Sefton

Recent Reviews: 1060

• User:Lizand30

  Trip type: Couples

  Great Location

  20 May 2026

  The Sefton provided everything we required with our stay in Douglas/Isle of Man. The staff were excellent and very helpful from arrival to check out. The sea view room was excellent being able to sit and watch the sunrise/sunset. The hotel is getting older and could, in today's standards, do with being upgraded but overall it was very clean and comfortable.

• User:Culture56089736208

  Trip type: Couples

  Not 4*!

  13 May 2026

  We had booked stay here for 4 nights through our travel agent as part of a package. The hotel from the outside is stunning commanding a fabulous view. The location was also excellent. We arrived to a frosty reception - the receptionist was more interested in telling her colleagues about her future plans. The customer service was similar throughout our stay other than in the dining room where the staff were friendly and helpful. It was written on our room card we had booked through Expedia. Not sure if the reason or relevance of this. We were allocated Room 415. So disappointing. The room was clean and spacious but it was very functional and bland. There was an odd picture on the wall which was faded and was of ducks one of which looked dead or dying. The view was stunning. We found the bed hard and light came through the curtains - it needed a blackout blind. The bathroom was clean and spacious but the hotel uses those wall mounted push soap boxes so toiletries were minimal - one of the good things about staying in a luxury hotel should be the toiletries. It was the little things that made the experience disappointing - no magnifying mirror, mould and no bottom on the bathroom blind, screw marks in the pelmet that needed covering. The bidet cold tap didn't work and there was no towel or soap for that. Annoyingly the towel rail was a walk across from the shower. Room cleaning is every three days! However we discovered from another guest that if you hung the 'do not disturb' sign turned around you could get your room serviced. No mention of this anywhere either. The breakfast room was a bit like an old people's home. The vinyl on the chairs was cracked and they all needed replacing. There were no blinds at the window so when the sun was shining it was too hot (appreciate it might reduce the view). Food was good and plentiful and there was also porridge and poached eggs on request - but no kippers! This was not advertised anywhere. Three of the four mornings the restaurant was busy with coach tours. We visited the atrium which was like stepping into a different hotel. It was very lovely with the sound of running water but even here there were some issues with the detail. We tried the in house Thai restaurant one night and we did not like it. My pad Thai was a glutinous mass which I ended up sending back (I have never in my life sent a meal back before this). My husband was also disappointed with his meal. We were given a refund for my food on the bill. From my perspective the hotel is very tired and is no way 4*. On the positive the location is excellent and we either walked or used public transport throughout our stay. The views are stunning.

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• User:Doppelbock

  Trip type: Family

  Not quite four stars

  11 May 2026

  The Sefton has arguably the most impressive façade on Douglas promenade; its atrium is stylish and the staff friendly and helpful. Accommodation, if perhaps a little dated, is spacious and clean, but the breakfast room is soulless. The self service hot buffet and expectation that guests should use a coffee machine might be acceptable at a Premier Inn but not in a four star hotel.

• User:Evelyn E

  Trip type: Couples

  Lovely peaceful hotel with great staff

  06 May 2026

  This is a beautiful hotel with great staff. We stayed in a garden room with a balcony on the mezine floor. The room was lovely. It had a huge bed, a brand new bathroom with a walk in shower. We flew from Gatwick and arrived at the hotel about 11:00 am. Our room was really when we arrived which was very helpful. We bought a travel pass at the IOM airport which we could use on all buses, trains, trams etc. it cost £62 for the week. It is a very small airport and the bus to Douglas stops outside. The information desk at the airport was very helpful and provided us with lots of maps and timetables. The hotel is right on the front and has great views of the sea. The breakfast is excellent. Food is lovely and fresh and plentiful. They have a resturant next door that does Asian/Tai food. We ate in there once and enjoyed our meal. The room was cleaned and made up each day. All in all we had a lovely week and I would highly recommend this hotel.

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• User:Voyager66900465813

  Trip type: Couples

  Great stay

  01 May 2026

  This our second time at the sefton,we stayed in a standard room before and this time a sea view room. On arrival it was an easy check in and the room had a lovely view. Everything was clean and tidy however the hotel and room was looking tired in places. The room/bathroom was spacious. Was grateful for the fridge to keep milk and drinks cold. Wi fi slow at times. Bed was comfortable however it's advisable to bring your own pillow like we did as their own are not the best. There was a good choice for breakfast,the eggs had great yolks. We had porridge on request but it wasn't known unless you asked. The breakfast team were friendly & worked hard. We dined in the bonsai restaurant in the hotel which was really good,however in the encore bar wasn't good. Service slow. We recommend naadu,orange indya & fig & olive for meals all nearby. The hotel is perfectly situated for all local amenities,stones throw from the shops & beach. Walking distance to the transport. Getting a go explore/heritage card a must for saving money. Overall our stay was very enjoyable & will definitely return again sometime

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