Aubrey Park

Recent Reviews: 1247

• User: Ruth M

  Trip type: Business

  Appalling accommodation

  This hotel was a huge let‑down. The place was dirty from the moment I walked in: badly stained corridor carpets, peeling paint, and a confusing layout that felt like a maze. The lift was out of action, adding to the frustration.I paid over £200 for two nights while working at Herts County Show, and the quality was shockingly poor. Staff were pleasant enough, but the service and room standards were… Read moreThis hotel was a huge let‑down. The place was dirty from the moment I walked in: badly stained corridor carpets, peeling paint, and a confusing layout that felt like a maze. The lift was out of action, adding to the frustration.I paid over £200 for two nights… Read more

• User: Glyn H

  Trip type: Couples

  Not the best experience

  Where do I start? The positives The reception, restaurant, bar area are beautiful and give a fantastic first impression. The staff so polite, welcoming, happy and helpful. Sadly that’s where it ends. The negativesThe rooms are what can only be described as run down, dated, falling to bits and in need of a massive renovation. The bathrooms are tiny and like a sauna! I’m assuming on our second morni… Read moreWhere do I start? The positives The reception, restaurant, bar area are beautiful and give a fantastic first impression. The staff so polite, welcoming, happy and helpful. Sadly that’s where it ends. The negativesThe rooms are what can only be described as run… Read more

• User: Jane L

  Trip type: Couples

  Not good

  We had read that Aubrey Park Hotel was 4star, no way though now I see it says 3star.Reception was not easy or welcoming and then we had a 5 minute walk to our room with a lift plus stairs carrying suit cases. We asked to book the restaurant but were told it was fully booked but we could get some food in the bar.There were 2 coaches of people staying there plus other groups, but the food was not ed… Read moreWe had read that Aubrey Park Hotel was 4star, no way though now I see it says 3star.Reception was not easy or welcoming and then we had a 5 minute walk to our room with a lift plus stairs carrying suit cases. We asked to book the restaurant but were told it wa… Read more

• User: Gary B

  Trip type: Business

  Tired and shabby

  A really sad state of affairs at this property. Rooms are OK, but other than a tea service the hotel doesn’t even provide water. I paid £13.90 for two large Harrogate sparking water bottles! Staff do their best, but the entire place needs an update. I used the gym, nice equipment but the room was poorly maintained and clearly hadn’t been cleaned in some time. Really shabby Customer Service Team… Read moreA really sad state of affairs at this property. Rooms are OK, but other than a tea service the hotel doesn’t even provide water. I paid £13.90 for two large Harrogate sparking water bottles! Staff do their best, but the entire place needs an update. I used the… Read more

• User: Corey H

  Trip type: Family

  **★★☆☆☆ — A Masterclass in Managed Expectations**

  **★★☆☆☆ — A Masterclass in Managed Expectations**I want to start by saying that Aubrey Park Hotel is, technically, a building with rooms in it. And for that, I applaud them.Marketed as a four-star experience, I arrived with reasonable expectations and left having fundamentally reassessed what the word "star" means. The room was spacious, I'll give them that — plenty of space to fully take in the d… Read more**★★☆☆☆ — A Masterclass in Managed Expectations**I want to start by saying that Aubrey Park Hotel is, technically, a building with rooms in it. And for that, I applaud them.Marketed as a four-star experience, I arrived with reasonable expectations and left hav… Read more