Hampton By Hilton Liverpool City Centre

Recent Reviews: 4050

• User:jonathanbD798MJ

  Trip type: Couples

  Excellent customer service and spotlessly clean

  30 May 2026

  What a GREAT stay from the moment we arrived, thanks to an efficient and warm welcome from Katie in particular.We were a couple staying for only one night due to collecting our daughter from university. We found the car park easily and goid signage took us to the lift, where we made our way to Recetiom to check in. We were warmly greeted by Katie, who helped us sort our the car parking and city tax. Despite being a little earlier than our designated check-in time, Katie asked if we would like her to see whether a room was available. Luckily for us, one was ready therefore we made our to the room to deposit our luggage. The room smelt fresh and looked clean, tidy and spacious. The room had a good view of the Liverpool eye. Amenities included: iron and ironing board (which we made use of for our evening attire), tea/coffe/kettle, hand soap/cream, shampoo and shower gel, a hairdryer was available too. On our return from dinner, we had set the temperature to air con, due to the high degrees that weekend. The room was pleasant and we had a restful night's sleep. Lovely quality feather down quilt and pillows. Breakfast was really busy as the resturant is small (the availability of tables and chairs). Nonetheless the food and choice was as good as we have experience in other quality establishments. No complaints, we enjoyed: croissants, a full English cooked breakfast and fruit. All staff were working hard to clear away and replenish the food items and crockery throughout. Katie was yet again proving to be an excellent member of the team at this time. We had a wonderful stay and will most definitely return. Compliments to all the staff with a special mention to Katie. We stayed at a nearby hotel a few months earlier and the staff there need to take a leaf out of the Hampton by Hilton's customer service. Thank you to all. Hotel Manager Manager, General Manager at Hampton By Hilton Liverpool City Centre, responded to this review Hi jonathanbD798MJ, thanks for the review. We are delighted to hear that you enjoyed an excellent stay from arrival through to departure, and that the warm, efficient welcome set a positive tone from the outset. It is great to know that early arrival was handled smoothly, the room was fresh, comfortable, and well prepared, and that the amenities and view added to your experience. We are also pleased that the room provided a restful night’s sleep, even during warmer weather, and that breakfast offered a good range of options despite being a busy period. It is especially encouraging to hear that the consistent care, professionalism, and attentiveness of the team stood out and made such a lasting impression throughout your stay. Thank you for choosing to stay with us and for your very kind recommendation; we look forward to welcoming you back again in the future.All the best, Bethany - Hotel Manager

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• User:A1570IEthomash

  Trip type: Family

  Great value for money.

  27 May 2026

  Lovely hotel. Well worth the money. Very helpful staff especially Emma and Poppy. Hotel Manager Manager, General Manager at Hampton By Hilton Liverpool City Centre, responded to this review Hi A1570IEthomash, thanks for the 5/5 rating. We are delighted to hear that you felt the hotel offered great value for money and that you enjoyed your stay. It is especially pleasing to know that the team made such a positive impression, and we appreciate you highlighting the helpful service you received. We hope to have the pleasure of welcoming you again in the future.All the best, Bethany - Hotel Manager

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• User:Voyage603598

  Trip type: Solo travel

  A nice surprise.

  21 May 2026

  The two gentlemen who attended to me were sooooo lovely, I call them J & K.Even though they were busy doing night duty people stuff, they didn’t make me feel like a bother with all my talking.Truly they helped my night. Hotel Manager Manager, General Manager at Hampton By Hilton Liverpool City Centre, responded to this review Hi Voyage603598, thanks for the review. We are delighted to hear you received such a warm and welcoming experience and that the team made you feel comfortable and at ease during your stay, even during a busy night. It is lovely to know their kindness and patience had such a positive impact on your evening. We truly appreciate you sharing this and hope to welcome you back again in the future.All the best, Bethany - Hotel Manager

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• User:Alan H

  Trip type: Friends getaway

  Very good customer service.

  13 May 2026

  We met our friends from Scotland here for 3 nights. Was exactly what was expected of this class of hotel. Staff all friendly and helpful. The basin in our bathroom had a bad leak soaking the bathroom floor, just before we went for breakfast, so we reported it to reception before we ate. When we went back upstairs 45 minutes later, it was fixed, all mess cleared up, housekeeping cleaned room etc, and a card left on the bed offering us and our friends a free drink and snack from the bar. Were told we could have any drink we wanted. That’s pretty good customer service. Hotel Manager Manager, General Manager at Hampton By Hilton Liverpool City Centre, responded to this review Thanks for the 5/5 rating, AIH219. We are pleased to hear that your stay met expectations and that the team were friendly and helpful throughout your visit. It is especially encouraging to know that the issue you encountered was resolved promptly and that the response helped turn the situation around for you and your friends. Your comments are greatly appreciated, and we hope to welcome you again in the future.All the best,Bethany - Hotel Manager

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• User:C9669

  Trip type: Business

  Make sure you don’t leave anything in the rooms as they be stolen.

  09 May 2026

  Stayed here for a huge work event, a large group booking. Left early on the Thursday morning due to conference and unfortunately left my expensive speaker in the room. Contacted them Friday when I noticed after I unpacked and contacted them to say cleaner didn’t find a speaker which is a complete joke. So they’ve either stolen it or they haven’t cleaned the room correctly and the next guest has taken this. Totally zero help and couldn’t care less. Typical scousers Hotel Manager Manager, General Manager at Hampton By Hilton Liverpool City Centre, responded to this review Hi C9669, thanks for the feedback. Please reach out to us at Bethany.heaton@hilton.com so we can investigate further into this.All the best, Bethany - Hotel Manager

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