Axiom Park Hotel

Recent Reviews: 436

• User:Mark S

  Trip type: Friends getaway

  Don’t listen to the negative reviews!

  03 Jun 2026

  I stayed at the Axiom Park Hotel last weekend while attending the Mighty Hoopla festival after being let down by Booking.com.We booked the hotel very last minute without doing much research into the area or reading many reviews beforehand. After booking, I started looking through the reviews and was honestly a little worried. The reception area looked lovely in the photos and the hotel is advertised as a 4-star property, but some reviews described it as the “worst hotel ever,” which had me dreading the weekend before I’d even arrived.Thankfully, when we got there, we were pleasantly surprised. The hotel definitely has a few issues, which I’ll come to shortly, but it certainly isn’t the disaster some reviews make it out to be.We stayed in Room 306 on the third floor. The room was very spacious, and the bathroom was huge, with both a bath and a separate shower. We also had a window and a small kitchen area complete with utensils, which was a nice bonus.The main downside was the air conditioning. It made noise but didn’t seem to cool the room at all. Fortunately, I had brought a fan with me after reading previous reviews mentioning this issue. I also spoke to another guest in the lift who said the air conditioning in his room wasn’t working either.The room décor wasn’t really to my taste. The dark green walls made the room feel quite dark, and I think lighter colours such as white or warm neutral tones would make a big difference.Our friends were staying on the first floor in a room beginning with “G”, and their room was noticeably nicer. Their air conditioning worked perfectly, they had a sofa, and the walls were painted white, making the room feel much brighter and more modern.The location was good, with plenty of buses, shops and pubs just outside on the main road.The reception area is lovely and includes a bar, although it seemed to have very little stock, which felt a bit odd. Thankfully, there are plenty of local shops nearby. The receptionist we dealt with was friendly and helpful enough throughout our stay.Overall, while the hotel has some shortcomings, particularly with the air conditioning, it was far better than many of the reviews had led me to expect. I would stay here again for a short London trip or festival weekend.

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• User:Juri C

  Trip type: Couples

  No transparency and unprofessional

  15 May 2026

  PoWe booked one room for 2 nights through another booking app. We were travelling by motorcycle, a high-value model, so we required secure parking. In the hotel description, it was stated that a garage and private parking were available, and in the Q&A section the hotel confirmed to another guest that they had a guarded underground garage. We also submitted a special request (in the specific section) to reserve a parking space at the time of booking and payment. The app indicated that the hotel would see the request, but it could not respond directly. We did not receive any calls, emails, or any form of communication.Upon arrival, we were told by reception that there was no private parking or garage for our motorcycle and that we had to park on the street behind the hotel. We specifically asked whether any private or third-party parking was available, stating that there was no problem for us to pay for a full car space for the motorcycle. The answer was again negative.As a result, we were forced to book an alternative accommodation in another hotel at short notice, losing the money already paid to Axiom Hotel.Only after we had checked in, cancelled the stay, and returned the room card, the receptionist mentioned that a car park might actually be available and needed 5 minutes to make a phone call to confirm this (he looked quite worried and doubtful). By that point, the decision had already been made and the situation could no longer be changed. We had also just completed an 8-hour journey, we were very tired and had no time to waste.We cannot review the rooms, as we did not stay. However, we are very disappointed with the lack of transparency, the lack of effort to find a solution and the misleading information provided regarding a key advertised facility. Very unprofessional and careless.P.S.: Before booking, we carefully reviewed the hotel listing on the booking platform. At no point were there any notices indicating that the private parking or garage were unavailable or not suitable for motorcycles. Everything clearly indicated that parking and garage facilities were available and bookable. We also sent an email using our private email account, asking for clarification about parking, but we received no reply.Given the discrepancy between the advertised information and the actual situation on arrival, we believe this experience does not reflect an acceptable standard of service and should be properly reviewed by the booking platform.

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• User:Nelson132

  Trip type: Business

  WORST HOTEL I HAVE STAYED IN

  20 Apr 2026

  This was honestly one of the worst hotel stays I’ve experienced. From the moment I entered the room, it was clear that cleanliness and maintenance were not being taken seriously. The walls were visibly dirty, with streaks and stains running down them, which immediately gave a very unpleasant impression. The bedside tables were in poor condition—damaged, worn, and clearly overdue for replacement.The overall state of the room felt neglected and tired, as though it hadn’t been properly maintained in a long time. Basic standards you would expect from any hotel were simply not met. I ended up requesting a room change, hoping for an improvement. While the second room was marginally better, it still fell far short of an acceptable standard and did not resolve the overall disappointment.This experience significantly impacted my stay, making it difficult to relax or feel comfortable. Unfortunately, based on this visit, I would not consider staying here again and would not recommend it to others unless substantial improvements are made.

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• User:Chloe L

  Trip type: Family

  Overall lovely stay!

  18 Apr 2026

  Overall really lovely stay at this hotel, arrived a little earlier than expected, called ahead to see if we were able to use parking facilities prior to check in and we were able to do so, when we arrived she was so very friendly, couldn’t do more to help us! Whilst sorting paying for parking she was asking our reason for the stay and continued to make friendly conversation giving us some information about our plans. We went to our room and although yes the rooms are somewhat basic, you have everything you need and more! Although our kitchen space wasn’t fully utilised due to us only staying a night having the option there is such a clever thought! Bathroom was stunning, showers were had and no complaints from us, it was clean, modern and fit for purpose. Flush on the toilet seemed very weak but holding the flush for a few seconds helps! Beds were really comfy. Only noises heard during the night were sirens, aircraft and doors all of which are of course unavoidable and didn’t hinder our sleep just the evening before going to sleep. A few wear and tare marks and chips through the room, not 100% like the pictures for our room but similar enough to know we were at the same place. Excellent location, so handy to so many attractions! Ultimately, based on price, location and our experience this is definitely somewhere we would revisit if a need for coming back were came up. Thanks so much!

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• User:flamingointhepool

  Trip type: Business

  Axiom Park: Where Cleanliness Goes to Die

  12 Mar 2026

  We booked a week at Axiom Park Hotel while attending an event nearby. It’s advertised as a budget hotel — fair enough — but “budget” shouldn’t mean “biohazard with walls”.The reception area is the only part of the hotel that appears to have seen a cleaning cloth since the early 2000s. The moment you step beyond that small safe zone, the illusion collapses. The corridors have white walls that are scuffed to oblivion, doors with paint completely flaked off exposing bare wood, and scratches up the walls like someone dragged furniture through them repeatedly.Then we reached our ground floor room.It was dark, dingy and extremely basic — which we could have lived with. What we could not live with was what we found in the bathroom back area: literal human excrement on the wall. Not a stain. Not something questionable. Actual Excreta up the wall.At that point the answer was a very firm no.We went straight back to reception and explained the situation, expecting the fairly obvious response: a free room change, maybe even an apology for the fact that the bathroom resembled a crime scene. Instead, we were told the only other available rooms cost extra. Yes — apparently upgrading away from a bathroom with human waste on the wall requires an additional £30.Reluctantly, after a ten minute moan to no avail, we paid it.The “upgraded” room was only marginally better. The walls were painted a dark colour but looked like they’d been done during a rainstorm — drips and streaks everywhere, marks all the way up the walls, and clearly not repainted in years. Dust was sitting on surfaces like it had settled there permanently.The overall level of cleanliness was so questionable that we found ourselves checking the sheets before sleeping and feeling itchy the entire night. It’s the kind of place where you half expect to wake up covered in bites. And whatever you do, don’t look under the pillowcases. Curiosity got the better of us and what we found were yellow, stained pillows that looked older than the building itself.And then there’s the fire alarm.During our stay it went off randomly at various delightful times such as 7am and 11pm, blasting through the building with absolutely no explanation from staff. After reading other reviews, it appears this is just… a normal feature of the hotel.Finally, be aware the hotel sits directly on a busy main road. The traffic noise is constant, so if the fire alarms don’t wake you up, the speeding cars certainly will.In summary: the reception area is lovely. Unfortunately, that’s where the good news ends.

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