Hilton London Watford

Recent Reviews: 2636

• User:Festus O

  Trip type: Family

  Dinner service.

  04 Jun 2026

  Excellent services via Angel and Mathew Divya Nirmalan, Guest Services / Front Office at Hilton London Watford, responded to this review Thank you for your kind review. We are delighted to hear that you enjoyed your dinner experience. Angel and Mathew will be pleased to know their excellent service made a positive impression. We appreciate your feedback and look forward to welcoming you again soon.

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• User:Steven F

  Trip type: Business

  Loud Music

  06 May 2026

  Travelled on business and expected a good night's sleep... party at the hotel with no soundproofing, meant I couldn't sleep. Not what I expected paying for a Hilton. Hotel generally a little tired too Divina Prakash, Guest Services / Front Office at Hilton London Watford, responded to this review Dear Steven F, Thank you for taking the time to share your feedback. We’re very sorry to hear that your stay did not provide the restful experience you expected, particularly while travelling for business. We understand how important a good night’s sleep is, and we regret that noise from an event and the soundproofing impacted your comfort.We also appreciate your comments regarding the condition of the hotel. Guest feedback is extremely valuable and helps us identify areas where improvements are needed.Please accept our sincere apologies for the disappointment caused. We do hope you may consider giving us another opportunity in the future to provide the high standard of stay you rightly expect from Hilton.Kind Regards, Guest Relations Team

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• User:MJ b

  Trip type: Solo travel

  shocking

  30 Apr 2026

  After losing every brain cell from the interactions I was having with the most incompetent staff- both at reception and within the restaurant, I left very dissatisfied. Extremely poor service, but then again, it is Watford. Divya Nirmalan, Guest Services / Front Office at Hilton London Watford, responded to this review Dear mjbA9714HL, Thank you for taking the time to share your feedback regarding your recent visit. I am truly sorry to read about your experience and the frustration caused during your interactions with both our reception and restaurant teams.Please accept my sincere apologies for the level of service you received, which clearly fell short of the standards we strive to uphold. Your comments have been taken very seriously, and I will be addressing them directly with the relevant departments to ensure immediate improvements are made in both communication and service delivery.We are committed to providing all of our guests with a professional, welcoming, and efficient experience, and I regret that we did not meet those expectations during your stay. While I understand your disappointment, I also hope you might consider giving us another opportunity in the future to demonstrate the level of service we are truly capable of providing.Thank you again for your feedback.Yours sincerely,Guest Relations Team

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• User:Nauman R

  Trip type: Family

  Another Stay, Same Poor Reception Experience for Diamond member

  30 Apr 2026

  After a long time, I decided to give this hotel another chance. Unfortunately, very little has changed. The property still feels tired, but more disappointing was the lack of professionalism at reception.As a Hilton Honors Diamond member who spends significant time and money maintaining status, I expect the recognised benefits and, at the very least, a professional and courteous experience. There was no meaningful acknowledgement of Diamond status on checkin.What was particularly frustrating was the handling of upgrades. At the time of check-in, the Hilton app and booking system were clearly showing suites available for sale, yet reception insisted no upgrade was possible. Ms. Davina then stated that Diamond upgrades are “to the next category only.” When I politely asked where this limitation was stated in the Hilton Honors terms, no explanation or evidence could be provided.I fully understand that upgrades are subject to availability and hotel discretion, but what disappointed me most was the dismissive manner in which the matter was handled, rather than the upgrade itself. A little professionalism, transparency, and hospitality would have gone a long way.Overall, this hotel continues to disappoint both in presentation and service culture. Certainly not the experience one expects from Hilton, especially as a loyal Diamond guest. Divya Nirmalan, Guest Services / Front Office at Hilton London Watford, responded to this review Dear 849naumanr,Thank you for taking the time to share your feedback following your recent stay with us. I sincerely regret that your experience did not meet expectations, particularly given your valued loyalty as a Hilton Honors Diamond member.Please accept my apologies for the shortcomings you encountered at reception. The level of professionalism, recognition, and hospitality you described falls below the standards we strive to deliver. Your comments regarding the check-in experience and the manner in which your upgrade enquiry was handled are especially concerning, and I appreciate you bringing them to our attention.With regard to room upgrades, while these are indeed subject to availability, I fully agree that communication around this should always be clear, transparent, and courteous. It is disappointing to hear that this was not your experience.We also acknowledge your comments regarding the condition of the property. Please be assured that we are continually reviewing areas for improvement, and your feedback will contribute to those ongoing efforts.Your loyalty is genuinely important to us, and it is regrettable that we did not demonstrate this during your stay. I do hope you might consider giving us another opportunity in the future, where we can provide the level of service and recognition you rightfully expect. Yours sincerely,Guest Relations Team

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• User:davidyoungie

  Trip type: Family

  Not the Hilton experience you'd expect from the brand

  28 Apr 2026

  Stayed at the Hilton Watford given it's proximity to WB Studios for our return to the Harry Potter Tour as we felt it might offer a 'Hilton upgrade' in experience from the Holiday Inn we'd stayed at the previous year. Sadly it didn't. While graded as a three star hotel, I naively expected the standard to be better than it was. The bedrooms were particularly tired and in significant need of refurbishment including unpleasant stains across the carpets and bathrooms that had clearly been in the rooms way before the idea of Harry Potter had ever entered JK Rowling's head!The lobby and restaurant areas were better, but the service in the bar when ordering food was like pulling teeth and the food was bang average for the price (including garlic bread, which was four slices of brown toast with garlic butter spread on it). I've stayed at many Hilton Hotels and even worked at one in my student days and have never had anything other than great service and a great experience, but this property really lets the brand down.What has added insult to injury, is they charged me twice for the room (once a month before my stay and a second time after my stay on my credit card). After apologising for their error, i was told I'd have the refund within 5 days. 14 days later, it's still not here and after they claimed it would be a bank issue, I have called my bank who have no trace of any payment/ refund attempt making place. Hilton Watford, please don't tell porkies and return the funds you owe me. Divya Nirmalan, Guest Services / Front Office at Hilton London Watford, responded to this review Dear Davidyoungie, Thank you for taking the time to share your feedback following your recent stay with us.I am truly sorry to read that your experience did not meet your expectations, particularly given your previous positive experiences with the Hilton brand. Please accept my sincere apologies for the condition of your room and please do note that we are currently going through a refurb to make more inprovements, the service delays you encountered in the bar, and the disappointment with the food offering. This is certainly not the standard we strive to provide, and your comments have been shared with the relevant departments so that immediate improvements can be made.I am especially concerned to hear about the issue regarding the duplicate charge and the delay in your refund. I completely understand how frustrating and unacceptable this situation must be. Please be assured that we take matters like this very seriously and are committed to resolving them as quickly as possible.In order for us to investigate this thoroughly and provide you with a prompt resolution, I kindly ask that you contact us directly via email at wathn_frontoffice@hilton.com with your full reservation details, including your name, dates of stay, and any relevant transaction information.Once we receive your details, we will prioritise your case and ensure it is reviewed without further delay.Thank you again for bringing this to our attention. We genuinely value your feedback and hope to have the opportunity to restore your confidence in us.

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