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City Continental Kensington

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City Continental Kensington

locationEarls Court, London

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About City Continental KensingtonAbout City Continental Kensington

Location

This hotel is situated in the district of Kensington, just 2 minutes from Earls Court tube station. This location at the heart of London is superb for business travellers, looking to relax after a long hard day, and tourists, in search of a base from which to begin exploration of the metropolis, alike. Harrods, the Royal Albert Hall and scores of other fabulous tourist attractions are all within easy reach of the hotel.

Facility

The hotel was built in 1904. 60 double rooms are located on 6 storeys and can be reached by lift. English- and French-speaking staff at the reception desk in the lobby are happy to answer any questions. Amenities include a cloakroom, baggage storage service, safe and drinks machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. A number of shops, including a supermarket, are great for shopping or just browsing. Additional facilities include a TV room. A garage is available for parking. Other services include a 24-hour security service, room service and a laundry service. To assist guests with their business and communication needs, the business centre offers a fax machine.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Guests are sure to get a good night's sleep in the double bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. A trouser press is provided for guests' convenience. Other features include a direct dial telephone, a TV, a radio, an alarm clock and WiFi (no extra charge). A hairdryer and a telephone are provided in the bathrooms, which include a shower and a bathtub. Wheelchair-friendly rooms can be booked. The hotel has family rooms and 60 non-smoking rooms.

Sport

The sports and entertainment facilities at the hotel ensure that guests have plenty of activities to choose from during their stay. There are many ways to relax or stay active at the hotel, including a gym and a spa.

Meals

At the non-smoking restaurant, guests are waited on in a cosy atmosphere. A generous breakfast buffet guarantees a great start to the day.

Payment

The following credit cards are accepted at the hotel: American Express, VISA, Diners Club and MasterCard.

Amenities at City Continental Kensington Amenities at City Continental Kensington

  • Facilities

    • -

      Air conditioning

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      Bar(s)

    • -

      Cloakroom

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      Conference Room

    • -

      Foyer

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      Garage

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      Hotel Safe

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      Laundry Service

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      Lifts

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      Restaurant(s)

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      Restaurant(s) with non-smoking area

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      Room Service

    • -

      Shops

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      Small supermarket

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      TV Room

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

    • -

      Breakfast Buffet

  • Sport/Entertainment

    • -

      Gym

LocationLocation

Map preview

Around this property:

Public Transport

100 m

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

107

Very Good

426

Average

372

Poor

191

Terrible

221

Recent Reviews: 1317

  • User:Luke B

    Trip type: Friends getaway

    Do not stay here, cleanliness is appalling and rooms are an actual health concern

    rating20 Feb 2026

    The hotel was very unclean with mouldy curtains, hairs in the bed, stains on the floor and furniture with a strange smell in rooms.The staff didn't offer any help when asking to check out and also were arguing in front us when we first checked into the property.When we asked for a refund online, they ignored me and said it was my fault for not asking to see another room (despite booking 2) and never replied to any emails, I had to chargeback through my bank after 2 months of trying to resolve the situation with Booking.com, despite being in the hotel for 20 minutes and checking out. In some cases it is worth paying slightly more for a better hotel, I can't stress enough how much this is an example of that, if you want endless hours on the phone with whoever you booked this with or with the rude staff trying to get your money back, this is the place to stay. The only good thing about this hotel is the location, however there is plenty of alternatives which look much better for the price you pay.

  • User:renee r

    Trip type: Solo travel

    Awful

    rating06 Oct 2024

    Awful. Not worth it at all !!!! Mouldly shower, left over nails in the room , so dirty, so small you cant even open a suitcase here. The heating doesnt work. Better off in travelodge. Avoid. Feels like a prison cell rather than a nice hotel. Avoid avoid

  • User:Joaquin M

    Trip type: Family

    You won´t believe it!

    rating07 Jul 2024

    I booked a room at the City Continental Kensington London Hotel on September 2023 for a stay in July 2024. Way upfront!When I reached to the hotel last week, the reception staff told me that they were closed to public for the last 3 months. I didn´t get any communication before my arrival to the hotel and the money was reimbursed only when I was there. Heads up! If you are planning to stay at this hotel in the summer of 2024, be 100% sure they are open, because I needed to find a last-minute accommodation in London in the month of July for 4 people, paying an extra cost that I wasn´t counting on. My advice, look for another hotel and avoid a headache

  • User:suebanbury

    Trip type: Family

    Terrible

    rating20 Mar 2024

    We booked this hotel last August for April 2024 as I’m running the London marathon.I spoke to them about the fact we were there for this event and asked for early check in. All confirmed. Today I get an automated cancellation. No call, no explanation and when I called the hotel they were not at all polite, apologetic or helpful. Booked through booking.com but as I say when I called the hotel directly they could not care less. Poor show.

  • User:Kelly C

    Trip type: Couples

    Not the best

    rating13 Dec 2023

    The bed was comfy and the shower powerful. Location was great. Rooms need updating, the curtains were tatty, there was bobbling on the wall due to damp, not able to open the window. Shower in the bathroom had mould all round the bottom of it. Air con unit didn't look safe to use. Not much storage.

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