MASSIVE thank you to INNA on reception this is the 3rd time we have stayed at this hotel due to my father-in-law sadly being unwell and had to stay down in southend overnight to give his mum a rest .as soon as we walked into the hotel INNA was sympathetic and really made sure we had a lovely room facing the sea .she is an asset to this company. Her people skills are outstanding and we will definitely be staying here everytime we come to Southend amd have recommend it to many friends. The hotel is very clean .homely and safe to stay.the breakfast and staff were also very friendly and food was delicious. Thank you to this hotel for making pur stay so comfortable
Muthu Westcliff Hotel, manager at Muthu Westcliff Hotel, responded to this review
Dear Marion,Thank you for sharing your wonderful feedback! It's heartwarming to hear that Inna made such a positive impact during your stay. We’re delighted that you found the hotel comfortable and enjoyed the breakfast. Your recommendations mean a lot to us, and we look forward to welcoming you back to Muthu Westcliff Hotel in the future. Wishing your family well during this time.
User:Loub29
Trip type: Business
Great location and decent sized room.
24 Mar 2026
I was concerned about staying in this hotel due to the poor reviews. yes the hotel is a little dated but the room was big and clean enough. The customer service was decent, the man at the front desk helped with an issue I had on arrival and the ladies who served me for dinner and breakfast were pleasant. The location was great so I walk down to the sea front easily too and my room overlooked the water. I stay away for business and this hotel provided everything I needed for that purpose. I stayed in the junior suite.
Muthu Westcliff Hotel, manager at Muthu Westcliff Hotel, responded to this review
Dear Guest,Thank you for sharing your experience! It's wonderful to hear that you enjoyed the great location and your junior suite. We appreciate your kind words about our staff and are glad they could assist you during your stay. Your feedback is invaluable, and we hope to welcome you back to Muthu Westcliff Hotel soon!FOM
User:Mark W
Trip type: Couples
Would have gave them a 1 star rating but the breakfast upgraded my score to a 2
22 Mar 2026
Far too over priced for is technically a 2 star hotel at best. Ideally this place shouldn’t be charging anymore than £50 a night per room.The rooms are awful, tiny, the double bed is more like a large single and the pillows were like lying on a sack of potatoes. I didn’t sleep a wink all night as the pillows were so bad. I also found a long hair sitting on top of my bathroom towels. The whole hotel creeks and you can hear people walking around in the rooms above
Muthu Westcliff Hotel, manager at Muthu Westcliff Hotel, responded to this review
Dear Mark,Thank you for sharing your feedback. We're glad to hear that you enjoyed the breakfast, Your input helps us strive for better service at Muthu Westcliff Hotel.FO Manager
User:Bobme1111
Trip type: Family
Comfortably traditional
21 Mar 2026
I deliberately waited to see if the pleasant feelings experienced during our Xmas family get-together had ebbed away. Pleased to say, definitely not. Stirred by memories of years gone by, plus a loving ache to change plans and spend time with our Grandson and relatives visiting from overseas, my wife strongly requested that we stay at Southend's Westcliff Hotel for 4 days over Christmas. Telephone conversations with a very helpful Kieran, plus the manager, Arbab Sikander, confirmed my wife's choice of a specific type of room with a sea view. Westcliff-on-Sea's often overlooked for the noisy neighbours of nearby large hotel chains and popular Airbnb's. However, for comfort, convenience and generally a pleasant accommodation experience, Muthu's Westcliff Hotel, ranks highly and ticked all our boxes. On arrival, the afore mentioned Kieran, was equally as pleasant in person, as he had been on the phone. Our room was exactly as requested, spacious, warm (with extra portable heaters), and wonderful views overlooking the bay and seafront. Even our 6 year old grandson chose to sit and have afternoon tea and snacks whilst enjoying the views. Breakfast was to our liking also, with a choice of fruit juices, cereals, and a variety of daily hot choices of eggs, bacon, mushrooms, baked beans, tomatoes plus different choices of breads for toasting. Ample. Families' visiting the UK from overseas were also there during our stay. Two large families from Belgium, a Nigerian family plus other guests from various parts of Asia. On three mornings we also exchanged breakfast greetings with a couple of ladies, both seniors, who were regular guests, especially at Christmas. Yes, we also saw the reviews, but rather than judging the opinions of others, decided to pick up the phone, pay our money, and take our choice. Result, enjoyed the experience and planning to return.
Muthu Westcliff Hotel, manager at Muthu Westcliff Hotel, responded to this review
Dear Guest,Thank you for sharing your wonderful experience at Muthu Westcliff Hotel! It's heartwarming to hear that your Christmas family get-together was filled with such pleasant memories. We're delighted that Kieran and the rest of our team could assist you in making your stay comfortable and enjoyable. It’s great to know that the room met your expectations and that you enjoyed the views along with our breakfast offerings. We appreciate your thoughtful approach to choosing our hotel despite other reviews, and we're thrilled that it lived up to your hopes. We look forward to welcoming you back for another memorable stay with your family!FOM
User:redsue137
Trip type: Friends getaway
Murder Mystery evening
14 Mar 2026
Booked a Murder Mystery evening at the hotel with friends.Great evening - very entertaining but the surprise of the evening was the three course meal which was fabulous.All homemade - delicious and very hot. Very substantial - would definitely come back just for the food!!The only downside for us was that the room the event was held in was quite cold and didn’t really warm up- but overall a good evening.
Muthu Westcliff Hotel, manager at Muthu Westcliff Hotel, responded to this review
Dear Guest,Thank you for sharing your experience during the Murder Mystery evening. It’s wonderful to hear that you and your friends enjoyed the entertainment and found the three-course meal fabulous! We appreciate your feedback regarding the room temperature, and we’ll certainly take it into consideration for future events. We hope to welcome you back to Muthu Westcliff Hotel soon for more delightful experiences!FOM
Southend-on-Sea, Essex
About Muthu Westcliff Hotel
User Rating & Reviews
13 Apr 2026
24 Mar 2026
22 Mar 2026
21 Mar 2026
0204 505 9777