citizenM Tower of London

Recent Reviews: 5276

• User: Renee B

  Trip type: Family

  Best Service Experience

  Staying at this hotel was utter bliss !!! Not only was the hotel beautifully curated, our room, stylish, funky, with breathtaking views and the most comfortable mattress, but the thing that made our stay so special was the service. From the minute we arrived it was like the team were looking to anticipate and understand who we were, why we were there and how they could make our stay memorable , ul… Read moreStaying at this hotel was utter bliss !!! Not only was the hotel beautifully curated, our room, stylish, funky, with breathtaking views and the most comfortable mattress, but the thing that made our stay so special was the service. From the minute we arrived i… Read more

• User: Trail34086136515

  Trip type: Family

  Ali and Tariq - Staff of the year!

  I would like to express my sincere appreciation for the exceptional staff at Tower Hill, particularly Ali and Tariq, who were absolutely amazing.Unfortunately, when we checked out, my mother accidentally left her medication in the room fridge. We did not realise until several hours later while we were at Heathrow Airport. This medication is essential for her health and wellbeing, and without it sh… Read moreI would like to express my sincere appreciation for the exceptional staff at Tower Hill, particularly Ali and Tariq, who were absolutely amazing.Unfortunately, when we checked out, my mother accidentally left her medication in the room fridge. We did not reali… Read more

• User: Jane H

  Trip type: Solo travel

  A shocking experience at The Citizen Hotel Tower Hill

  Friday June 5thI have been waiting to speak to a member of staff now for 50 minutes - still waiting My daughter, whoSuffers from the chronic condition Crohns Disease found herself desperately needing the toilet. She has a card but couldn’t access it quickly enough , She ran into Citizen M on Tower Hill and ran towards the toilets. She literally was desperate and in a state of distress She was phys… Read moreFriday June 5thI have been waiting to speak to a member of staff now for 50 minutes - still waiting My daughter, whoSuffers from the chronic condition Crohns Disease found herself desperately needing the toilet. She has a card but couldn’t access it quickly en… Read more

• User: Aprilmcarroll

  Trip type: Couples

  Full service hotel

  Located by Tower of London, directly by the Thames with the train directly below. Rooftop bar had amazing views of the city. There is also a bar and restaurant that served food and drink 24/7. The main lobby had plenty of seating and tables. There was never a time that we couldn’t sit and relax. There is also an outdoor patio that closed at 11. Breakfast is available for purchase as well and it’s… Read moreLocated by Tower of London, directly by the Thames with the train directly below. Rooftop bar had amazing views of the city. There is also a bar and restaurant that served food and drink 24/7. The main lobby had plenty of seating and tables. There was never a… Read more

• User: NickNYC79

  Trip type: Business

  Stay here as a solo traveler - nothing else

  Came for 3 nights on a work trip, probably a bit too long of a stay given how tiny these rooms are but it fit my needs. Stay here if you are not fussy and want a prime location. Do NOT stay here if you're a family or even couple (unless you're ok being in confined areas). Only real downside is some moron set the fire alarm off at 6 am with their hair dryer and work the whole hotel up who had to ev… Read moreCame for 3 nights on a work trip, probably a bit too long of a stay given how tiny these rooms are but it fit my needs. Stay here if you are not fussy and want a prime location. Do NOT stay here if you're a family or even couple (unless you're ok being in conf… Read more