Aubrey Park

Recent Reviews: 1247

• User:Ruth M

  Trip type: Business

  Appalling accommodation

  27 May 2026

  This hotel was a huge let‑down. The place was dirty from the moment I walked in: badly stained corridor carpets, peeling paint, and a confusing layout that felt like a maze. The lift was out of action, adding to the frustration.I paid over £200 for two nights while working at Herts County Show, and the quality was shockingly poor. Staff were pleasant enough, but the service and room standards were unacceptable.I wouldn’t return, and I wouldn’t trust the environment for my dogs either. I was genuinely relieved to get home to somewhere clean.--- Customer Service Team, Other at Aubrey Park Hotel, responded to this review Many thanks for your message we appreciated taking the time to give us feedback. Apologies you felt the need to go online with negative feedback.We are in the process of refurbishing our public areas & bedrooms, but I'm sure you will appreciate that this will take time but hopefully make all the difference.The lift is working and has not been Out of Order since January this year, it was working all that weekend.Pleased that the staff were pleasant and if you do change your mind and decide to return next year then please do call us first to make a reservation and we can allocate you of our recently refurbished rooms.

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• User:Glyn H

  Trip type: Couples

  Not the best experience

  26 May 2026

  Where do I start? The positives The reception, restaurant, bar area are beautiful and give a fantastic first impression. The staff so polite, welcoming, happy and helpful. Sadly that’s where it ends. The negativesThe rooms are what can only be described as run down, dated, falling to bits and in need of a massive renovation. The bathrooms are tiny and like a sauna! I’m assuming on our second morning due to the increased amount of guests is why the shower pressure turned into a dribble! We had an issue in our first room when we woke up in the morning and we can’t fault the staff for sorting it and putting us in another room which was an equivalent to what we had paid for, but was bigger (work that one out)! The bathroom was still tiny. The breakfast Continental, tea, coffee, toast, pancakes, cereals, juice no problem whatsoever. Cooked breakfast, well I get the hotel was quiet which meant doing a self serve breakfast would be wasteful. They still could have made it fresh though. The bacon looked like it saw a grill an hour previously and the same with the hash browns. The poached egg was perfect and the sausages were lovely. I hate leaving negative reviews and rarely do I do it as our hospitality industry struggles as it is. The hotel location is ideal for getting to Harpenden or St Albans for a train into London. Spot on for Luton airport and it was ideal for us visiting our daughter and her partner. I really hope that the gentleman we saw in suits talking to contractors are looking at having a massive renovation done because it really would earn its AA 4 stars if the rooms were brought into the 21st century in comparison with other hotels. Customer Service Team, Other at Aubrey Park Hotel, responded to this review Many thanks for your feedback and firstly apologies that you felt the need to write a negative review. Pleased that the ground floor gave a good first impression, this area has been recently refurbished, so its good to know our efforts have been noticed. We are happy that the staff were helpful in assisting you with your stay and that they were both polite and welcoming. We are continuing the refurbishment to include our bedrooms, and I'm sure you can appreciate this will take some time but hopefully make all the difference. We will certainly pass on your comments regarding the quality of the breakfast to our Chef, this is not our normal standard and food is cooked to order.We hope you do visit us again in the not too distant future and hopefully see the difference.

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• User:Jane L

  Trip type: Couples

  Not good

  26 May 2026

  We had read that Aubrey Park Hotel was 4star, no way though now I see it says 3star.Reception was not easy or welcoming and then we had a 5 minute walk to our room with a lift plus stairs carrying suit cases. We asked to book the restaurant but were told it was fully booked but we could get some food in the bar.There were 2 coaches of people staying there plus other groups, but the food was not edible the chips were well over cooked and the fish was frozen.Breakfast was in the restaurant but there were no tables set, you had to help yourself to cutlery and the food was a buffet with only white bread and a flask of coffee which required much pumping to get a cupful. There was a choice of cooked breakfast but it was lukewarm.The room was very smalland needed a thorough clean but the beds were comfortable.Unfortunately we will not be returning to this hotel. Customer Service Team, Other at Aubrey Park Hotel, responded to this review Many thanks for your feedback, and apologies you felt the hotel was not at the standard you were expecting.We will certainly pass on your comments to the relevant Head of Departments to assist us in improving areas that we have fell short.Again thanks for feeding back, as without this, it can be difficult to know where we are getting things right but also wrong.

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• User:Gary B

  Trip type: Business

  Tired and shabby

  19 May 2026

  A really sad state of affairs at this property. Rooms are OK, but other than a tea service the hotel doesn’t even provide water. I paid £13.90 for two large Harrogate sparking water bottles! Staff do their best, but the entire place needs an update. I used the gym, nice equipment but the room was poorly maintained and clearly hadn’t been cleaned in some time. Really shabby Customer Service Team, Other at Aubrey Park Hotel, responded to this review Many thanks for taking the time to give us feedback.FYI we have started to refurbish our rooms and public areas, but as I'm sure you will appreciated this will make all the difference but take some time to complete.The Gym is cleaned daily and we apologies you felt it looked like it hadn't, possibly you used it before it had been cleaned on that day.We provide water in our Executive rooms only as part of the upgrade cost, however, we do have water available for all guests in our reception via a water dispenser.

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• User:Corey H

  Trip type: Family

  **★★☆☆☆ — A Masterclass in Managed Expectations**

  25 Apr 2026

  **★★☆☆☆ — A Masterclass in Managed Expectations**I want to start by saying that Aubrey Park Hotel is, technically, a building with rooms in it. And for that, I applaud them.Marketed as a four-star experience, I arrived with reasonable expectations and left having fundamentally reassessed what the word "star" means. The room was spacious, I'll give them that — plenty of space to fully take in the décor, which can only be described as "early 2000s Premier Inn that gave up." But the more time I spent in the room, the more I began to suspect that the various fixtures and fittings had developed their own little society. A community, if you will. United by neglect.The carpet stains appeared to be the elders of the group — wise, weathered, and clearly there since the Blair administration. They'd seen things. They didn't talk much anymore. Just existed, silently, beneath the furniture, occasionally catching the light in a way that made you deeply uncomfortable.The scuff marks on the wall, however, were far more talkative. Scattered at various heights like a timeline of every frustrated guest who'd ever dragged a suitcase through this room, they seemed to be in constant conversation with the peeling skirting board below them. "You think you've had it bad?" the skirting board would say, curling further away from the wall. "I've been trying to leave since 2019. At least you're still attached to something."In the corner, presiding over the entire room like a decrepit monarch, stood the fan. Not a sleek, modern fan. Not even a passable fan. An ancient, yellowing, freestanding fan that looked like it had been retired from a GP waiting room sometime during the second term of the Blair government and had been gently declining ever since. It rattled when it spun. It wobbled when it rattled. It was, without question, the most confident thing in the room — because it knew that no matter how bad it looked, it was still the only thing keeping you from melting. "I am irreplaceable," it hummed, wobbling slightly. "They will never get rid of me." Tragically, it was right.The curtains watched all of this from across the room, saying nothing, because they were held together with staples and had long since lost the will. Not sewn. Not repaired. Stapled. Like a Year 7 art project that had been graded and returned and somehow ended up on a window in a four-star hotel. The staples caught the morning light with a kind of grim pride. "We're still here," they seemed to say. "We're still here."Tucked away in a little alcove, presumably to hide the shame, lived the tea station. A kettle, a tray, and two cups. It sounds fine. It was not fine. The cups, you see, had fused to the tray beneath them. Not slightly stuck. Not a gentle resistance. Immovably, permanently, spiritually bonded to that tray by what I can only assume was years of accumulated spillage that had slowly fossilised into a kind of cup-based cement. I pulled. I wiggled. I tried a different angle. The cups did not move. The cups will never move. The cups have made their peace with the tray and they are together now, forever, in that little alcove, and nothing will ever separate them. I made my tea by tilting the entire tray at a precarious angle and pouring water in sideways like some kind of budget barista. Four stars.The bedside table, meanwhile, had clearly been in a relationship with the wall for years, but things had gone sour. There was a gap between them — awkward, unresolved, full of dust — the kind of gap that develops when two pieces of furniture simply stop trying. On top of the table sat the Welcome Guide, which I read with great interest and chose not to believe.The café-style bistro table in the corner — a chrome and wood number that belonged on a Parisian street in 2003 — had clearly arrived at some point and never left, like a gap year student who overstayed their welcome. It had no business being in a hotel room. It knew it had no business being in a hotel room. And yet there it sat, unbothered, holding a phone and some snacks, completely at peace with its own absurdity.And finally, the armchair. Worn flat, the fabric exhausted, sitting in the corner with the quiet dignity of something that had once been nice and was now just getting on with it. If the room had a spokesperson, it was the armchair. It had seen the curtains get stapled. It had watched the fan arrive. It had witnessed the cups bond permanently to their tray. It had watched the skirting board slowly secede from the wall. It said nothing. It just sat there, slightly lopsided, next to the Welcome Guide that promised a four-star experience.I did not sleep well. The mattress appeared to have been stuffed with the broken dreams of previous guests, and the bedding had marks on it that I chose not to investigate further for the sake of my own mental health.Breakfast the next morning was a genuine highlight, and not in a good way. Gone is any notion of a self-service buffet or a proper menu. Instead, a member of staff approaches you with what can only be described as a Word document — freshly printed, then ripped by hand along no particular straight line — on which you tick your choices from a selection so limited it makes a Wetherspoons breakfast look Michelin-starred.What arrived was one sausage. Singular. One lonely Cumberland sausage, marooned on a plate the size of a small country, accompanied by scrambled eggs served at a refreshing room temperature — or possibly slightly below — alongside one rasher of bacon, and two hash browns. The eggs were cold. Not "could be warmer" cold. Genuinely, concerningly, been-sitting-on-a-counter-since-dawn cold. And the sausage had achieved a structural integrity that I can only describe as geological. I applied a fork. The fork lost. I am genuinely concerned about my teeth and will be forwarding any dental bills accordingly.The only saving grace of the entire breakfast — arguably the entire stay — were the two hash browns, which arrived hot, crispy, and completely unbothered by the chaos surrounding them. They were outstanding. They deserved better than to be on the same plate as that sausage. I hope they know they were appreciated.The grounds are lovely. The location is great. Whoever is responsible for the actual maintenance of this hotel needs a strongly worded letter, a staple remover, a chisel for those cups, and an urgent conversation with their kitchen about what temperature food is supposed to be served at.Two stars. One for the location. One for the hash browns. Customer Service Team, Other at Aubrey Park Hotel, responded to this review Thank you for your detailed and candid feedback following your stay at Aubrey Park Hotel. While we’re pleased you enjoyed our location, the grounds and the hash browns, we’re very sorry that many aspects of your room and breakfast fell below expectations.Your comments have been shared with our management team, and we’re addressing these issues as a priority. This is not the standard we aim to provide, and we appreciate you bringing it to our attention, however, letting us know at the time would have been helpful and we could have helped you with a room move and to try and turn the situation round.Please also note that we are in the process of refurbishing some of our rooms and public areas, and as I'm sure you can appreciate this will take time but hopefully make all the difference. We hope you might consider giving us another opportunity in the future.

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