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Hotel Cafe Royal

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Hotel Cafe Royal

locationPiccadilly Circus, London

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About Hotel Cafe RoyalAbout Hotel Cafe Royal

Location

This hotel is located in the centre of London.

Facility

The hotel has a lift and features 160 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops as well. Children can enjoy the playground. Additional amenities include a playroom and a library. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, 24-hour room service, a laundry service and a coin-operated laundry. Complimentary newspapers are available. A business centre with fax machine and projector is available.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. A balcony is among the standard features of some rooms. The rooms have a double bed and a sofa bed. Separate bedrooms are available. Extra beds can be requested. A safe and a minibar are also available. Additional features include a refrigerator, a mini fridge and a tea/coffee station. There is also an ironing set and a trouser press. A telephone, satellite television, a radio and WiFi provide all the essentials for a comfortable holiday. Guests can take advantage of the nightly turndown service. Slippers are included. Bathrooms are equipped with a shower and a bathtub. A hairdryer, a vanity mirror and bathrobes are available for daily use. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

The pleasantly heated water of the indoor and outdoor pools guarantees comfortable swimming. Fine weather can be enjoyed on the terrace. The hot tub in the pool area promises pure relaxation. Sport and leisure facilities at the hotel include a gym, yoga and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a hammam and massage treatments. The hotel offers plenty of activities and entertainment options, including an entertainment programme, a kids' club, live music, a dance club and a nightclub.

Meals

Dining facilities include a restaurant, a café and a bar. Breakfast and lunch are served every day. Diet meals, gluten-free meals, vegetarian dishes and children's meals can be prepared on request. The hotel also offers special catering options.

Payment

The hotel accepts the following credit cards: American Express, VISA, Diners Club, JCB and MasterCard.

Amenities at Hotel Cafe Royal Amenities at Hotel Cafe Royal

  • Facilities

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Games room

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      Garage

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      Hotel Safe

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      Kids Club

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Nightclub

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      Pets

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      Playground

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      Restaurant(s)

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      Room Service

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      Shops

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Contactless room service

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Children's Entertainment

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      Gym

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      Heated Pool(s)

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      Indoor Pool

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      Jacuzzi

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Sauna

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      Steam bath

LocationLocation

Map preview

Around this property:

Centre

800 m

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

2291

Very Good

242

Average

76

Poor

35

Terrible

16

Recent Reviews: 2660

  • User:Babymalteser

    Trip type: Couples

    Our 20th wedding anniversary at Cafe Royal

    rating24 May 2026

    My husband and I were celebrating our 20th wedding anniversary on 13th May 2026 at the Cafe Royal. To make our experience memorable, Cafe Royal was our wedding venue all those years ago and wanted to relive a few of our special memories.Cafe Royal, went above and beyond our expectations, from the moment we arrived we were greeted beautifully, with warm welcome smiles, friendly faces and were more than happy to meet us.They showed us around the venue and took photos, it was just so wonderful.We had a table at the cafe Royal Grill, it was perfect from start to finish, the room was full of stunning decor, every waiter and staff member were fantastic in every way.The food was outstanding, we enjoyed a starter, main and dessert, completely out of this world.We couldn’t have wished for a more perfect day from start to finish.I wanted to put this feedback together to share our experience and to thank every staff for the most magical experience of reliving some beautiful memories.We look forward to returning and celebrating another year and have an over night stay in London in the future at their hotel.Thank you Cafe Royal from the bottom of our hearts for this most perfect, memorable experience ever! Eugene Leonard, General Manager at Hotel Cafe Royal, responded to this review Dear Babymalteser,Thank you for sharing such a heartfelt review following your 20th wedding anniversary celebration with us.It was a pleasure to welcome you back to Hotel Café Royal for such a meaningful occasion, especially knowing the hotel holds such special memories for you both. I am delighted your experience made the celebration such a memorable one.Your generous comments regarding our team, atmosphere and food are sincerely appreciated. We look forward to welcoming you both back for a future stay with us.Kind regards,Eugene LeonardGeneral Manager

  • User:Lars_Krull

    Trip type: Couples

    Hotel Café Royal London – a very strong choice for both business and leisure

    rating14 May 2026

    My wife and I stayed at Hotel Café Royal in London from 12 to 14 May 2026.When we travel to London, location matters a great deal to us. I often need to take care of business while my wife enjoys the city, looks around and does some shopping. We have been to London many times and have previously stayed at hotels such as The Ritz and The Dilly, so our expectations are not based on brochures alone.I am also a member of the GHA DISCOVERY loyalty programme, mainly because a number of my previous stays in other cities have been at Kempinski hotels, including the Adlon in Berlin. This time I wanted to see what another hotel within this loyalty universe could offer, and that is why we chose Hotel Café Royal.We arrived early, left our luggage at the hotel and went for a long walk in London. When we returned, we were allocated a Deluxe Room, which in fact reflected the double upgrade available through the GHA DISCOVERY programme. That kind of recognition matters. It is one of the reasons why loyalty programmes only make sense when the benefits are actually delivered in practice.The room itself was very good. It was well designed, comfortable and in excellent condition. The bathroom was very nice, and the entrance area had good wardrobe space, which matters more than many hotels seem to understand. The room felt updated, calm and properly maintained.The staff deserve real credit. Across the hotel, the attitude was service-oriented and professional. In this respect Hotel Café Royal clearly outperforms at least one of the other London hotels I have mentioned. This is important, because guests do not book a five-star hotel only for marble, location and a good bed. They book it because they expect service. Hotel Café Royal seems to understand that.We had breakfast on both mornings, and it was an excellent experience. If you stay here and have the time, you should give yourself and your partner that start to the day. We also used the bar and in-room dining, and both were fully satisfactory.We also used the pool and jacuzzi, and that deserves to be mentioned. There is something quite special about swimming in a calm, well-kept pool just steps from Piccadilly Circus. To be able to retreat from one of the busiest and most central parts of London into that kind of quiet, almost hidden, space is a luxury in itself. Bathing this close to such a central landmark is an experience you only find in a small number of selected hotels around the world.This hotel wins first on location. It is difficult to imagine a much better base in London if you want to combine business, shopping, walking and simply being in the middle of the city. But it also wins on the quality of the rooms, the spa facilities, the loyalty recognition and the attitude of the staff. Everything felt as if it had been thought through and kept in proper order.Hotel Café Royal is now clearly at the top of my list for future stays in London, whether I come for business, leisure — or, as often happens, a combination of both. Eugene Leonard, General Manager at Hotel Cafe Royal, responded to this review Dear Mr Krull,Thank you for taking the time to share such a thoughtful review following your recent stay at Hotel Café Royal.I am truly pleased to know that so many aspects of your visit, from the comfort of your room and the spa facilities to the service provided by our team, contributed to such an enjoyable stay for both you and your wife. Your generous comments and recommendation are sincerely appreciated.We very much look forward to welcoming you back to Hotel Café Royal on your next visit to London.Kind regards,Eugene LeonardGeneral Manager

  • User:newlextravels

    Trip type: Couples

    Our favorite London hotel!

    rating11 May 2026

    This is a belated review, but we had another wonderful stay at Hotel Cafe Royal this past winter. Our Amex FHR benefits were all honored, with a very nice upgrade and welcome treats. This is our favorite hotel in London - the location on Regent Street is perfect, the staff wonderful, and the rooms as well as the amenities are excellent! We had a little hiccup when our TV cable connection prevented us from watching a Premier League match that we were looking forward to, but the hotel tried mightily to get it restored. It was a cable company issue, not the hotel's fault. Nevertheless, Kurtis more than made it up to us. Thank you Kurtis for your wonderful handling of this! You are a true asset to the hotel. And always a shout out to the superb concierges who offer great advice and land sought after reservations. Looking forward to our return! Eugene Leonard, General Manager at Hotel Cafe Royal, responded to this review Dear newlextravels,Thank you for taking the time to share your review after some time, it is greatly appreciated.It is wonderful to know Hotel Café Royal continues to be your favourite hotel in London and that you enjoyed your room, our amenities and central location.I am pleased the issue you experienced during your stay was resolved, and your kind comments regarding Kurtis and our concierge team are greatly appreciated.We very much look forward to welcoming you back again soon.Kind regards,Eugene LeonardGeneral Manage

  • User:Anatdring

    Trip type: Business

    The BEST you can ever get in London!

    rating17 Apr 2026

    The BEST personnel you could have encounter when visiting Hotel Cafe Royal. Giuseppe at Concierge is always smiling and accommodating with any requests and very knowledgeable.Tommy at the door is superlative, Mustafa leading the porters, Roy in Cakes &Bubbles with Cherlyn and Daniel are always going the extra mile. Ultimately, the whole hotel is and will always be my favorite home in London. Eugene Leonard, General Manager at Hotel Cafe Royal, responded to this review Dear A.r,Thank you for sharing such a wonderful review. I am delighted to hear that our team made such a strong impression and contributed to your experience in such a meaningful way.Thank you for your kind recognition of Giuseppe, Tommy, Mustafa, Roy, Cherlyn and Daniel, it is greatly appreciated.Your loyalty means a great deal to us, and we look forward to welcoming you back to your home in London again soon.Kind regards,Eugene LeonardGeneral Manager

  • User:Cruiser52189479167

    Trip type: Couples

    excellent

    rating06 Apr 2026

    Best place ever. We went multiple times.Every room is beautiful.Restaurant is anciant and you should get lunch here (not afternoon tea sorry).Every detail is kept in mind. Thank you. Eugene Leonard, General Manager at Hotel Cafe Royal, responded to this review Dear Aiden,Thank you for your kind review. I am delighted to hear that you enjoyed your visits with us and appreciated our rooms and the character of our restaurant. Your generous comments regarding the attention to detail are truly valued.We look forward to welcoming you back again soon.Kind regards,Eugene LeonardGeneral Manager

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