Grange Clarendon Hotel

Recent Reviews: 807

• User:Stuart G

  Trip type: Couples

  The worst bed in the world.

  28 May 2026

  A reasonably well appointed room but the bed is the hardest I have ever slept on. Unless you like sleeping on the floor please do not book here. Staff very unresponsive too. Sheridon Mascoll , Guest Services / Front Office at Grange Clarendon Hotel, responded to this review Dear G8934TNstuartg,Thank you for taking the time to share your feedback. While we’re pleased to hear the room itself met your expectations, we’re very sorry that the mattress was far too firm for your comfort. This is not the experience we want our guests to have. We’re also disappointed to hear you found our team unresponsive, as attentive service is something we take seriously. Your comments have been shared with the relevant departments so we can address these concerns directly. We appreciate your review and the opportunity to improve.

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• User:alexrH9656HV

  Trip type: Friends getaway

  A lovely stay in very central London

  07 May 2026

  The hotel is an elegant structure located just behind the British Museum, an excellent base to visit London and neighborhoods (train, bus, metro ). Good value for money.Lovely room overlooking the quiet street, modern bathroom. Airy and luminous breakfast area, good British breakfast included in the price but it never varies . My advice is to change the variety of sweet and salty items during the week, (i.e. offering home-made pies instead of/other than little croissants , or a salad intead of/other than just tomato slices ) so that the breakfast experience can improvvisamente.Many magazines and touristic info available in the lobby and in the room. Very kind staff , thank you everybody!I definitely recommend a stay at the Grange Clarendon, you won't be disappointed. Sheridon Mascoll , Guest Services / Front Office at Grange Clarendon Hotel, responded to this review Thank you very much for your wonderful review, Alex. We’re delighted to hear that you enjoyed your stay with us and found our locationjust behind the British Museum to be such a convenient base for exploring London. It’s great to know that you appreciated the value for money, your lovely room overlooking the quiet street, and the modern bathroom.We’re also pleased that you enjoyed our bright and airy breakfast area and the traditional British breakfast. We truly appreciate your thoughtful suggestions regarding variety. Feedback like yours is incredibly valuable, and we will certainly review the options to see how we can introduce more rotation and additional sweet and savoury choices during the week.It’s lovely to hear that you found the magazines and tourist information helpful, and we’re especially grateful for your kind words about our team. Your recommendation means a lot to us, and we’re thrilled to know you would choose the Grange Clarendon again.We look forward to welcoming you back for another enjoyable stay.

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• User:oooooo_12

  Trip type: Family

  A Decent 2 star Hotel

  16 Apr 2026

  I booked the grange portland hotel to be told i had been moved to the sister hotel on arrival. So we stayed at the grange Claredon. Id say it was a decent 2 star hotel but definitely not a 4 star. POSITIVES* The staff are so lovely, welcoming and helpful* Great location - History museum 3 min walk, west end 20 min walk, soho/chinetown 20 min walk, camden town markerts 45 min walk, lots of shops nearby* Nice breakfast *Large roomNEGATIVES* Hard Bed* no blinds or curtains in the bathroom* single glass in the windows so very noisy* rooms very dated* need a deep clean Sheridon Mascoll , Guest Services / Front Office at Grange Clarendon Hotel, responded to this review Dear oooooo_12,Dear Guest,Thank you for taking the time to share your feedback following your recent stay with us. While I’m pleased to hear that you found our team welcoming and enjoyed the convenience of our location, breakfast offering, and the size of your room, I’m sorry that other aspects of your stay fell short of expectations.I appreciate your comments regarding the bed comfort, bathroom privacy, window insulation, and the overall condition of the room. Your observations are extremely valuable, and I will ensure they are shared with the relevant teams so we can review where improvements can be made. We want every guest to feel comfortable and well‑rested, and it’s clear we missed the mark in some areas during your visit.Thank you again for your balanced and constructive review. We hope to have the opportunity to welcome you back in the future and provide a more seamless experience.

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• User:TheBurgerReviewer

  Trip type: Friends getaway

  Great location Good Value

  29 Mar 2026

  Stayed here with some friends recently Great location close to the British MuseumStaff very friendly & helpful Clean rooms (ours was the quadruple)Excellent bathroom looking out onto courtyard gardenProperty is in an old building with sash windows which adds to the overall charm Comfortable large bed with quality linen Only negative was that breakfast was served at a connected hotel property down the road & there was 20 min wait for a table ! Cooked breakfast (incl in our stay ) was very good (apart from coffee which was very weak & washy )Overall a great stay for the money Would definitely recommend Sheridon Mascoll , Guest Services / Front Office at Grange Clarendon Hotel, responded to this review Dear TheBurgerReviewer, Thank you very much for taking the time to share your feedback. We’re delighted to hear that you and your friends enjoyed your stay with us. It’s wonderful to know that our central location, friendly team, clean and comfortable rooms, and the charm of our historic building all contributed to a positive experience.We’re especially pleased that you appreciated the courtyard‑facing bathroom and the quality of the bedding—details we’re proud to offer our guests.We’re sorry to hear about the wait for breakfast at our partner property and that the coffee didn’t quite meet expectations. Your comments are extremely helpful, and we’ll be sharing them with the team to ensure improvements are made.Thank you again for your kind recommendation. We’re thrilled you found your stay great value, and we hope to have the pleasure of welcoming you back on your next visit to London.Warm regards,

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• User:travellinguk2022

  Trip type: Family

  Not the best unfortunately

  24 Mar 2026

  Room was VERY dated (room 1) and in need of a refurbishment. We had an upgraded room so can only imagine what the room was like we were upgraded from. Bed was like sleeping on an ironing board, I like a firm mattress but this had no give at all. Breakfast was at their sister hotel just a few minutes down the road, not a problem, but, breakfast service was very chaotic, (two waitresses arguing in full view of customers!) My breakfast turned up and I had almost finished mine before my Mums had arrived. No toast arrived so had to ask again for it, that arrived after we both had finished our breakfasts. Wouldn’t choose to stay here again. Sheridon Mascoll , Guest Services / Front Office at Grange Clarendon Hotel, responded to this review Dear travellinguk2022,Thank you for taking the time to share your feedback. I’m very sorry to hear that your stay did not meet expectations, and I appreciate you bringing these concerns to our attention.I’m disappointed that the room you were allocated was not as comfortable as it should have been. Your comments regarding the mattress and overall condition of the room have been shared with our housekeeping and maintenance teams so we can review and address the issues you experienced.I’m equally sorry for the service you encountered during breakfast at our sister hotel. The situation you described does not reflect the standards we expect from our team, and we will be following up internally to ensure this is dealt with appropriately. Delays in receiving your meals and missing items such as toast are not acceptable, and I appreciate you highlighting this.We never want a guest to leave feeling dissatisfied, and while I understand your decision, I do hope you might consider giving us another opportunity in the future. We would welcome the chance to provide you with a far better experience.

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