Best Western Greater London Hotel

Recent Reviews: 368

• User:Юлия М

  Trip type: Solo travel

  I would definitely recommend this hotel.

  01 Jun 2026

  I had a very pleasant stay at this hotel. The location is excellent, being very close to Ilford train station and right next to a bus stop, making travel easy and convenient. The transport links are fantastic, allowing quick access to nearby attractions and central London.The hotel was clean, comfortable, and well-maintained. The staff were friendly and always happy to help. Overall, it offered great value for money, and I would happily stay here again. I highly recommend it to anyone looking for a convenient and comfortable place to stay. Hotel Manager, General Manager at Best Western Greater London Hotel, responded to this review Dear Guest,Thank you for taking the time to share such a detailed and positive review.We are delighted to hear that you enjoyed your stay and found our location convenient, our rooms comfortable, and our team friendly and helpful. It is also great to know that you felt you received good value for money and would recommend our hotel.Your kind feedback is greatly appreciated and will be shared with the team as motivation to continue maintaining our standards.We look forward to welcoming you back again in the future.Kind regards,Hotel Management

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• User:299verdes

  Trip type: Couples

  Excellent

  30 Mar 2026

  We had a wonderful stay and truly appreciated the excellent service throughout. The rooms were always spotless, with fresh linen changed every day, including clean towels daily as well. The bar service was very convenient, and the breakfast selection was rich and varied.What made the experience even more special was the staff: always kind, professional, and attentive, making us feel genuinely cared for and pampered. Every single day, as soon as I arrived, they would bring me my vegan sausage without even having to ask — such a thoughtful and lovely gesture that made me feel truly welcomed.If I return to London, I would definitely stay here again. Hotel Manager, General Manager at Best Western Greater London Hotel, responded to this review Dear 299verdes,Thank you very much for taking the time to share your wonderful feedback following your recent stay with us.We are truly delighted to hear that you enjoyed the cleanliness of the rooms, our breakfast selection, and the convenience of the bar service. It is especially rewarding to know that our team made such a positive impression on your experience.Your kind words regarding our staff mean a great deal to us. We take pride in delivering attentive and personalised service, and it is pleasing to hear that the team’s effort—particularly remembering your vegan preference—made you feel genuinely welcomed and cared for.We sincerely appreciate your recommendation and look forward to welcoming you back on your next visit to London.Kind regards,Hotel ManagerBest Western Greater London Hotel

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• User:mohammad i

  Trip type: Solo travel

  Wonderful

  14 Feb 2026

  Coffee is excellent 👍 here, love the environment.. really nice n comfy, clean place to visit 10/10 Hotel Manager, General Manager at Best Western Greater London Hotel, responded to this review Dear R7680JGmohammadi,Thank you very much for your wonderful review following your visit on 14 February 2026.We are delighted to hear that you enjoyed the coffee and found the environment comfortable and welcoming. Maintaining a clean, relaxed and pleasant atmosphere for our guests is something we take great pride in, so your 10/10 rating is truly appreciated by the entire team.We look forward to welcoming you back again soon for another excellent coffee experience.Kind regards,Stephan PlitosHotel Manager

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• User:James S

  Trip type: Solo travel

  Great service from Yana, Triveni, and Natalia

  19 Jan 2026

  Great experience. I received a warm welcome from Yana and Triveni. The breakfast service was also excellent Natalia served fresh hot food and beautiful drinks. A very pleasant stay overall. Hotel Manager, General Manager at Best Western Greater London Hotel, responded to this review Dear jamessQ6408RD,Thank you very much for taking the time to share your feedback following your recent stay with us.We are delighted to hear that Yana, Triveni, and Natalia provided you with a warm welcome and excellent service. It is especially rewarding to know that our breakfast team contributed to a pleasant start to your day with fresh, hot food and carefully prepared drinks.Your kind words about the overall experience, service, and attention from our team are greatly appreciated. Recognition like this motivates our staff to continue delivering the highest standards of hospitality.It was a pleasure having you stay with us, and we look forward to welcoming you back to the Best Western Greater London Hotel in the future for another enjoyable and comfortable visit.Kind regards,Hotel ManagementBest Western Greater London Hotel, Ilford

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• User:osmaanimohamed1

  Trip type: Family

  We need justice for Best Western Ilford staff they treated us like trash and inhumane

  30 Nov 2025

  Hello the best western hotel management team, I'm writing this email to let you know what happened while me, my wife and my daughters were staying at one of your hotel branches in Best Western Ilford from November 20 to November 26, 2025. My oldest daughter is two years and eleven months old, and my younger daughter is eight months old.We were booked under the London Borough of Waltham Forest, and at 5:30 p.m. on November 26, 2025, we saw four staff members enter our room without permission and begin talking to our staff without permission. When we tried to contact the London Borough of Waltham Forest, they told us to stay inside the hotel because there was a mistake in our reservation, which they would correct as soon as possible, but the hotel staff ignored us and treated us disrespectfully. My daughter has been sobbing since eleven o'clock and there is nothing to offer her, so I begged my baby formula to take me back, but they refused.The staff members refused to give me formula milk for my 8-month-old child until we called the police and explained the reason. We need an investigation to justify their mistreatment of us because they are such horrible individuals who should be punished. Hotel Manager, General Manager at Best Western Greater London Hotel, responded to this review Thank you for taking the time to share your concerns. We are genuinely sorry to read that you feel disappointed with your recent experience, and we fully understand how distressing the situation must have felt for you and your family.We would like to assure you that we have carefully reviewed the events surrounding your stay, including all records relating to your reservation with the London Borough of Waltham Forest. According to the information provided to us by the local authority, your booking was formally cancelled on 24 November. Despite this, and in recognition of your circumstances, our team allowed you to remain in the room well beyond the standard check-out time as a gesture of goodwill.When the room was required for a new family arriving under the same council contract, and after the authority confirmed they could no longer extend your stay, our staff followed the guidance provided to us. We understand you were in contact with the police directly, and at their request we provided you with a temporary waiting space in our lobby, along with access to essential facilities such as the microwave, kettle, hot water, and restrooms. Our intention throughout was to support you as much as operationally possible.We would also like to sincerely apologise if any of our staff’s actions were perceived as intrusive or disrespectful. This is never our intention, and we are addressing your comments internally as part of our commitment to professional hospitality standards.Your feedback has been formally recorded and shared with senior management for further review. While we are unable to discuss the details of council-managed bookings publicly, we remain available to the local authority should they require clarification from us.Once again, we truly regret that your stay did not meet your expectations. We wish you and your family all the very best moving forward.Kind regards,Hotel ManagementBest Western Greater London & Best Western Ilford

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