Dorsett Shepherds Bush

Recent Reviews: 2842

• User: Julia B

  Trip type: Solo travel

  Impossible to contact and disgusting smell

  I booked a room via booking.com for 1-4 June. The room was cancelled at 10am 2/6 without contact as I had planned to check in that morning. I immediately called the number provided who advised me that the room booking was still visible but could not be reinstated unless I emailed in. I immediately emailed the email address provided and info Shepherd’s Bush email listed on your website. I received… Read moreI booked a room via booking.com for 1-4 June. The room was cancelled at 10am 2/6 without contact as I had planned to check in that morning. I immediately called the number provided who advised me that the room booking was still visible but could not be reinsta… Read more

• User: chiddick

  Trip type: Couples

  Great location but services are lacking.

  We stayed 3 nights at Dorset in Shepherds Bush last week. I am a wheelchair user so had an accessible room.I've stayed at this hotel before because of its brilliant location for Shepherds Bush Empire. This was my first time staying here as a wheelchair user.I stayed in room 361 which was inexplicably behind an extra fire door which is not great for wheelchair user.My room was good, It could use a… Read moreWe stayed 3 nights at Dorset in Shepherds Bush last week. I am a wheelchair user so had an accessible room.I've stayed at this hotel before because of its brilliant location for Shepherds Bush Empire. This was my first time staying here as a wheelchair user.I… Read more

• User: MoJo2507

  Trip type: Solo travel

  Gloomy and Soulless

  Stayed here for one night for a gig at the Shepherds Bush Empire a couple of doors down. It is a perfect location for that. But although the lobby is plush, the room was very small, and had no outside view. Instead it looked onto an internal atrium, meaning no natural light, and I felt I had to keep the curtains shut the whole time. It was very disconcerting. When I arrived, I had to give out my p… Read moreStayed here for one night for a gig at the Shepherds Bush Empire a couple of doors down. It is a perfect location for that. But although the lobby is plush, the room was very small, and had no outside view. Instead it looked onto an internal atrium, meaning no… Read more

• User: RockPrincess168

  Trip type: Business

  Horrible. Stay away!

  I was allocated a room without a proper window. The only window available was so small and inaccessible that even my cat would struggle to reach it. Upon arrival, I also discovered a large crack across the bathroom mirror, and the room itself was in an unacceptably dirty condition.For a hotel that presents itself as a four-star establishment, the overall standard was deeply disappointing and far b… Read moreI was allocated a room without a proper window. The only window available was so small and inaccessible that even my cat would struggle to reach it. Upon arrival, I also discovered a large crack across the bathroom mirror, and the room itself was in an unaccep… Read more

• User: Freezerfrost

  Trip type: Family

  Awful stay

  Unfortunately, our experience was affected by a number of significant issues. Firstly, the suite description states that each suite includes separate bedrooms and living areas, making them ideal for families. However, upon arrival, we found that there was only one bedroom. The second “separate” room did not contain a bed due to its size and instead had a single four-foot sofa bed. As my family con… Read moreUnfortunately, our experience was affected by a number of significant issues. Firstly, the suite description states that each suite includes separate bedrooms and living areas, making them ideal for families. However, upon arrival, we found that there was only… Read more