Holiday Inn Express Victoria

Recent Reviews: 928

• User:Elpresidente777

  Trip type: Couples

  Great hotel - excellent service

  20 Mar 2026

  Lovely hotel in a great position to visit London attractions. Near Pimlico tube station and on the no. 24 bus route. Most important is the excellent and kind service that we received from the reception staff, especially, Catalin, and the General Manager, Anna. The rooms have all facilities you need, including hair drier, iron and ironing board. Good shower and our room had a window that we could open which is always a bonus. I would definitely recommend staying there. Guest service Team, Owner at Holiday Inn Express London - Victoria by IHG, responded to this review Dear Elpresidente777,Thank you very much for your fantastic review. We’re delighted to hear that you enjoyed our convenient location and found the rooms well-equipped and comfortable.It’s especially rewarding to know that our reception team, including Catalin, and our General Manager, Anna, provided such excellent and kind service. We will be sure to pass on your compliments—they will be thrilled!Your recommendation means a lot to us, and we look forward to welcoming you back on your next visit to London.Warm regards,The Hotel Team

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• User:Yvonne M

  Trip type: Family

  Great stay

  15 Jan 2026

  Great value for money, clean hotel breakfast nice, but what made breakfast special was Rima’s lovely friendly personality. What I liked was if you forgot to pack any toiletries they are will to supply them to you free of charge. Would recommend this hotel to anyone, staff so friendly. Guest service Team, Owner at Holiday Inn Express London - Victoria by IHG, responded to this review Dear D5319QDyvonnem,Thank you so much for your wonderful feedback! We’re delighted you enjoyed your stay, our breakfast, and the friendliness of Rima and our team. We’re also glad you found our complimentary toiletries helpful. Your kind words mean a lot, and we truly appreciate your recommendation. We look forward to welcoming you back soon!

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• User:Emma W

  Trip type: Family

  Good but could be better

  11 Dec 2025

  This hotel was small and compact but very clean. Every member of staff we met were helpful and friendly and they even looked after our bags when we checked out. The problem we had was with the room, we were in room no 407 a twin and there was absolutely no room to store anything. We had five coat hangers hanging over the top of one of the beds bedside shelves of which there were two but that was it. We were there for two nights and any longer would have struggled as we lived out of the suitcase. The shower head would also not tighten up on the pole so slid to the bottom every time we used it. I realise these are small things but they would have made our stay a lot better. Couldn’t complain about anything else, breakfast was plentiful and everywhere was clean. Guest service Team, Owner at Holiday Inn Express London - Victoria by IHG, responded to this review Dear Emma W,Thank you for taking the time to share your feedback. We’re delighted to hear that you found the hotel clean and our team friendly and helpful — including assisting with your bags after checkout. We’re sorry to learn that the storage space in your room wasn’t sufficient for your stay. Due to the Holiday Inn Express room design, storage areas are more compact, but your comments help us identify where we can improve the guest experience. We also appreciate you letting us know about the shower head in room 407; our maintenance team will ensure this is fixed promptly. We’re glad that you enjoyed the breakfast and overall cleanliness, and we hope to have the opportunity to welcome you again for a more comfortable stay.Regards,

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• User:JohnUK

  Trip type: Couples

  Fantastic stay

  10 Dec 2025

  So many positives from friendly check in to the breakfast welcome. The bed was comfy and the linen high quality. The whole hotel was spotless. The room was tiny but that didn’t matter and there was no noise from outside. I would certainly stay here again. Guest service Team, Owner at Holiday Inn Express London - Victoria by IHG, responded to this review Dear JohnUk,Thank you very much for your lovely feedback. We’re delighted to hear that you enjoyed the friendly check-in, breakfast welcome, and the comfort of our bed and high-quality linen. It’s also great to know you found the hotel spotless and appreciated the quietness of your room. We’re thrilled that the room size didn’t impact your stay and would be very happy to welcome you back again in the future.Regards,

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• User:swordfish1969

  Trip type: Business

  Awful

  10 Oct 2025

  Stopped here for work. Stayed in a "basement" room. The carpet was filthy. I'd have been embarrassed to put it in a skip. The air con didn't work, so they said they'd fetch a fan. An hour later they hadn't, so I reminded them as I passed reception to go out. It never came. The window rattled with every car passing, which was every 30 seconds. I would say I was woken by the breakfast room getting loudly arranged at 6am, but I'd been awake since 3am. A work colleague got someone come in to his adjoining room at 3am and put the TV on at full blast (the walls are thin and you hear every footstep above you). He banged on the wall then went to reception to complain to the receptionist who was asleep. At 4am he had to complain again as they'd done absolutely nothing. The breakfast was terrible. Bland sausage, seemingly broiled bacon, scrambled eggs with no taste, and extremely limited choice of sweet "treats". The one saving grace is a cheap bar. I stay in hotels in England and abroad easily 100+ days a year. I find it embarrassing that travellers could come to England and think this is our standard Guest service Team, Owner at Holiday Inn Express London - Victoria by IHG, responded to this review Dear swordfish1969,Thank you for taking the time to share your detailed feedback. I’m truly sorry to hear about your disappointing experience during your stay with us. What you’ve described falls far short of the standards we aim to uphold.Please accept our sincere apologies for the cleanliness issues, the broken air conditioning, and the lack of response from our team — these are not acceptable, and we’ll be addressing them immediately with our housekeeping and night staff. I also regret that your breakfast and room comfort did not meet expectations.Thank you again for your feedback, and I hope you might consider giving us another chance in the future.Kind regards,

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