asking where others in my party were (perhaps they adjourned for the night without paying), I told him I wasn’t sure. I made the mistake of not getting a receipt for my drinks. When I saw my statement after leaving Scotland, I saw the $198 bill, apparently the bartender just decided to tag me with everyone else’s bar bills. I wasn’t the only one however they did this too. Friends of ours ordered two items for a total of £10, but were charged £151.67 when he reviewed his statement, so apparently I was not the only victim of their practice of having bar patrons pay others’ bills. He did however keep his receipts for he may have some luck in recovering his overcharge, I stupidly did not, so I will likely not. The hotel is nice and other than this pattern of overcharging bar patrons, enjoyed my stay. Don’t make the mistake I made…keep your receipts! Iona Oliver, Guest Services / Front Office at Norton House Hotel & Spa, responded to this review Thank you for taking the time to share your feedback following your recent stay with us.I am very sorry to read your comments regarding the bar charges on your account. This is certainly not the standard of service or billing accuracy we aim to provide, and I appreciate how concerning this must have been, particularly after returning home.I would welcome the opportunity to investigate this matter further for you. Please could you contact me directly at ioliver@handpicked.co.uk with your stay details and any information you may have regarding the transaction. I will personally review the charges with our team and look into what may have occurred.Thank you again for bringing this to our attention. I hope we can resolve this matter for you and restore your confidence in Norton House Hotel & Spa.Kind regards,Iona OliverFront Office ManagerNorton House Hotel & Spa

  • User:J T

    Trip type: Friends getaway

    Pet allergies

    rating07 May 2026

    Pet policy .what. is it.No restrictions it seemsIts like crufts in the lounge area Smell of dog .Dogs bowls of water everywhere .Just lying sbout. Anywhere Saved my self £70. By leaving Coffee. Pots hold small cup and a bit thats it .Who want dogs looking at you munching your food No heath&safey monitoring . Iona Oliver, Guest Services / Front Office at Norton House Hotel & Spa, responded to this review Thank you for taking the time to share your feedback.I am sorry to read that our pet-friendly environment was not to your liking. Norton House Hotel & Spa welcomes dogs in designated public areas and many of our guests choose to travel with their pets. We appreciate that this may not suit everyone's preferences, and we are sorry if this impacted your enjoyment of your visit.We take cleanliness and hygiene standards very seriously, and all public areas are regularly monitored and maintained by our team. We also have designated spaces within the hotel for guests dining without pets, and our team would always be happy to assist with seating preferences wherever possible.I am sorry that you felt disappointed during your visit, but I appreciate you sharing your experience as guest feedback helps us continually review and improve our service.Kind regards,Iona OliverFront Office Manager

  • User:Brenda H

    Trip type: Family

    Above and Beyond

    rating09 Apr 2026

    Attended my nephews wedding on Easter Sunday. Hotel was beautifully decorated, service was excellent and friendly, food was good too. Rooms were spacious and clean. I would like to personally thank Lucy from customer services who went above and beyond to return my lost property, I truly appreciated your help. Kind regards Brenda x Iona Oliver, Guest Services / Front Office at Norton House Hotel & Spa, responded to this review Dear brendahG8839AS,Thank you for taking the time to post such a lovely review following your stay for your nephew's wedding.We are so pleased to hear how much you enjoyed it and I will pass on your kind words to Lucy.We hope to welcome you again soon.Kind RegardsIona

  • User:JM153198

    Trip type: Family

    Fabulous hotel

    rating25 Mar 2026

    Outstanding! Friendly and professional staff, gorgeous room with everything we needed, food was delicious and gorgeous grounds. Absolutely delighted with our stay.Thank you for everything you did. Iona Oliver, Guest Services / Front Office at Norton House Hotel & Spa, responded to this review Dear JM153198,Thank you for taking the time to share such a great review following your stay with us. We are so pleased to hear how much you enjoyed it!We hope to be able to welcome you again soon.Kind RegardsIona

  • User:InLondonAgain

    Trip type: Couples

    Perfectly located for early morning flight

    rating22 Mar 2026

    Friendly staff, good food, excellent spa with good sauna. Decor is aLittle tired in places Iona Oliver, Guest Services / Front Office at Norton House Hotel & Spa, responded to this review Dear InLondonAgain,Thank you for taking the time to post a great review following your recent stay with us.We are so pleased to hear you enjoyed your stay and we hope to welcome you again on your next visit to Scotland. Kind RegardsIona

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