Base Serviced Apartments - Sir Thomas Street

Recent Reviews: 1327

• User:Paul F

  Trip type: Business

  Great Hotel in the centre of Liverpool

  06 Jun 2026

  I visited for a one night stopover as I was attending a business meeting. The hotel is beautiful, the staff were excellent and the room very good and immaculately clean. The breakfast was delicious and excellent quality. Nastasja the new general manager was superb and I am sure she has big plans for this Hotel. I will definitely stay here next time I am in Liverpool. This place is definitely on the up. Awesome

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• User:LESLEY H

  Trip type: Couples

  Wonderful stay

  04 Jun 2026

  We loved it, the staff were lovely, the breakfast really nice with some nice options Sir Thomas, Guest Services / Front Office at The Sir Thomas Hotel, responded to this review Hi Lesley,Thank you for the wonderful review! We are delighted that you enjoyed your stay with us. We hope to welcome you back again soon!

• User:Peter W

  Trip type: Family

  Top dollat

  02 Jun 2026

  Had a great time and all the staff helpful good breakfast and central for the shops and pubs Sir Thomas, Guest Services / Front Office at The Sir Thomas Hotel, responded to this review Hi Peter,Thank you for the great review, we are delighted that you enjoyed your stay with us. We are proud of our friendly, helpful staff and hope you will visit us again soon!

• User:Reece M

  Trip type: Couples

  Bad Room, Good Breakfast

  19 May 2026

  The room itself was a good size and the bathroom was nice, but unfortunately the overall stay was very disappointing due to a number of basic comfort issues.For some reason, the main light switch was located next to the furthest bed, or possibly not working properly at all. The mattress was incredibly uncomfortable I completely sank through to the bed frame and the pillows were so thin that they may as well have just been pillowcases. The “double bed” was also simply two single beds pushed together, which made it even more uncomfortable.Our room was located right next to the hallway door, and because our room door was loose, every time someone opened the hallway door it caused our door to rattle loudly. If you did manage to fall asleep, the rattling genuinely sounded like someone was trying to force their way into the room, which was unsettling throughout the night.To make matters worse, the heating randomly came on in the middle of the night in May, leaving the room unbearably hot and waking us up sweating.Considering how poor the room experience was, I did not have high expectations for breakfast however, I have to give credit where it’s due. The breakfast was honestly one of the best hotel breakfasts I’ve had, with a huge amount of variety and very good quality. Sir Thomas, Guest Services / Front Office at The Sir Thomas Hotel, responded to this review Hi,We seem to have disappointed you in many ways. We apologise that you didn't enjoy your stay with us. We will definitely take your feedback onboard. Thank you for taking the time to leave a review. We are happy that at least you enjoyed breakfast.

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• User:Mary F

  Trip type: Friends getaway

  Mmmmm. Cool old hotel. Good location, but..... needs an overhaul on beds, air conditioning and a few other things.

  03 May 2026

  As I stated. Breakfast food good. Sir Thomas, Guest Services / Front Office at The Sir Thomas Hotel, responded to this review Hi Mary,We agree that our location is perfect for exploring Liverpool. We are in the process of replacing mattresses. We are delighted that you enjoyed breakfast and hope you will return again.