Fraser Suites Queens Gate

Recent Reviews: 939

• User:SingleMumTravels

  Trip type: Family

  Fantastic stay

  05 Jun 2026

  What a fantastic place to stay. It was a great location for our first time in London. Having a stove, microwave, fridge and washer (clothes horse also provided) in the room with all utensils/crockery/cookware provided what else could you ask for. We did have the breakfast each morning of our stay which had everything you need to fill up before heading out to explore each day. We had the Executive room, which had a bedroom (which my son claimed as his for the trip) with a queen sized high bed in it along with a large wardrobe and tv, great sized bathroom, living room and kitchen in the one space. I slept on the sofa bed in the living room, I found it to be comfortable and warm. All staff we interacted with were loving and helpful. We when eventually go back to London we would easily stay here again.

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• User:JosephSmith103

  Trip type: Couples

  Disappointing lack of compassion

  10 May 2026

  We booked a 5 night stay for 2 couples at this location and did the pre-pay option which did not allow cancellation. My wife had an emergency surgery situation with a recovery time which would not allow her to travel. We merely asked for the opportunity to rebook at a later date and several requests and explanations were met with refusal. No consideration for emergency circumstances was given and we were basically refused any consideration. Several thousand USD have been forfeited without any possible remedy. Every person with whom I interacted gave me the excuse that it was their "policy" and they were unwilling to deviate...regardless of circumstances. This despite my membership in the Fraser World Loyalty Program. This is a cautionary tale. Avoid Fraser Suites. There are better options with more hospitable management. Emma R, at Fraser Suites Queens Gate, responded to this review Thank you for your message. I am very sorry to hear about your wife’s emergency surgery and the difficult circumstances you have experienced. I truly appreciate you taking the time to share this with us, and I can understand how disappointing and stressful this situation must have been.Please allow me to clarify that your reservation was made under a pre-paid, non-refundable rate. As outlined at the time of booking and in the terms and conditions agreed to, this type of reservation does not allow for cancellation, modification, or date changes. These conditions are applied consistently and form part of the agreement at the point of purchase.That said, I do want to stress that our team did review your request with care and empathy. While we fully recognise that emergencies can arise unexpectedly, we are unfortunately unable to make exceptions to these rate conditions on this occasion.We genuinely value your loyalty as a Fraser World member, and it is never our intention to cause distress or dissatisfaction. Your feedback has been noted and will be shared internally, as we continually look to balance flexibility with the integrity of our booking policies.I am very sorry that we were not able to provide the outcome you had hoped for, but I do hope your wife is recovering well, and that we may have the opportunity to welcome you back under more positive circumstances in the future.

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• User:Tara R

  Trip type: Friends getaway

  Thanks Nira!

  30 Apr 2026

  This hotel was in a great location! One of the front desk staff, Nira, helped us get an upgrade to our room! All the staff were very pleasant and helpful! But Nira was a big help (especially when one of our day trips fell through). Emma Rathbone, General Manager at Fraser Suites Queens Gate, responded to this review Thank you for your feedback on your recent stay, it is lovely to read that Nira looked after you so well! We hope we can welcome you back again in the near future.Wiith thanks Emma

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• User:Balázs P

  Trip type: Family

  Great place, Great staff!

  26 Apr 2026

  We were celebrating my mums 60th birthday at Frasers, and it was the best experience ever. The team truly went the extra mile to make this special occasion unforgettable. They kindly organised a cake and wine for us, along with cards and balloons, which was such a lovely touch. All the staff were incredibly sweet and welcoming. A special shout-out to Irish, Muhammed, Nira, and Eva from the breakfast team for their excellent service. Highly reccomended! The hotel is also in a fantastic location, close to the Natural History Museum, Hyde Park, the VandA Museum, and very well connected by public transport. Emma Rathbone, General Manager at Fraser Suites Queens Gate, responded to this review Dear Balazs - Thank you for your feedback on your recent stay! I am glad that you enjoyed the birthday celebrations! Great to read so many of the team looked after you well. I hope we can welcome you back again in the near future! With Many thanks Emma and all of the team.

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• User:Ker Peng L

  Trip type: Friends getaway

  Excellent 21 days stay

  22 Apr 2026

  Thank you Fraser Suites Queens Gate, I had a very wonderful stay with you, the housekeeping team was excellent, always keeping my room clean, fresh and tidy every alternate day. The front desk staffs were polite, and helpful, they knew I will be staying long and needed to wash my clothes often, they gave me a room with washing machine. Perfect! Am looking forward to my stay with Fraser again. Emma R, at Fraser Suites Queens Gate, responded to this review Thank you so much for your kind review.We are delighted to hear that you had such a wonderful stay with us at Fraser Suites Queens Gate. It’s especially rewarding to know that our housekeeping team and front desk colleagues made a positive impact on your experience—your comments will certainly be shared with them.I’m also very pleased that we were able to accommodate your needs for a longer stay and provide you with a room that suited you so well.We truly appreciate your support and look forward to welcoming you back to Fraser Suites again in the near future.

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