Hampton by Hilton London Docklands

Recent Reviews: 889

• User: taydemir1

  Trip type: Family

  No pilow available at the hotel!

  The response we received from the reception after requesting a pillow for the extra bed placed in our room during our stay as a family of three was truly unforgettable: “The hotel has no pillows!”When I said that I could not accept such an answer, the guy at the reception responded rudely by saying “Good night to you” and hanging up the phone on my face. This behavior is absolutely unacceptable.… Read moreThe response we received from the reception after requesting a pillow for the extra bed placed in our room during our stay as a family of three was truly unforgettable: “The hotel has no pillows!”When I said that I could not accept such an answer, the guy at t… Read more

• User: AlexFromTheUK

  Trip type: Business

  Received a parking fine even though I'd paid

  Hotel is perfectly adequate with good access to ExCeL, and amenities are all as expected and with good staff.However I don't expect to be hit with a parking fine a week later, when I have paid for parking for the duration of my stay.If you're going to get a parking company to manage your car park. Please make sure they manage it properly and don't harass honest paying customers! Guest Service M… Read moreHotel is perfectly adequate with good access to ExCeL, and amenities are all as expected and with good staff.However I don't expect to be hit with a parking fine a week later, when I have paid for parking for the duration of my stay.If you're going to get a pa… Read more

• User: fferrari0920

  Trip type: Business

  poor experience

  The hotel is poor, with carpet in all the rooms (I saw 2 of them). The location is good only if your visit is only to Excel Convention Centre. The thing I disliked most was that they do not inform clients if something has been left in the room. They probably wait until the client realises; in my case, my colleague could eventually retrieve the wallet, but not the cigarettes!They didn't even write… Read moreThe hotel is poor, with carpet in all the rooms (I saw 2 of them). The location is good only if your visit is only to Excel Convention Centre. The thing I disliked most was that they do not inform clients if something has been left in the room. They probably w… Read more

• User: Pete F

  Trip type: Business

  Happy to visit again

  I was welcomed when I checked in and after a long trip it felt relaxing. I had a lovely dinner. The cheese burger was really good and the buffalo wings were nice and spicy. Abraham, weWho tended the bar with a soft smile and confidence was very friendly and an over all nice chap. Guest Service Manager, at Hampton by Hilton London Excel, responded to this review Dear Pete F,Thank you for your… Read moreI was welcomed when I checked in and after a long trip it felt relaxing. I had a lovely dinner. The cheese burger was really good and the buffalo wings were nice and spicy. Abraham, weWho tended the bar with a soft smile and confidence was very friendly and an… Read more

• User: Zuzia K

  Trip type: Business

  Unclean, disgusting, vile

  This was one of the most disgusting hotel experiences.My original room was already unacceptable — the sofa was covered in stains, so I asked to move. I was told I’d been “upgraded”, but the second room was even worse.Instead of a sofa, there was a filthy chair and footstool, both covered in marks, with visible water stains. The sink tap looked like it hadn’t been cleaned at all and had residue on… Read moreThis was one of the most disgusting hotel experiences.My original room was already unacceptable — the sofa was covered in stains, so I asked to move. I was told I’d been “upgraded”, but the second room was even worse.Instead of a sofa, there was a filthy chair… Read more