Holiday Inn London - Heathrow Bath Road

Recent Reviews: 1978

• User: Dee S

  Trip type: Solo travel

  Friendly staff and a good deal

  I walked in at nearly midnight after leaving my airport voucher hotel which didnt have working A/C on an unusally hot night. Billy at the front desk was able to match my frenzied energy with humor and got me all set up and helped track down the basics (toothbrush, etc) I needed as a stranded passenger. Room was spacious for the price and had a bathtub (!) and working black out curtains. Maybe no o… Read moreI walked in at nearly midnight after leaving my airport voucher hotel which didnt have working A/C on an unusally hot night. Billy at the front desk was able to match my frenzied energy with humor and got me all set up and helped track down the basics (toothbr… Read more

• User: Donna B

  Trip type: Couples

  Excellent on many levels!

  Staff very friendly, welcoming and helpful. Checkin and checkout easy. Beds were very comfortable, wonderful shower and accommodation roomy. Overall cleanliness was very good although bathroom counters need replacement and hallway carpets need thorough cleaning. The latter did not affect our comfort. What was exceptional was the food. Considering all our meals were comp’d by the airline and buffet… Read moreStaff very friendly, welcoming and helpful. Checkin and checkout easy. Beds were very comfortable, wonderful shower and accommodation roomy. Overall cleanliness was very good although bathroom counters need replacement and hallway carpets need thorough cleanin… Read more

• User: Adventurebeforedemen

  Trip type: Business

  Great for the Heathrow airport

  Stayed for two separate stays on this trip. Stayed in a runway view room which as the name suggests looks towards Heathrow Airport. The room was spacious, well appointed and well equipped. The restaurant was clean and tidy and the service was good. The food was OK but no Michelin star coming soon and a bit over priced for what it was. Breakfast in the hotel was fine a slight queue to be seated but… Read moreStayed for two separate stays on this trip. Stayed in a runway view room which as the name suggests looks towards Heathrow Airport. The room was spacious, well appointed and well equipped. The restaurant was clean and tidy and the service was good. The food wa… Read more

• User: Spike1969a

  Trip type: Couples

  Disappointing - Gone Downhill since our last visit

  Hotel is ideally located; we booked parking with our stay for the convenience so that was all good. Now the bad part, on check in my card was double charged due to a problem at their end, they also failed to recognise my IHG member status. Room was just ok, fridge door was hanging off, bathroom good. Bed was really uncomfortable so we didn’t sleep much either.Paid for breakfast and were given a vo… Read moreHotel is ideally located; we booked parking with our stay for the convenience so that was all good. Now the bad part, on check in my card was double charged due to a problem at their end, they also failed to recognise my IHG member status. Room was just ok, fr… Read more

• User: Tonyw10000

  Trip type: Solo travel

  Exceptional service.

  The booking experience was exceptional, and both the check-in and check-out processes exemplified outstanding customer service. While I regret not recalling the name of the check-in attendant, her service was truly exemplary. The parking fees at this location are quite high; it would be beneficial if parking were complimentary for residents, consistent with the policy at other Holiday Inn establis… Read moreThe booking experience was exceptional, and both the check-in and check-out processes exemplified outstanding customer service. While I regret not recalling the name of the check-in attendant, her service was truly exemplary. The parking fees at this location… Read more