Holiday Inn Express London - Golders Green North

Recent Reviews: 655

• User:Rmgcook

  Trip type: Family

  Cancelling bookings with no reason - avoid if you actually need a hotel to stay in!!

  24 Nov 2024

  I can't rate the actual hotel as unfortunately I never got to stay. Like many other people have experienced, my reservation was cancelled without any reason whatsoever, despite having booked it in August. If you are not honouring bookings then why accept them in the first place???? IHG Service, Owner at Holiday Inn Express London - Golders Green (A406) by IHG, responded to this review Hi Rmgcook,We appreciate you choosing the Holiday Inn Express London - Golders Green (A406) for your leisure stay. Providing an excellent level of hospitality and cleanliness is our topmost priority. I want to offer our sincere apology for the issues you encountered with your reservation. Your honest review is critical, and I will share this with our appropriate hotel team to take necessary action.I have sent you a private message to discuss this further.I hope we'll remain your dependable choice, as we promise to make your stay more memorable and exciting.Yours in hospitality,Melissa PCase ManagerIHG Hotels & Resorts Service

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• User:Ruth G

  Trip type: Family

  The hotel is closed but takes bookings! Avoid!

  18 Aug 2024

  Booked this hotel in November 2023, due to stay there with my children to go to see Taylor Swift in concert in August 2024. The hotel took my money but has been closed for many months! Do not book this hotel! Appalling service. And resulted in a really stressful experience trying to find an alternative. IHG Service, Owner at Holiday Inn Express London - Golders Green (A406) by IHG, responded to this review Hello Ruth G,Thank you for choosing IHG Hotels and Resorts as your travel partner! We appreciate you as one of our valued guests. We offer a simple and engaging place to rest. However, I am sorry for what happened during your stay. The team learned about your review. The team will make the needed improvements to deliver complete guest satisfaction.In line with this, do know that I sent a private message to further reach out to you. I hope you find your way back to us should your travels bring you again to the area for a chance to make your stay better than the last.Best,Ronald R.Case ManagerIHG Hotels and Resorts Service

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• User:Pie E

  Trip type: Solo travel

  Cancelled my booking, unhelpful, with worthless apologies.

  13 Mar 2024

  This place deserves zero business going forward, and will definitely not get any of mine on future Wembley visits. I’d booked a single night stay to go and watch a concert in July at Wembley Stadium, the hotel was booked 3-4 weeks ago and they phoned me this afternoon to cancel the booking. Guess what, there’s nothing else available with any of the hotel chains locally on that date as they’ve all now been booked by fellow concert goers. All is not lost though as IHG’s poor guest management has forced me to look at Airbnb, and to my great surprise I’ve managed to obtain a stay in a luxury B&B with secure parking and an EV charger 200 metres from Wembley stadium for £20 more than the Hotel - your loss IHG. I’ve used Holiday inn Express for my business travel for 20 years and this is the first time they have cancelled on me IHG Service, Owner at Holiday Inn Express London - Golders Green (A406) by IHG, responded to this review Hi Pie E, Thank you for your feedback, and stay at Holiday Inn Express London Golders Green (A406). Here on our property, we offer friendly and responsive service when you need it, and in a great location. I saw your review and am sorry for not meeting your expectations. I know this is not what you expected from a quality chain like ours, and with this in mind, I distributed your comments to our managers. We evaluated them and created a plan to better our services and offers. I am sending you a private message so we can discuss your stay further.I invite you to come and stay with us on your next travel.Thank you for your time,Oscar C.Case ManagerIHG Hotel & Resort Services

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• User:Chris M

  Trip type: Couples

  Do Not Use!

  14 Mar 2023

  IHG and Holiday Inn cancelled a reservation yesterday 13/3/23 on is for this hotel that was made in December 2022 for a holiday inn London on April 2nd. No prior warning or arrangement for alternative accommodation was offered after calling the central reservations team following this news. I have been a member since 2018 and I am appalled at this treatment.

• User:Keianne13

  Trip type:

  Appalling customer service - booking cancelled but they didn't tell me!

  16 Jan 2023

  On 4th January 2023 I booked to stay at the Holiday Inn Express Golders Green for two nights in June via the IHG app as I will be attending my niece's wedding. I subsequently recommended my son to stay there too as the prices were very reasonable. However, I just spoke to him and he said that there was no availability when he looked on the web. I was surprised by this so checked myself and found that the hotel availability was blocked out until September.I then rang IHG customer service (0371 423 4847) who, after some delay, confirmed that there was indeed a problem with the hotel. The agent then advised me that he would transfer me to reservations so that my booking could be cancelled. After several minutes on hold I was then cut off!I rang back and spoke to another agent. She initially knew nothing about the closure of the hotel but did eventually confirm that they were not taking bookings and that I would get an e:mail in due course saying that my reservation was cancelled. I asked when this would be and she replied that did not know. I then asked why IHG had not informed me that the hotel was now unavailable but she had no answer. As I had a non-refundable booking, I wanted assurance that I would not be charged and requested an e:mail to this effect. The agent said that she could not do this but reiterated that I would not be charged. I then said I would cancel the booking via the link on my reservation but she advised that if I did so then I would be charged!This is appalling customer service. Had I not fortuitously spoken to my son I would have arrived at the hotel in June only to find that it was shut as others have reported.I cannot understand how a reputable company such as IHG can treat its customers so badly. I hope IHG will respond to this review especially as I am a member of their Club and have regularly stayed at their hotels previously. We all deserve an explanation. IHG Service, Owner at Holiday Inn Express London - Golders Green (A406) by IHG, responded to this review Hi Keianne13, Thank you for choosing our hotel, for taking the time to provide feedback about your experience, and for always choosing our hotel brands for your stay. Holiday Inn Express provides the best lodging experience for every guest, and I'm sorry for the issues during your stay. I will be sharing your feedback with our hotel management for review. I've also sent you a private message to discuss this further. We hope you can give us a chance to regain your trust and confidence in our service. Stay Safe! Carl J. Case Manager IHGService

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