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Pullman Liverpool

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Pullman Liverpool

locationLiverpool, Liverpool

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About Pullman LiverpoolAbout Pullman Liverpool

Location

The hotel is situated on the King Dock and just a short distance to the city centre.

Facility

The hotel has a lift and features 216 rooms. The friendly staff at the reception desk are happy to answer any questions. Services such as a baggage storage service, a safe and a currency exchange service ensure a comfortable stay. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. Additional amenities include a TV room and a playroom. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Further services and facilities include a 24-hour security service, medical assistance, a transfer service, 24-hour room service, a laundry service and a coin-operated laundry. Active guests can make use of the bicycle hire service to explore the surrounding area. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Rooms are equipped with air conditioning and central heating. Rooms have a double bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a mini fridge and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, a television with satellite/cable channels, a radio, an alarm clock and WiFi are provided as well. Slippers are included. A hairdryer and bathrobes are available in the bathrooms, which are equipped with a shower and a bathtub. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

Guests can enjoy a selection of sport and entertainment options. There are many ways to relax or stay active at the hotel, including cycling/mountain biking, a gym, callisthenics and a spa. Parents can unwind while the kids can participate in an entertainment programme full of fun activities.

Meals

Various dining options are available, including a restaurant, a dining room and a bar. A continental breakfast buffet guarantees a great start to the day. Staff are also happy to provide children's meals. The hotel also offers snacks.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club and MasterCard.

Amenities at Pullman Liverpool Amenities at Pullman Liverpool

  • Facilities

    • -

      Air conditioning

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      Bar(s)

    • -

      Bicycle Hire

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Games room

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

    • -

      Restaurant(s)

    • -

      Room Service

    • -

      Shops

    • -

      TV Room

    • -

      Wifi

  • Hygiene

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      ALLSAFE (Accor/Bureau Veritas)

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      Contactless check-in/-out

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      Contactless room service

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      Mandatory mask-wearing

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Continental Breakfast

  • Sport/Entertainment

    • -

      Aerobics

    • -

      Children's Entertainment

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      Cycling/Mountain Biking

    • -

      Gym

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

2604

Very Good

627

Average

197

Poor

67

Terrible

44

Recent Reviews: 3539

  • User:jbwtw

    Trip type: Business

    pretty good

    rating04 Jun 2026

    Overall pretty good. Large car park next door. If you are lucky enough to bag a high floor you can get a great view of the Mersey.Quick & friendly check in. Lifts have different views of the city inside the lift shaft, which is pretty cool. Room was a decent size with large windows. Bathroom fine although sadly no bath. Unfortunately AC broken and room was incredibly stuffy, even though it wasnt that warm a day. Maintenance finished for the day so a fan was offered, which didnt do muchGood breakfast with plenty of choice Chris Klein, Guest Services / Front Office at Pullman Liverpool, responded to this review Dear jbwtw,Thank you for taking the time to share your feedback.We're pleased to hear that you enjoyed many aspects of your stay, including our convenient location, friendly check-in experience, spacious room, and the views across the Mersey. It's also great to know that you appreciated the unique lift design and our breakfast selection.We are, however, sorry to hear that the air conditioning in your room was not working during your stay. We understand how uncomfortable a warm and stuffy room can be, and we apologise that the fan offered did not provide a satisfactory solution. Your comments have been noted, and we will ensure they are shared with our maintenance team to help prevent similar issues for future guests.Thank you again for your balanced and constructive review. We hope to have the opportunity to welcome you back and provide an even better experience next time.Kind Regards,Chris KleinGuest Experience ManagerPullman Liverpool Hotel

  • User:Safari50573581768

    Trip type: Couples

    Brilliant stay with an evening of live music

    rating31 May 2026

    My husband and I decided to book ourselves a much needed night away without kids. We had a wonderful stay. Our room was lovely and the perfect place to unwind with a drink from the bar or the nespresso machine that was in the room. We loved the breakfast too and there was so much choice. Our highlight of our stay had to be the live music on the Friday night though. Wow it was incredible and just made our stay so much more special. James on piano took requests and played so well. Emma and Johnny who joined him in the music at different points were great too. We couldn’t leave until they were finished they were just too good to miss. Overall an amazing stay that we would definitely do again. Chris Klein, Guest Services / Front Office at Pullman Liverpool, responded to this review Dear Safari50573581768,Thank you so much for your wonderful review.We're delighted to hear that you and your husband enjoyed a relaxing and well-deserved getaway with us. It's great to know that you found your room comfortable and enjoyed the little touches, including the in-room Nespresso machine and drinks from the bar. We're also pleased that breakfast lived up to expectations and that you were able to make the most of the wide selection available.We're especially thrilled that the live music was the highlight of your stay. James, Emma, and Johnny will be delighted to hear your kind comments. We pride ourselves on creating memorable experiences for our guests, and it's fantastic to know that their performance made your evening so special.Thank you again for your lovely feedback. We truly appreciate your recommendation and look forward to welcoming you both back for another relaxing stay in the future.Kind Regards,Chris KleinGuest Experience ManagerPullman Liverpool Hotel

  • User:Camper44577383465

    Trip type: Couples

    7 out of 5

    rating30 May 2026

    Great spot. Fantastic spot. Perfect destination to see liverpool. Dave created us, top man, blonde lady checked us in, Kate I think, but it was early, and I'm good with faces not names. Went out and enjoyed liverpool with the ladies advice, stayed in room 720 on 29 may so hotel can check who checked us in, she was fab. The hotel deserves 10 star rating it's that good, it's the staff that makes it. I clean air bnbs so it ticked all boxes with cleanliness in room. However check the downstairs lamps and lights in foyer. Easy mistake. Maddy at the bar needs a promotion, excellent lady. Nothing was too much. However that was the 31st. However who was on the bar on Saturday at lunchtime, that couldn't be bothered. Needs looked at. I ordered a pint of beer and a tap water with lemon and ice. Was asked what colour lemon was and ice was only available with paid bottle water. So I upgraded to that for my wife. Was then told was not my problem and no ice was available.In a bar no ice available at 1pm. You were on a 10 out of 5 until then.Would still rate the hotel, 7 out of 5, but I deal with staff. Enuf said.Put maddy in charge of bar and get her to sack the slackers. She has the potential, wee girl doesn't stop, cleaning and tidying.One other point clean the tables every hour, I sat same table 3 days running and it wasn't cleaned, nor was lamp at front, entrance door, go check it. Chris Klein, Guest Services / Front Office at Pullman Liverpool, responded to this review Dear Camper44577383465Thank you for taking the time to leave such a detailed review.We're delighted to hear that you enjoyed your stay and found our location to be the perfect base for exploring Liverpool. It's wonderful to read your kind comments about Dave, Kate, and Maddy. We'll be sure to pass on your praise to them, as we know they'll be thrilled to hear they helped make your visit so memorable.We're also pleased that the cleanliness of your room met your high standards. As someone who works in the hospitality industry yourself, your feedback is particularly appreciated.At the same time, we're sorry to learn that your experience in the bar on Saturday lunchtime did not meet the standards you experienced elsewhere during your stay. Providing friendly, attentive service at all times is something we strive for, and we will be reviewing your comments with the relevant team. We also appreciate you bringing the issues regarding table cleaning and the foyer lighting to our attention, as these details are important in maintaining the high standards we aim to deliver throughout the hotel.Thank you again for your honest feedback and for recognising the efforts of our team members. We hope to have the opportunity to welcome you back in the future and provide an experience that exceeds your expectations from start to finish.Kind Regards,Chris KleinGuest Experience ManagerPullman Liverpool Hotel

  • User:david r

    Trip type: Friends getaway

    Fab

    rating29 May 2026

    Great location, welcome, spacious well equiped room, friendly efficient bar and restaurant staff. Good food choices, a relaxed atmosphere. Chris Klein, Guest Services / Front Office at Pullman Liverpool, responded to this review Dear Davree,Thank you for your review on your recent stay with us.I am pleased to read your found our location convienient and your overall experience was positive.We look forward to welcoming you back soon.Kind RegardsChris KleinGuest Experience Manager

  • User:Paul H

    Trip type: Family

    Excellent hotel

    rating29 May 2026

    We stayed at the Pullman Liverpool for the great location to the M&S Bank Arena where we were going to an event. The hotel was great. Staff were very polite, accommodating and knowledgeable. The breakfast was brilliant with a great selection. The rooms were very clean and tidy. The mix of firm and soft pillows were excellent. Would recommend this hotel and if we are back in Liverpool we would most certainly stay again. Chris Klein, Guest Services / Front Office at Pullman Liverpool, responded to this review Dear X3344pjhThank you for your positive feedback regarding your recent stay at Pullman Liverpool. We are delighted to hear that you appreciated our prime location near the M&S Bank Arena and that our team provided you with polite and accommodating service. It is also wonderful to know that you enjoyed our breakfast selection and found your room to be clean and comfortable. Your recommendation means a lot to us, and we look forward to welcoming you back on your next visit to Liverpool.Kind RegardsChris KleinGuest Experience Manager

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