Courtyard by Marriott London City Airport

Recent Reviews: 391

• User: deborah g

  Trip type: Solo travel

  An excellent hotel.

  This is an excellent hotel with a calm atmosphere and also a welcoming bar and restaurant when required. Both the management and staff go above and beyond for my comfort each time I stay here. In particular, Anees at the front desk is so professional and helpful. He always has an exemplary customer-focused attitude. This makes the whole experience an absolute pleasure. Only five minutes walk from… Read moreThis is an excellent hotel with a calm atmosphere and also a welcoming bar and restaurant when required. Both the management and staff go above and beyond for my comfort each time I stay here. In particular, Anees at the front desk is so professional and helpf… Read more

• User: Paul A

  Trip type: Family

  Avoid if you can - Hotel cancellled booking last minute without notice and lied

  Booked 4 days accomodation well in advance and then received an email note 3 days prior to the arrival from the hotel saying it's cancelled my booking, citing the fact that they tried to take the balance from my card and it was declined. Which is a load of balony as my bank (which I work for) has said there wasn't any representation of my card. Looks like I've been bumped. Phoned the hotel and spo… Read moreBooked 4 days accomodation well in advance and then received an email note 3 days prior to the arrival from the hotel saying it's cancelled my booking, citing the fact that they tried to take the balance from my card and it was declined. Which is a load of bal… Read more

• User: John J

  Trip type: Couples

  Excellent hospitality and rooms

  Excellent service from the time we checked in, room service, dinner and breakfast. Bar service was awesome and they serve Starbucks coffee. Could not fault the Courtyard by Marriot Nikhilesh Gopaul, Guest Services / Front Office at Courtyard by Marriott London City Airport, responded to this review Dear John,Thank you for taking the time to share such a fantastic review.I’m delighted to hear… Read moreExcellent service from the time we checked in, room service, dinner and breakfast. Bar service was awesome and they serve Starbucks coffee. Could not fault the Courtyard by Marriot Nikhilesh Gopaul, Guest Services / Front Office at Courtyard by Marriott Lon… Read more

• User: Mary73Surrey

  Trip type: Friends getaway

  Fantastic city hotel!

  Really, really lovely hotel. The staff is outstanding, especially Oscar, Jhasmine and Lisa. Rooms (two king rooms) were spacious, clean and comfortable. Lovely big bathroom and roomy shower. We had a club sandwich in the bar and breakfast on both days. Both were very good, with excellent choices (you can ask for different eggs to be cooked, as they only put Scrambled out). It was my friends’ 60th… Read moreReally, really lovely hotel. The staff is outstanding, especially Oscar, Jhasmine and Lisa. Rooms (two king rooms) were spacious, clean and comfortable. Lovely big bathroom and roomy shower. We had a club sandwich in the bar and breakfast on both days. Both we… Read more

• User: harry1000000

  Trip type: Solo travel

  Great hotel great staff

  If you want examples of how good this hotel is here's how. Anything not working or to your satisfaction it gets sorted and I mean quick, my shower didnt seem to be working properly by the time I got from reception to the fourth floor the handy man was waiting at my door. Nothing seems to be too much trouble for the staff and not once did I see anybody without a smile on their face. From check in t… Read moreIf you want examples of how good this hotel is here's how. Anything not working or to your satisfaction it gets sorted and I mean quick, my shower didnt seem to be working properly by the time I got from reception to the fourth floor the handy man was waiting… Read more