Chiswick Lodge

Recent Reviews: 102

• User:Maximilian K

  Trip type: Family

  Excellent price, great for tourists

  14 Dec 2025

  Got a triple bed for the family. London is very expensive, so we got it fora very good price. Its quite old but again, very comfortable for the price youre paying! Definitley worth it for small families. (Max 2 adults and 2 small children, or one older child)

• User:355kirstenm

  Trip type: Family

  Noisy, bad customer service

  01 Nov 2025

  Appalling customer service. We had booked 2 rooms and had to cancel the day after booking it (2 weeks prior to actual booking) and refused to refund. Reason for cancellation valid due to car accident injury. Called us on day of booking wanting to resell room. No way were they going to get double the money for rooms we'd paid for. Right next to tube station. Very noisy and bad reviews.

• User:Maureen B

  Trip type: Solo travel

  DO NOT STAY AT THIS LOCATION

  22 Jul 2024

  WARNING: DO NOT STAY AT THIS LOCATION. THIS IS THE WORST HOTEL EXPERIENCE I HAVE EVER HAD.I booked 16 days at this "hotel" through Zen Hotels from 6/19-7/6/24 but could only hang on 5 days. I was torn as I had paid it all up front and was reluctant to spend more money but in the end I had to exit this filthy dump. FYI: I subsequently stayed at the Chiswick Best Western hotel a few minutes away from this one. and the reception staff told me that 5 other parties had booked there coming from Chiswick Lodge. Besides being a fall risk and a public health violation, it is extremely unsafe as the front door was frequently open. Here's the report that I sent to Zen Hotels and to the Chiswick Lodge hotel management. Be warned, fellow travelers. This place is a public health hazard and a massive fall risk. It should be shut down immediately, and I will continue to advocate for a health inspection to take place. I wasn’t comfortable confronting anyone at the hotel about this horrible experience. I was asked by Zen Hotels about photos and evidence; however, I didn’t take photos or videos. I’m not really versed in that and was too traumatized to really think about gathering evidence. I was alone in a foreign country and felt very vulnerable. I am also a senior citizen and woman and felt totally taken advantage of and scared. Here's my report of my stay at this dump:I write to let you know that I exited Chiswick Lodge Hotel today on June 25, 2024, around 11am. I had planned to stay through July 6 but given the filthy, dangerous, and sub-par conditions, I decided to leave and find an actual hotel. Here is feedback that lays out some of the reasons I left:1. The room is filthy everywhere: the bed frame, the drawers, the floor, the bathroom floor, the kettle which was filled with dirt and rust.2. The light in the bedroom glows yellow making it impossible to read or see clearly at night.3. The furniture and fixtures are old and in decay. The wallpaper is crumbling off the wall.4. There is a nail poking out of the bed headboard.5. There is no desk, no where to write, no where to sit, no where to put a computer.6. The soap provided was not soap but some sort of body wash.7. I was placed on the 4th floor which is not suitable for anyone. The staircase is narrow and steep and is a clear fall hazard. 8. The bathroom sink barely had water coming out of it—slowly and very hard to wash hands appropriately.9. The bathroom is so small it was hard to move around without bumping into the walls, the tile—almost impossible to move.10. There is no air conditioning, and the room is stifling needing me to leave the window open and hear trains until 2am.11. I read no warning or messaging about this hotel having no receptionist and having to navigate stairs. There is no way that this hotel would be OK for most people if they knew about the stair issue and the lack of seating and reception. I saw a manager on the way out who asked me why I didn’t complain and that they would have put me on the 2nd floor. I asked why would they place anyone paying money in a room that is so dangerous and filthy? Why did you think it was OK to place anyone on the 4th floor closet? This is the worst experience I have every had in a hotel. I became sick with a chest cold, primarily because I could not rest or sleep and got run down. Your approach to tourism and hoteling is disgraceful and shameful.

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• User:craigrG3944FM

  Trip type: Business

  warning

  12 Jun 2024

  Please don't stay at this Hotel its a real dirty bad run hotel how its aloud to trade is a joke i have reported it to relervent people with pictures and videos beds held up by books dirty cups beding toilet was dirty sheets had blood on them carpets not cleaned curtiens dirty warning this hotel needs closing down in my eyes ITS NOTHING LIKE THE PICTURES THEY ARE PUTTING UP TRUST ME AGAIN HOW IS THIS ALLOWED TO TRADE WHO OVER SEES THESE PLACE AS THEY ARE NOT DOING THERE JOBS AS OF MANY REVIEWS ITS GOT SAYING ITS A DIRTY HOLE

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• User:Unkown J

  Trip type: Business

  Scum den worse hotel ever

  09 Jun 2024

  I wouldn’t let a dog stay here absolutely filthy tubes noise constantly thin wall needs a good Hoover and antibacterial wipe down everywhere mould fag burns in windows smelt disgusting shower was filthy no toilet rolls bed held up by books kettle was dirty cups had been used and unwashed would not advise anyone staying here at all I don’t even have a rating it was that bad dust absolutely everywhere pillows I inwashed and dirty aswell plug socket didn’t work walls so thin you can here others and the one next to me was noisy worse hotel/lodge ever keep you money in pocket or book somewhere the pictures they have on there website and booking places are not at all what there rooms are like it’s a scum den 🤮🤮KEEP YOUR MONEY

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