Comfort Inn Hyde Park

Recent Reviews: 780

• User: Clare K

  Trip type: Friends getaway

  **** AVOID AT ALL COSTS ****

  This was one of the worst hotel experiences we've had. The room had a strong, rancid smell that suggested it had suffered flood damage in the past. It was dirty, damp, and felt unhygienic. The condition of the room was so poor that we genuinely considered it a health hazard.When we raised our concerns, we were told that neither member of staff on duty was qualified to deal with our complaint. We r… Read moreThis was one of the worst hotel experiences we've had. The room had a strong, rancid smell that suggested it had suffered flood damage in the past. It was dirty, damp, and felt unhygienic. The condition of the room was so poor that we genuinely considered it a… Read more

• User: Jayne M

  Trip type: Family

  DONT book this hotel

  Well I am stunned at the poor customer service of this hotel, and I have not even checked in yet! I simply made a request to change the date of our stay by one day and its a flat NO! utterly shocked at the 'computer says no' of the reception team - next stop to find the leadership - but none listed anywhere so I have tracked down the owner - and will be writing to him to address this horrible serv… Read moreWell I am stunned at the poor customer service of this hotel, and I have not even checked in yet! I simply made a request to change the date of our stay by one day and its a flat NO! utterly shocked at the 'computer says no' of the reception team - next stop t… Read more

• User: Curiosity249890

  Trip type: Solo travel

  Damp rooms, dirty carpets, stay elsewhere

  This is one of the worst hotels that I have stayed at. My room was on the lower ground, the upper floors may be better. The carpet was filthy and heavily stained and there was chipped woodwork throughout. The worst part was the damp, peeling walls spreading up the outside wall. The mattress was lumpy and very soft, completely worn out. Trains from the underground pass every 5 mins and you can hear… Read moreThis is one of the worst hotels that I have stayed at. My room was on the lower ground, the upper floors may be better. The carpet was filthy and heavily stained and there was chipped woodwork throughout. The worst part was the damp, peeling walls spreading up… Read more

• User: JolieBeth23

  Trip type: Solo travel

  Basic - You Get What You Pay for but Fine for a Few Nights

  Honestly, this hotel was not as bad as some of the reviews here made it seem. I had three nights free with Choice points, and as I was on a very long trip through several countries, it made sense to save some money in London, where the exchange rate with the USD right now makes everything more expensive. Pros: Check in process was easy, and the front desk clerk was efficient and kind. Every staff… Read moreHonestly, this hotel was not as bad as some of the reviews here made it seem. I had three nights free with Choice points, and as I was on a very long trip through several countries, it made sense to save some money in London, where the exchange rate with the U… Read more

• User: Foodiemmmm

  Trip type: Business

  The not so Comfort Inn, featuring ant colonies & bed bugs

  If you’re after non-existent customer service who believe that asking them to “apply common sense” is somehow abusive after requesting a room change due to a failed window unit, unclean room and a resident ant colony, with other rooms (according to a couple checking out an hour after checking in) infested with bed bugs, then this is the dive for you! Quite possibly one of the most disgusting hotel… Read moreIf you’re after non-existent customer service who believe that asking them to “apply common sense” is somehow abusive after requesting a room change due to a failed window unit, unclean room and a resident ant colony, with other rooms (according to a couple ch… Read more