DoubleTree by Hilton Hotel London ExCel

100+ photos

DoubleTree by Hilton Hotel London ExCel

Name: DoubleTree by Hilton Hotel London ExCel
Address: Excel, 2 Festoon Way, London, united-kingdom
Telephone: 0204 505 9777
Rating: 4.2

london, united kingdom

About DoubleTree by Hilton Hotel London ExCel

location

This hotel is set in an enviable waterfront location, moments away from links to the city's beating heart. Bond Street is less than 20 minutes away and the centre of London is easily accessed via the Docklands Light Rail at Prince Regent Station, a 4-minute walk from the hotel. It is just a 10-minute journey to the M11 motorway and the M25 is only 20 minutes away. It also lies just minutes from ExCel London (the UK's largest exhibition venue), Canary Wharf and London City Airport.

facility

224 rooms, including 71 suites and 145 double rooms, are available to guests in a 6-storey main building and a 9-storey auxiliary building. Multilingual staff (English, German, French) at the reception are happy to assist guests at the reception desk round the clock. Check-in and check-out are available 24 hours a day. Amenities include a cloakroom, baggage storage service, safe, currency exchange service and cash machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities and a lift. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Other services include a 24-hour security service, a car hire service, medical assistance, a transfer service, room service (for a fee), a laundry service, a coin-operated laundry and a hotel shuttle bus. Complimentary newspapers are available. A business centre with fax machine and projector is available.

rooms

Air conditioning and individually adjustable heating ensure that rooms maintain comfortable temperatures. Guests can enjoy the view of the city from a balcony or terrace. All rooms are carpeted and include a double bed and a sofa bed. Extra beds can be requested. A safe and a desk are also available. A refrigerator and a tea/coffee station are standard features. An ironing set is provided for guests' convenience. A direct dial telephone, a TV, a radio and WiFi are provided as well. Slippers are included. A hairdryer and a vanity mirror are available in the bathrooms, which are equipped with a shower and a bathtub. Cosmetic products and a selection of towels provide additional comfort in the bathrooms. Wheelchair-friendly rooms with wheelchair-accessible bathrooms are also available. The hotel has family rooms, non-smoking rooms and smoking rooms.

sport

Guests can enjoy a selection of sport and entertainment options. Fine weather can be enjoyed on the terrace. There are many ways to relax or stay active at the hotel, including sailing, a gym and billiards. Activity coordinators organise an entertainment programme for adults and children.

meals

Various dining options are available, including a café and a bar. Guests can enjoy the culinary delights of the non-smoking, air-conditioned restaurant, which provides high chairs for children. At breakfast, guests serve themselves at the generous buffet. Various dishes can be ordered à la carte for lunch and dinner. Diet meals and children's meals can be prepared on request. In addition, special catering options and snacks are available.

Amenities at DoubleTree by Hilton Hotel London ExCel

Facilities (15)

Air conditioning24-hour receptionCurrency ExchangeConference RoomInternet accessRoom ServiceLaundry ServiceElevator/ LiftLaundryNewspaperParkingSmoke detectorSmoking roomsWifiEV Charging Station

Business Center and Conferences (1)

Business Center

General Services (6)

ConciergeLuggage storageMultilingual StaffPool/ Beach towelsWake-up Call / ServiceWheelchair

Hotel Type (1)

Family-friendly Hotel

Hygiene (6)

Contactless check-in/-outProtective equipment for employeesPackaged mealsProtective equipment for guestsGym/ Fitness centreFirst-aid services

Meals (6)

Breakfast BuffetBreakfast ServedSpecial DietContinental BreakfastBarRestaurant

Object Information (1)

Fax

Payment (1)

ATM

Room Facilities (10)

ShowerBathtubHairdryerFridgeSafeTVClosetRoom serviceSlippersToiletries

Security (1)

Security Guard

Transfers (1)

Airport Transfers

Location

Docklands, London, United Kingdom

Excel, 2 Festoon Way

Nearest airport3km

City centre12.5km

What's nearby

Nearest airport3km
City centre12.5km

Check-in from 3:00 PM · Check-out by 12:00 PM

Docklands, London, United Kingdom

Excel, 2 Festoon Way

Nearest airport3km

City centre12.5km

What's nearby

Nearest airport3km
City centre12.5km

Check-in from 3:00 PM · Check-out by 12:00 PM

User Rating & Reviews

4.2

Very Good

2402 reviews

Value
Rooms
Cleanliness
Service

Excellent1314
Very Good615
Average255
Poor115
Terrible103

Recent Reviews: 2402

User: DPM399
Trip type: Business
The best hotel while working at the Excel Arena complex.
Great location for London Excel Arena. Decent bar and restaurant with respectable menu. Clean, modern, functional rooms with comfortable beds. A1 richard mackie, General Manager at DoubleTree By Hilton London Excel, responded to this review Dear DPM399Thank you for your fantastic review! We're delighted to hear that you enjoyed your stay and found our location ideal for working at the London… Great location for London Excel Arena. Decent bar and restaurant with respectable menu. Clean, modern, functional rooms with comfortable beds. A1 richard mackie, General Manager at DoubleTree By Hilton London Excel, responded to this review Dear DPM399Tha…
User: Eleanor G
Trip type: Couples
Lovely stay
Lovely and friendly very clean comfortable beds and Rahat at breakfast time looked after us very well richard mackie, General Manager at DoubleTree By Hilton London Excel, responded to this review Dear 968eleanorgThank you for your lovely feedback! We're delighted to hear that you enjoyed your stay and found the hotel clean, comfortable, and welcoming. It's especially wonderful to know that R… Lovely and friendly very clean comfortable beds and Rahat at breakfast time looked after us very well richard mackie, General Manager at DoubleTree By Hilton London Excel, responded to this review Dear 968eleanorgThank you for your lovely feedback! We're…
User: dpape
Trip type: Business
Perfect to visit London ExCel
We were exhibitors at the London ExCel and stayed here for 5 nights. The hotel offers large parking (£15/night) and the kitchen is open till 22h30. Every morning we are welcomed at breakfast with a smile by Judith. richard mackie, General Manager at DoubleTree By Hilton London Excel, responded to this review Dear dpapeThank you for your wonderful review! We're delighted to hear that our locat… We were exhibitors at the London ExCel and stayed here for 5 nights. The hotel offers large parking (£15/night) and the kitchen is open till 22h30. Every morning we are welcomed at breakfast with a smile by Judith. richard mackie, General Manager at DoubleT…
User: YiYun C
Trip type: Business
Attentive staff
Rahat was very helpful and attentive the whole time! Thank you :) richard mackie, General Manager at DoubleTree By Hilton London Excel, responded to this review Dear 503yiyuncThank you for sharing your experience! It's great to hear that Rahat was helpful and attentive throughout your time with us. Your kind words mean a lot, and we'll be sure to let him know. We look forward to welcoming you… Rahat was very helpful and attentive the whole time! Thank you :) richard mackie, General Manager at DoubleTree By Hilton London Excel, responded to this review Dear 503yiyuncThank you for sharing your experience! It's great to hear that Rahat was helpful…
User: Amaan H
Trip type: Solo travel
What a pleasant welcome
What a lovely staff member Rekha , so polite and pleasant , very friendly and welcoming , she welcomed me as a gold member and recognised my tier straight away , and told me about the perks I have and the upgrades provided , my room was not ready however she had contacted HK and reassured me that my room will be ready in half and hour , very pleasant young lady , she truly lives the Hilton value ,… What a lovely staff member Rekha , so polite and pleasant , very friendly and welcoming , she welcomed me as a gold member and recognised my tier straight away , and told me about the perks I have and the upgrades provided , my room was not ready however she h…

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