Heeton Concept Hotel - City Centre Liverpool

Recent Reviews: 2846

• User: Robin J

  Trip type: Couples

  Hotel and staff good , breakfast diabolical. Large party booked in for breakfast and nothing left for anyone else !!!!!!

  Staff good room good bed good BREAKFAST NON EXISTENT Simon Dodds, General Manager at Heeton Concept Hotel - City Centre Liverpool, responded to this review Thank you for taking the time to share feedback following the stay.It is very encouraging to hear that the team, room, and bed made a positive impression. However, it is extremely disappointing to learn about the breakfast experience.Pleas… Read moreStaff good room good bed good BREAKFAST NON EXISTENT Simon Dodds, General Manager at Heeton Concept Hotel - City Centre Liverpool, responded to this review Thank you for taking the time to share feedback following the stay.It is very encouraging to hear t… Read more

• User: sarahcX8029DW

  Trip type: Solo travel

  3 day stay

  Booked into the hotel for 3 nights to go to the RCN Congress. On the 2nd day I was shocked that the room hadn’t been cleaned at all, no fresh towels no clean bedding no toilet roll and bins were still full and starting to smell!! Also on arrival the lifts were broke and waited ages downstairs as I was on the 4th floor and my luggage was so heavy. The manager was reluctant to help me at first but t… Read moreBooked into the hotel for 3 nights to go to the RCN Congress. On the 2nd day I was shocked that the room hadn’t been cleaned at all, no fresh towels no clean bedding no toilet roll and bins were still full and starting to smell!! Also on arrival the lifts were… Read more

• User: V5550OEjoanneb

  Trip type: Couples

  Away Match

  Stayed here for 2 nights. Had room 501 it was clean & was very comfortable. The bathroom was suitable for a wheelchair user. There was 2 large towels. No hand towels. The room had a hairdryer & an iron. Althought the iron wasnt working. Took it to reception & reported it on our way out on the Sunday. They said they would replace it but they didnt. On the Saturday when we arrived one o… Read moreStayed here for 2 nights. Had room 501 it was clean & was very comfortable. The bathroom was suitable for a wheelchair user. There was 2 large towels. No hand towels. The room had a hairdryer & an iron. Althought the iron wasnt working. Took it to rece… Read more

• User: Karen L

  Trip type: Couples

  Great location - a good enough hotel

  Great location, literally a 3 minute walk from the docks. We were on the 5th floor and it was very quiet. There is air con although I would have preferred to open a window. Bed was big and comfortable and our room had a walk in shower. Shower was great! The hotel’s a bit impersonal and there’s little in the way of extra facilities. Smokers on the front steps had to be asked to leave to allow guest… Read moreGreat location, literally a 3 minute walk from the docks. We were on the 5th floor and it was very quiet. There is air con although I would have preferred to open a window. Bed was big and comfortable and our room had a walk in shower. Shower was great! The ho… Read more

• User: Anthony D

  Trip type: Family

  Not great and very tired

  Fortunately only stayed one night… The very first and basic thing any “Hotel” should provide is a reasonable standard of bed…. Skipping any debate on whether your preference is a hard / softer mattress… on what was on offer here is an experience of being absorbed into a world of metal springs wrapping around your body while your back is wondering why the floor is so close, in fact trying to escape… Read moreFortunately only stayed one night… The very first and basic thing any “Hotel” should provide is a reasonable standard of bed…. Skipping any debate on whether your preference is a hard / softer mattress… on what was on offer here is an experience of being absor… Read more