Fortune Huddersfield, Sure Hotel Collection by Best Western

Recent Reviews: 598

• User:Christine O

  Trip type: Couples

  Lovely hotel

  05 Sept 2026

  Been to fortune hotel Huddersfield quite a few times now. Had breakfast a few times. But this weekend it appeared to be cold the hot sandwich and coffee machine was watery. Also we stayed in a room facing the nags head pub. Between 6am to roughly 8am was extremely noisy with deliveries/binmen. Would hopefully ask for a motorway view next time. But hotel is lovely and staff very friendly and polite Love staying at the fourtune hotel

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• User:Daniel F

  Trip type: Family

  Unsafe and unwelcoming

  21 Aug 2026

  Unsafe and Unwelcoming Stayed with my well behaved 7 year old this weekend. Room was fine and spacious, bathroom facilities all good and clean and a comfy bed BUT we had an issue on the Saturday morning that ruined the stay.Despite us basically having just got up and not moved as so far as using the toilet (around 8am) we get a knock at the door from staff saying there has been a noise complaint. I didn’t think anything of it at the time and assumed it was the wrong room they had targetted and these things happen. The little one was a little upset as she had been sitting watching TV since getting up.We continued our morning, got ready and acted normally making no excess noise or indeed much noise at all only to receive another knock saying the chancer downstairs had once again complained. There was no noise made and it was clear at this point either the person below was trying to get a discounted rate or the staff were coming to the wrong room to deal with the complaint. We also recieved a phone call from what I assume was reception and missed this call. That means we had three contacts in the space of an hour despite literally not moving. My little one was very upset understandably as she had barely moved an inch and had three approaches for noise complaints that were untrue. This ruined what should have been a relaxing morning and she was hesitant to go in the shower, go to the toilet etc because of the way these unfounded complaints were handled and was walking around the hotel on tiptoes. This caused her unnecessary anxiety and as mentioned ruined our stay.As we were leaving a middle aged man in the entrance approached us to ask what room we were staying in. Why was a middle aged man wanted to know what rooms kids were staying in? This made us feel a tad unsafe also. Shan’t be returning and would not recommend Room - spacious and best was decent. But a slight musty smell, a constant noise from building next door but bathroom always clean, room service great and a generally comfortable stay physically but above issues ruined the experienceBreakfast - poor but we knew going in there wasn’t a proper breakfast option. Grab and go was fine but again breakfast was ruined by above experiencesFacilities - None but again we knew that going in. The pub literally next door is nice.

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• User:Gillian M

  Trip type: Solo travel

  Disappointing Experience

  03 Aug 2026

  I recently stayed at the Fortune Hotel, New Hey Road for 5 nights. I was placed in a disabled room (no idea why) with a wet room, which never actually dried out. The floor was wet all day. The room was a little bit shabby, paint missing off the wall, disabled pull switch in the bathroom dangling on the floor but nothing too important. I did, however have a nightmare with my room key. I had just completed a 6 hour drive from Somerset, so the last thing I needed really!!! On two occasions, I had to have staff let me into my room because my key didn't work. I spent a lot of time outside my room door, trying to get it to work. The staff were brilliant and most helpful, and cant fault them. Bit disappointed in the breakfast option, which would have been ok, but for the overcooked bacon. Very much like shoe leather on the Sunday morning! Not an overly pleasant experience, but one which I am unlikely to repeat. Sad really, I stayed here when it was a Premier Inn, and it was a much better experience.Where it's important or not, I shan't stay again. Sorry.

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• User:Kimberley H

  Trip type: Solo travel

  Fab stay

  16 Feb 2026

  Amazing staff very comfortable beds bath a little small and Internet on and off but staff sorted that out straight away. Great olace to stay

• User:Maxine H

  Trip type: Couples

  Stiflingly hot - zero sleep

  09 Aug 2025

  This had the ability to be a 5/5. Tbh e room was comfortable and clean, it was kitted out with everything you need. In it is a shame for the staff who clearly work hard because it was spotless. Unfortunately we barely slept because of the heat. The window only opens about 3 inches and there’s a busy noisy road going past the window. The air con didn’t work and the fan was less than useless Breakfast looked like a terrible arrangement we give that a swerver.All in all I wouldn’t stay there again because of the room temperature which is a shame

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