Hampton By Hilton London Waterloo

Recent Reviews: 4354

• User:Emily M

  Trip type: Couples

  Reliable and Convenient

  11 Jun 2026

  My go-to hotel in London - whether on vacation or business. Clean, comfortable and convenient! Just a couple of blocks away from Waterloo Station, a block away from The Cut with a myriad of restaurants and around the corner from the Old Vic. If in London for a quickie, this is a great hotel. The staff is very nice too! Guest Services, Guest Services / Front Office at Hampton by Hilton London Waterloo, responded to this review Dear Emily, Thank you for your wonderful 5/5 review and for your continued loyalty to our hotel.We are delighted to hear that we are your go-to choice in London, whether for business or leisure. It is especially great to know that you value our convenient location near Waterloo Station, The Cut, and the Old Vic, as well as the comfort and cleanliness of the hotel. Your kind words about our team are also very much appreciated and will be shared with them.We truly appreciate your recommendation and look forward to welcoming you back again very soon.Kind Regards,Umisha VarsaniFront Office Manager

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• User:ArtsyGalBaltimore

  Trip type: Family

  Hampton Hilton in Need of an Upgrade with Overtourism

  08 Jun 2026

  Located in Waterloo neighborhood, the hotel could be a good choice for sightseeing. There was a wide array of choices for breakfast and the room clean, comfortable and good sized with a small couch and a desk.However, I got the impression that the volume of guests far exceeds the facility capabilities. As a Gold card member, I reserved two rooms, one of which had. an issue with the air conditioning which the front desk tried to deny and only reluctantly changed rooms after visiting my son's room to experience first hand the lack of air conditioning. The other major issue was the unreliable internet, which faded in and out or simply was not available during our three night stay. There is no microwave or small fridge, though there is a kettle with tea and coffee. The door to the closet in my room serves as a pocket door to the bathroom. Storage space is limited to a small file cabinet next to the bed. These inconveniences made our stay very disappointing notwithstanding the efforts of a staff who is dealing with the challenges of overtourism in an inadequate facility. Guest Services, Guest Services / Front Office at Hampton by Hilton London Waterloo, responded to this review Dear ArtsyGalBaltimore, Thank you for taking the time to share your detailed feedback.I am pleased to hear that you found our location convenient for sightseeing and that you enjoyed the variety offered at breakfast, as well as the comfort and cleanliness of your room. However, I am very sorry that several aspects of your stay did not meet your expectations.I am particularly concerned to read about the issues you experienced with the air conditioning and the Wi-Fi connectivity. This is certainly not the standard we aim to provide, and I apologise for the inconvenience caused, especially given that this impacted multiple rooms during your stay. Your comments regarding how the air conditioning concern was handled have also been noted and will be reviewed with the team to ensure a more responsive approach in the future.We also appreciate your wider feedback regarding room amenities and storage. While some of these features are consistent with the Hampton by Hilton brand standard, we understand they may not meet every guest’s expectations, and your comments are valuable in helping us review the overall guest experience.Thank you again for your honest feedback. We are sorry that your stay was disappointing on this occasion, and we do hope we may have the opportunity to restore your confidence in the future.Kind Regards,Umisha VarsaniFront Office Manager

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• User:Susan W

  Trip type: Couples

  Poor experience

  07 Jun 2026

  Location is great, very close to Waterloo station.Staff in the restaurant for breakfast were very good.Reception staff could not have been any more uninterested or been helpful or professional if they tried. We felt as if we were inconveniencing the front counter staff by checking in. I thought that we had just had a bad check in experience, however we sat in the lobby and saw 3 separate groups attempting to check in, the front counter staff did not acknowledge the guests arriving.Our room temperature was so hot it was very uncomfortable, we had to use a small fan to cool the room. We requested to air conditioner be looked at, as did other guests, however it took 2 days for us to feel a slight relief. At no time ( after 2 requests) were we advised that our request would be actioned.Definitely would not stay there again. Guest Services, Guest Services / Front Office at Hampton by Hilton London Waterloo, responded to this review Dear Susan, Thank you for taking the time to share your feedback.I am pleased to hear that you found our location convenient and that you had a positive experience with our breakfast team. However, I am very sorry to learn about the issues you encountered during your stay, particularly at check-in and with the service provided by our reception team. This is certainly not the level of professionalism and attentiveness we expect, and I fully understand how disappointing this must have felt.I am also sorry for the discomfort caused by the room temperature and the delay in resolving your air conditioning concerns. Your comments regarding communication and response times have been noted, and I will ensure they are shared with the relevant departments so they can be reviewed and addressed appropriately.We truly regret that your overall experience did not meet expectations on this occasion, and we appreciate you bringing these matters to our attention.Kind Regards,Umisha VarsaniFront Office Manager

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• User:RobertaH189

  Trip type: Family

  Centrally located Hilton property

  30 May 2026

  Centrally located. You could walk to the London Eye or a short taxi ride to other sites. The staff was very helpful in helping plan excursions. The breakfast selections were amazing. The lunch and dinner menu provided many selections and the prices were easonable. Guest Services, Guest Services / Front Office at Hampton by Hilton London Waterloo, responded to this review Dear RobertaH189, Thank you for your fantastic 5/5 review.We are delighted to hear that you enjoyed our central location and found it convenient for exploring London's attractions. It is wonderful to know that our team was able to assist with planning your excursions and help make your visit even more enjoyable.We are also pleased that you enjoyed our breakfast selection and found our lunch and dinner menus offered a great variety of choices at reasonable prices.Thank you for your kind comments. We look forward to welcoming you back on your next visit to London.Kind RegardsUmisha VarsaniFront Office Manager

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• User:Trip39700006942

  Trip type: Family

  No flexibility

  30 May 2026

  We were due to stay at the hotel this evening but unfortunately my little boy was violently sick on the way resulting in us needing to go home. We contacted the hotel asking for any flexibility due to the circumstances and whether we could reschedule but were told 'tough' and the full cost of the night would be charged. I appreciate it's a business but I'm not sure they would have wanted us turning up covered in vomit today! Guest Services, Guest Services / Front Office at Hampton by Hilton London Waterloo, responded to this review Dear Trip39700006942,Thank you for taking the time to share your feedback.Firstly, I am very sorry to hear that your little boy became unwell, and I hope he is feeling much better now.I would like to clarify that your reservation was booked through a third-party supplier on a non-refundable rate. Unfortunately, this significantly limits the options available to us at hotel level, as we are required to adhere to the booking conditions agreed at the time of purchase.That being said, we would be happy to explore the possibility of a date change. To do so, we would ask that you contact your booking provider and request that they reach out to us directly so that we can review the options available.Had the reservation been made directly with us through Hilton, we would have had greater flexibility and would have been able to provide an immediate solution.We understand that this was an unfortunate situation and appreciate your understanding regarding the limitations associated with third-party, non-refundable reservations.We truly hope your son feels better soon; if there is anything else we can do for you in the meantime, please do let us know!Kind RegardsUmisha VarsaniFront Office Manager

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