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Hampton By Hilton London Docklands

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Hampton By Hilton London Docklands

locationDockland Airport, London

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About Hampton By Hilton London DocklandsAbout Hampton By Hilton London Docklands

Location

The hotel is located in London, 9-minutes' walk from the ExCel London exhibition centre, Hampton By Hilton London Docklands. It’s a quick journey to the hustle and bustle of Central London and attractions such as The O2 Arena, Canary Wharf and Stratford City. The hotel lies a 3-minute walk to the Royal Albert DLR Station and 1 mile from London City Airport.

Facility

The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service and a safe. Wireless internet access in public areas (no extra charge) allows guests to stay connected. The hotel offers a number of facilities for guests with disabilities. A lift and wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Further services include a 24-hour security service, medical assistance, room service, an alarm call service, a laundry service and a coin-operated laundry. A business centre with fax machine and a flip chart and pens is available. 2 conference rooms are available for lectures, presentations and meetings.

Rooms

Rooms are equipped with air conditioning and central heating. Rooms have a double bed or a queen-size bed. Children's beds and extra beds can be requested for younger guests. A safe and a desk are also available. Guests will also find a tea/coffee station included among the standard features. An ironing set is provided for guests' convenience. A telephone, a flatscreen television and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms, non-smoking rooms and smoking rooms.

Sport

The sports and entertainment facilities at the hotel ensure that guests have plenty of activities to choose from during their stay. There are many ways to relax or stay active at the hotel, including a gym and aerobics.

Meals

Dining facilities include a restaurant, a café and a bar. A fortifying breakfast is served daily. Staff are also happy to provide children's meals. The hotel also offers snacks.

Amenities at Hampton By Hilton London Docklands Amenities at Hampton By Hilton London Docklands

  • Facilities

    • -

      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Conference Room

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      Disability-friendly

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Pets

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      Restaurant(s)

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      Room Service

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      Shops

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      Wifi

  • Hygiene

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      CleanStay (Hilton)

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Sport/Entertainment

    • -

      Aerobics

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      Gym

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

395

Very Good

302

Average

106

Poor

38

Terrible

48

Recent Reviews: 889

  • User:taydemir1

    Trip type: Family

    No pilow available at the hotel!

    rating25 May 2026

    The response we received from the reception after requesting a pillow for the extra bed placed in our room during our stay as a family of three was truly unforgettable: “The hotel has no pillows!”When I said that I could not accept such an answer, the guy at the reception responded rudely by saying “Good night to you” and hanging up the phone on my face. This behavior is absolutely unacceptable. Guest Service Manager Hampton by Hilton Docklands, Other at Hampton by Hilton London Excel, responded to this review Dear Taydemir, Dear Guest, Thank you for your feedback. We sincerely apologize for the inconvenience and for the way your request was handled. The response you received from our reception team was not acceptable and does not reflect our service standards. Please be assured that your comments have been shared with the relevant department for review. Kind Regards, Hampton Team

  • User:AlexFromTheUK

    Trip type: Business

    Received a parking fine even though I'd paid

    rating20 May 2026

    Hotel is perfectly adequate with good access to ExCeL, and amenities are all as expected and with good staff.However I don't expect to be hit with a parking fine a week later, when I have paid for parking for the duration of my stay.If you're going to get a parking company to manage your car park. Please make sure they manage it properly and don't harass honest paying customers! Guest Service Manager Hampton by Hilton Docklands, Other at Hampton by Hilton London Excel, responded to this review Dear Alex, We're pleased to hear that you found our location convenient for ExCeL, that the amenities met your expectations, and that our staff made a positive impression during your stay.We are, however, very sorry to learn about the parking charge notice you received after your visit despite having paid for parking. Our parking facilities are managed by a third-party operator, but we agree that paying guests should not have to deal with issues of this nature. Thank you for bringing to the attention we will have a look on it. Kind Regards, Jyoti

  • User:fferrari0920

    Trip type: Business

    poor experience

    rating06 May 2026

    The hotel is poor, with carpet in all the rooms (I saw 2 of them). The location is good only if your visit is only to Excel Convention Centre. The thing I disliked most was that they do not inform clients if something has been left in the room. They probably wait until the client realises; in my case, my colleague could eventually retrieve the wallet, but not the cigarettes!They didn't even write an apologetic email. Guest Service Manager, at Hampton by Hilton London Excel, responded to this review Dear fferrari0920,Thank you for taking the time to share your feedback regarding your recent stay at Hampton by Hilton London ExCeL.I am sorry to hear that aspects of your stay did not meet your expectations. Please note that all of our rooms are carpeted, as stated in the room descriptions, and we kindly recommend reviewing these details when booking if you have specific preferences.Regarding your lost property, we understand how important this matter was to you. Please note that lost property requests can take up to 24 hours to be processed and for the guest to be contacted. Our team assisted as quickly as possible, and in your case, the matter was resolved on the day of your departure.

  • User:Pete F

    Trip type: Business

    Happy to visit again

    rating29 Apr 2026

    I was welcomed when I checked in and after a long trip it felt relaxing. I had a lovely dinner. The cheese burger was really good and the buffalo wings were nice and spicy. Abraham, weWho tended the bar with a soft smile and confidence was very friendly and an over all nice chap. Guest Service Manager, at Hampton by Hilton London Excel, responded to this review Dear Pete F,Thank you for your lovely feedback regarding your recent stay at Hampton by Hilton London ExCeL.We are delighted to hear you felt welcomed after your long journey and enjoyed both the cheeseburger and spicy buffalo wings. It is wonderful to know our team helped make your stay relaxing and enjoyable.We look forward to welcoming you back again soon.

  • User:Zuzia K

    Trip type: Business

    Unclean, disgusting, vile

    rating24 Mar 2026

    This was one of the most disgusting hotel experiences.My original room was already unacceptable — the sofa was covered in stains, so I asked to move. I was told I’d been “upgraded”, but the second room was even worse.Instead of a sofa, there was a filthy chair and footstool, both covered in marks, with visible water stains. The sink tap looked like it hadn’t been cleaned at all and had residue on it that genuinely looked like spit. It was revolting.It got worse when I opened the wardrobe and found someone else’s hoodie left behind — clearly the room hadn’t even been properly checked, let alone cleaned.Then the final straw: when I got into bed, the fitted sheet had a mark on it. When I looked closer, it was a bright red stain that looked like blood, with hair stuck to it. Absolutely disgusting. I had to have the sheets changed at midnight.The entire stay felt unhygienic, neglected, and frankly unacceptable. I would never stay here again. Vile Guest Service Manager Hampton by Hilton Docklands, Other at Hampton by Hilton London Excel, responded to this review Dear Zuzia K,Thank you for your feedback.We are sorry to hear that your experience did not meet expectations. Cleanliness is very important to us, and your comments have been noted and shared with the relevant team for review.

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