Excellent well appointed rooms and great staff. Very helpful.
Dayo Adesina, Guest Services / Front Office at Harbour Hotel Guildford, responded to this review
Dear 124juliac,We are beaming with pride for your wonderful review. Thank you for sharing, and appreciating the efforts of our team. We are also delighted you enjoyed our newly refurbished rooms.The entire hotel family look forward to your return soon.Very sincerest regards
User:Karen C
Trip type: Couples
If you want to use the hotel pool book
29 May 2026
We are currently staying here. Booked this hotel specifically for the spa use. Arrived at midday all very lovely told our room would be ready early. Checked us in. Decided to walk in to Guildford for lunch and realised my husband had left his swim shorts at home. So bought a new pair to use in the hotel. Got back to the hotel changed headed to the spa only to be told we should have booked! What?! Why were we not told this at check in? We were also given a £25 voucher to use in the spa at check in…. Perfect opportunity to say if you want to use the pool you have to book. They said the spa is very small hence why you have to book. The spa in the Brighton harbour is very small and so is the spa at Southampton harbour very small… have never had to book. Very disappointed and feels a bit pointless being here now
Dayo Adesina, Guest Services / Front Office at Harbour Hotel Guildford, responded to this review
Dear Karen C,Thank you for taking the time to send a review. We apologise your stay has not meet your expectation so far. We would like to take some active steps to rectify any shortcomings; so we kindly ask you to contact our Front Office Manager in the morning to discuss this issue further.We look forward to having a fruitful and beneficial conversation, and hope to have the opportunity to restore your faith in our hotel.Kind regards
User:VOA538
Trip type: Solo travel
The 10/10 Receptionists from start to finish
28 May 2026
I have been struggling in this heat wave and wanted to head to a hotel for some AC and a proper bed. Brace yourself, I have a lot of fantastic points about the reception team!I emailed and promptly had the Front of House Manager 'Genny' emailing me back, and I got a clear understanding that she was the lady to speak to. She had such quick uptake to what I was after and great suggestions for what to book and handled my reservation with such care and expertise which gave me such a great feeling for the stay before I even arrived.Then, on check in I arrived late in the evening and there was Charlie who was a fantastic character with such knowledge and advice for me during my night here that I was even more relaxed and at ease about my stay. I then head up to my room and find that the AC is already on and cooling the room with a couple extra waters, which just goes to show that Genny/the Reception team took the briefest point I mentioned (about being too hot and trying to stay cool) and did their bit to keep me comfortable and happy!The room I had was apparently refurbished this month (new beds, lighting, design... The whole works) and let me tell you I couldn't last even 10 minutes laying down with the TV on it was SO comfortable on the beds. Best sleep of 2026 so far.Then the next morning, I have the pleasure of checking out with Asel+Sasha, who wore the warmest of smiles and made me wish I wasn't leaving so soon because yet another experience with the receptionists was so relaxing and EXACTLY what you'd expect from a hotel of this calibre.I only got the chance to properly interact with the reception so I shall DEFINITELY be returning this summer to experience more aspects of the hotel (I was saw the Long Bar menu and I HAVE to try them out).But all in all, I haven't been to any hotel before who had a team that displayed such exemplary service, I tend not to mention things to the staff in the moment because I feel I'm using using up their precious time, but I had to come online and highlight just how stellar this hotel is. I know I'll only think of the Harbour when talking about hotels in Guildford, it's superb!
Dayo Adesina, Guest Services / Front Office at Harbour Hotel Guildford, responded to this review
Dear VOA538,Thank you for your wonderful review and for choosing to stay with us during the recent heatwave.We are delighted to hear that Genny's assistance before your arrival, Charlie's warm welcome, and the friendly service from Asel and Sasha helped make your stay so enjoyable. Your kind words about our reception team mean a great deal, and we will be sure to share your feedback with them.It is also fantastic to know that you enjoyed one of our newly refurbished rooms and had such a comfortable and restful night's sleep. We are pleased that the small touches prepared for your arrival helped make your stay even more enjoyable.Thank you again for your generous comments. We are honoured to be your preferred hotel in Guildford and look forward to welcoming you back soon to experience more of the hotel, including the Long Bar.Kind regards,
User:Connector08288986141
Trip type: Business
Great location and staffing.
27 May 2026
Staff were very helpful with my American clients who were visiting Scotland and England visiting Garden and Chelsea Flower Show. The Night Manager - Dayo was very helpful all matters of Breakfast boxes etc,The hotel location was perfect and the cleanliness and furnishings was 5*
Dayo Adesina, Guest Services / Front Office at Harbour Hotel Guildford, responded to this review
Dear Connector,Thank you for your wonderful review. We’re so pleased to hear that you and your clients enjoyed your stay with us while visiting the Chelsea Flower Show and travelling through Scotland and England.It’s fantastic to know our location worked perfectly for your trip, and that the cleanliness and furnishings of the hotel left such a positive impression. Your kind words about Dayo will mean a great deal to him, we’re delighted he was able to assist with the breakfast boxes and help make everything run smoothly for your group.Thank you again for taking the time to share your feedback. We hope to welcome you and your clients back again in the future.Kind Regards.Charlie C.Assistant Night Manager.
User:leah S
Trip type: Friends getaway
Uni event
27 May 2026
What a great night. I attended a uni event hosted at the hotel and it was honestly soo good. Food was great and my allergies were catered for. Leah and her team filled me with confidence. The bar guy was also great I think his name was Calum. Great night
Dayo Adesina, Guest Services / Front Office at Harbour Hotel Guildford, responded to this review
Dear Leah,Thank you so much for your lovely review. We’re delighted to hear you had such a great evening at the university event with us.It’s especially wonderful to know that Leah and the team helped you feel confident and well looked after regarding your allergies, providing a safe and enjoyable experience for all our guests is incredibly important to us. We’ll also be sure to pass your kind comments on to Calum behind the bar too!We really appreciate you taking the time to share your experience and hope to welcome you back again soon for another great event.Kind Regards.Charlie C.Assistant Night Manager.
Guildford, Guildford
About Guildford Harbour Hotel & Spa
User Rating & Reviews
29 May 2026
29 May 2026
0204 505 9777