Hilton Garden Inn London Heathrow Airport

Recent Reviews: 4098

• User: Kelly F

  Trip type: Friends getaway

  Horrible experience, unhelpful staff

  During our one night stay on May 30, we had the worst experience that I have ever had with any hotel I have ever stayed at. While it was not the hotels fault that the underground lines were down, when we made it to the hotel via bus and asked how to get into the city, we were instructed to take their shuttle back to the airport and take the Elizabeth line. I told the two ladies at the desk that I… Read moreDuring our one night stay on May 30, we had the worst experience that I have ever had with any hotel I have ever stayed at. While it was not the hotels fault that the underground lines were down, when we made it to the hotel via bus and asked how to get into t… Read more

• User: ronny256

  Trip type: Couples

  Mix of good and bad

  We stayed 5 nights as points rate was attractive. It turned out to be a mistake. Paddington line that we counted on to get to London seamlessly did not work 3 out of six days - strike and line maintenance combination. The hot water in our room was either trickling or missing - maintenance could not fix it. Breakfast was good, on par with other European hotels. Those two factors, however, made us r… Read moreWe stayed 5 nights as points rate was attractive. It turned out to be a mistake. Paddington line that we counted on to get to London seamlessly did not work 3 out of six days - strike and line maintenance combination. The hot water in our room was either trick… Read more

• User: BBB B

  Trip type: Solo travel

  Great stay

  Great spot after a long flight - exceptional dining service at Jacks by Erika … who was so kind and went out of her way when I wasn’t feeling so flash. Hemant Pendse, General Manager at Hilton Garden Inn London Heathrow Airport Hatton Cross, responded to this review Dear guest,Thank you so much for your wonderful 5-star review.We are delighted to hear that our hotel provided the perfect place… Read moreGreat spot after a long flight - exceptional dining service at Jacks by Erika … who was so kind and went out of her way when I wasn’t feeling so flash. Hemant Pendse, General Manager at Hilton Garden Inn London Heathrow Airport Hatton Cross, responded to th… Read more

• User: Sergey K

  Trip type: Business

  Good choice

  Fairly modern hotel close to Heathrow airport and the underground station. The rooms are clean and staff are friendly. Breakfast was above expectations with a made to order omelet station. There is also a bar, a dinner restaurant and a small continence store next to the reception. The only downside is a poor noise insulation from within the hotel as I could hear everything happening in the corrido… Read moreFairly modern hotel close to Heathrow airport and the underground station. The rooms are clean and staff are friendly. Breakfast was above expectations with a made to order omelet station. There is also a bar, a dinner restaurant and a small continence store n… Read more

• User: LFKUk

  Trip type: Solo travel

  Don’t make this mistake. Wrong Hilton Garden Inn!

  I booked the wrong Hilton Garden Inn! I didn’t know there were two at Heathrow airport. I thought I’d booked the one attached to Terminals 2 and 3 so as to be able to walk from the hotel to the terminal. I’d booked this one instead. Don’t make this mistake. There was nothing wrong with the hotel. It was quiet. The room was spotlessly clean and comfortable. The blackout curtains were excellent. The… Read moreI booked the wrong Hilton Garden Inn! I didn’t know there were two at Heathrow airport. I thought I’d booked the one attached to Terminals 2 and 3 so as to be able to walk from the hotel to the terminal. I’d booked this one instead. Don’t make this mistake. Th… Read more