Holiday Inn Express London - Swiss Cottage

Recent Reviews: 1295

• User:Journey58057103689

  Trip type: Family

  Recurring cancellations - Opening date keeps moving

  01 Apr 2026

  Be very careful booking here. This property has a recurring pattern of accepting reservations and then cancelling them months in advance. The re-opening date has been pushed back multiple times (most recently to September 2026) after previously accepting bookings for earlier in the year.My reservation was cancelled with no help for rebooking, leaving us to find new accommodation at much higher last-minute rates. The hotel appears non-operational despite occasionally appearing as bookable on brand sites. Check other recent reviews here and elsewhere—this is a known issue. Avoid until they are actually open and hosting guests.

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• User:Curious64693944249

  Trip type: Solo travel

  Terrible Staff

  08 Apr 2024

  I was travelling from Budapest back to london and national express dropped me outside holiday inn express on Finchley Road around 3 AM. Unfortunately flight was delayed and my phone battery died and the bus didn’t have new apple type C cable port. I couldn’t book a cab to go back home, so I entered holiday express and they had a charging point at the entrance.But a very rude front desk executive with gold tooth filling didn’t let me charge the phone and asked me to leave . I requested so nicely given the circumstances but met with disdain. Couldn’t book my cab and took 3 hours with 3 night bus changes in rain to reach home for a journey which takes 10 mins in car. Is there no kindness left in people these days and I am shocked holiday inn express being such a reputed hotel hire such unhelpful staff. I have stayed myself so many time in holiday inn express , never again. IHG Service, Owner at Holiday Inn Express London - Swiss Cottage by IHG, responded to this review Dear Curious64693944249, I appreciate you for sharing your review about your recent stay at our Holiday Inn Express London - Swiss Cottage while in London. It's a pleasure having you as our guest.I am truly sorry that you did not experience an exemplary hotel stay because of the level of service you have received. On behalf of our hotel, I apologize for our staff's service. This is not what we want any of our guests to experience. I have sent you a private message to reaffirm my apologies.I very much hope that you will grant us the opportunity to prove ourselves again.Best Regards,Ben W.Case ManagerIHG Hotels and Resorts Service

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• User:Karine B

  Trip type: Solo travel

  Hotel is closed, do not book!

  12 Feb 2024

  This hotel is closed, I called the reception of the hotel and they confirmed that they are closed and they are planning to re-open only towards Q4 (end of the year), so if you're planning to book it, avoid it! Unfortunately Holiday Inn website and IHG website are still showing this hotel as available and this is very wrong, they should remove it from their listening until this hotel is back running or only allow future dates. IHG Service, Owner at Holiday Inn Express London - Swiss Cottage by IHG, responded to this review Hi Karine B,We appreciate you choosing the Holiday Inn Express London - Swiss Cottage for your leisure stay. We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.I have sent you a private message to discuss this further.I hope we'll remain your dependable choice, as we promise to make your stay more memorable and exciting.Yours in hospitality,Melissa PCase ManagerIHG Hotels & Resorts Service

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• User:cherylpT6913BN

  Trip type: Family

  Hotel closed

  12 Aug 2023

  Beware if you are booking for 2024. IHG are taking reservations for a hotel that may not be open. Glad I spotted reviews on here shortly after booking and was able to cancel. Phoned hotel front desk number and was told hotel is closed and MIGHT reopen next year. Chose Holiday Inn as I thought it was a name to be trusted but not so. So glad our family holiday - to coincide with my husband running the London Marathon - wasn’t ruined by a non-existent booking. Not good enough Holiday Inn 😡 IHG Service, Owner at Holiday Inn Express London - Swiss Cottage by IHG, responded to this review Hi cherylpT6913BN,Thank you for leaving us feedback and choosing Holiday Inn Express London - Swiss Cottage. We appreciate you choosing us and doing business with IHG Hotels and Resorts for your travel accommodations.Our hotel works very hard to ensure the facilities and service we provide are superior, and I am sorry that our hotel at the meantime. I have shared your feedback with the hotel management. I’ve also sent you a private message to obtain additional details about your stay.We hope you still choose our hotel for your future travels. I look forward to your response.Sincerely,Rosh D. Case ManagerIHG Hotels and Resorts Service

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• User:FredM1245

  Trip type:

  Cancelled Reservation After Booking Four Months Ago

  07 Mar 2023

  I had seen where this hotel had unilaterally cancelled bookings during the heart of the COVID crisis, but they were taking reservations now so I assumed that they had fixed whatever operational problems they had. We were booking a family vacation so options were limited for our group size and budget. This hotel seemed like a good option. We booked it in November 2022, and now, in February 2023, they have notified me that they are cancelling the booking. As others have noted, other options are scarce and pricing is definitely higher. If the hotel had suspected that they would need to cancel reservations, they should have not put out the rooms to reserve. I would have much rather chosen something else back in November than to have the rug pulled out from under us here in February. Being an IHG property, I expected the hotel to hold itself to a higher standard, but as everyone has mentioned, that is not the case. Don't take a chance on booking this hotel. They have violated the most basic promise of offering hotel rooms and then having them actually be available. IHG Service, Owner at Holiday Inn Express London - Swiss Cottage by IHG, responded to this review Hi FredM1245,I am glad to be a host to one of our valued guests. Thank you for choosing our Holiday Inn Express London - Swiss Cottage for your family travel and for sharing your feedback. I trust that all is well. We aim to offer an efficient and frictionless experience for our guests that's on the move. I'm sorry to learn about the situation. I have shared your comments with our hotel management team. I am sure they will use this as a coaching point for our team and a reference for improvement. I also sent a private message to obtain additional information. I hope this experience doesn't stop you from choosing IHG Hotels and Resorts for your future trips! Safe travels, Glaiza G.Case ManagerIHGService

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