Leonardo Hotel Exeter

Recent Reviews: 3016

• User:jennie o

  Trip type: Friends getaway

  A great find for axsray in Exeter

  13 May 2026

  We were in Exeter for a reunion. The hotel was absolutely perfect for us . The staff were all very friendly and helpful and nothing was too much trouble . The food was very good and catered well for my needs (gluten free). The rooms were clean and comfortable The hotel was definitely good value. We would not hesitate to book again if we came to the city and would recommend to friends . It is in such a convenient location . Customer Experience team , Other at Leonardo Hotel Exeter, responded to this review Dear jennieo331, Many thanks for staying recently and thank you for taking the time to leave a review.We are delighted to hear that you chose to stay with us for your reunion in Exeter and that the hotel proved to be such a perfect fit for your visit. It is wonderful to know that you found our team friendly and helpful, and that nothing was too much trouble during your stay. We are especially pleased that you enjoyed your meals and that your gluten-free requirements were well catered for, as we always aim to accommodate all dietary needs with care and attention. It is also great to hear that you found your room clean and comfortable, and that you felt the hotel offered good value in a convenient location. Thank you again for your kind recommendation.We would love to have you around again in the future when it suits you the most!Best regards, Manol Customer Relations Executive.

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• User:Eddie020173

  Trip type: Business

  Excellent Hotel

  07 May 2026

  the hotel is located in the town centre but not too close to be bothersome the staff were friendly polite and welcoming my room (203) was well presented also breakfast was nice as well Customer Experience team , Other at Leonardo Hotel Exeter, responded to this review Dear Eddie020173, Many thanks for staying recently and thank you for taking the time to leave a review.We are delighted to hear that you enjoyed your stay and found our central location convenient yet peaceful. It is also wonderful to know that our team made you feel welcome with their friendly and polite service. We are pleased that you were happy with your room and that you enjoyed your breakfast experience as well.We would love to have you around again in the future when it suits you the most!Best regards, Manol Customer Relations Executive.

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• User:kiftfamily

  Trip type: Family

  Visiting our daughter

  08 Apr 2026

  Disappointed to have a room divided by a door . The guests next door had the tv loud tried to open the door ( it was locked ) . I was told there was no other room for us . This is the 4 th time we have stayed in this hotel the second time it has happened with the same problem . Customer Experience team , Other at Leonardo Hotel Exeter, responded to this review Good morning kiftfamily,Thank you for your continued loyalty and for sharing your feedback. We sincerely apologize for the disturbance caused by the interconnecting room and the noise from neighboring guests, and we understand how frustrating it was, particularly as this has occurred before. We regret that no alternative room was available at the time and appreciate you bringing this to our attention, as it will help us improve future room allocations and guest comfort.We hope to have the opportunity to welcome you back.Kind Regards,AnisaCustomer Relations Executive

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• User:Vacation09015854927

  Trip type: Couples

  Perfect Location

  03 Apr 2026

  This is the second time I have stayed at this hotel but a first for my partner. The minute you arrive everything is so easy! The car park is ideally located, check in is seamless a the staff are so very warm and welcoming - nothing is too much effort.The location for the city centre is perfect. A short walk from the train station, bus station and all the shops and restaurants make this an ideal choice Customer Experience team , Other at Leonardo Hotel Exeter, responded to this review Dear Vacation09015854927, Many thanks for staying recently and thank you for taking the time to leave a review.We are delighted to welcome you back for your second visit, and it is especially pleasing to hear that your partner’s first stay was just as enjoyable. It is fantastic to know that from the moment you arrived, everything felt easy and seamless, from the convenience of our car park to a smooth check-in experience. Your kind comments about our team are truly appreciated. We are proud to deliver warm and attentive service, and it is lovely to hear that this made such a positive impression, with nothing feeling like too much trouble. We are also pleased that you found our location so convenient, with easy access to the city centre, transport links, and a variety of shops and restaurants. Being ideally situated for our guests to explore and enjoy their visit is something we take great pride in. Thank you once again for your continued support and kind feedback.We would love to have you around again in the future when it suits you the most!Best regards, Manol Customer Relations Executive.

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• User:J9334PVsusanh

  Trip type: Couples

  Great Hotel

  15 Mar 2026

  We recently stayed at this lovely hotel, every member of staff we met,reception and bar staff and housekeeping were very friendly and professional. We had an executive room which was very spacious clean and comfortable. The lovely extras( vouchers for drinks and coffee and 20% off food,treats in the fridge were very much appreciated. Thank you. We had an excellent meal in the restaurant from the Chinese menu. Would definitely stay again. Customer Experience team , Other at Leonardo Hotel Exeter, responded to this review Good morning J9334PVsusanh,Thank you for your wonderful feedback. We’re delighted that you enjoyed your executive room, the thoughtful extras, and the excellent dining experience from our Chinese menu. It’s fantastic to hear that our reception, bar, and housekeeping teams made such a positive impression with their friendly and professional service. We look forward to welcoming you back for another excellent stay.Kind Regards,AnisaCustomer Relations Executive

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