Hotel Indigo London - 1 Leicester Square

Recent Reviews: 718

• User:Oren P

  Trip type: Business

  Perfect hotel at the heart of the West end

  09 Jun 2026

  Stayed there for 3 nighty on a business trip. the hotel is at Leicester square right in the middle of everything important in central london. Very good tube connections, hundreds of restaurant at every price point and China town is just adjacent. The staff welcomed me and upgraded my room. the room is in a very good condition, very clean and the Air conditioner worked flawlessly. The restaurant at the top floor serve very good breakfeast and in the evening is a lively bar. noise can be an issue from outside but that's the price you pay to be in the middle of the west end and everything, but after midnight it calms down. I highly recommend it for anyone coming to London for sighseeing and tourist attractions. Guest Experience Team, Owner at Hotel Indigo London - 1 Leicester Square by IHG, responded to this review Dear Oren,Thank you so much for the fantastic review and the wonderful title — being your "perfect hotel at the heart of the West End" is exactly what we hope to be!You've summed up our location perfectly: right in the middle of central London, with excellent tube links, restaurants for every taste and budget, and Chinatown just next door. We're delighted our team could welcome you so warmly and surprise you with an upgrade, and it's brilliant to hear the room was in great shape, spotlessly clean, and kept comfortable throughout your stay. We're so pleased too that you enjoyed breakfast at our top-floor restaurant and the buzz of the bar in the evenings.Thank you for recommending us to fellow travellers exploring London. We can't wait to host you again on your next visit!Warm Regards,Guest Experience Team

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• User:Cruiser41899068933

  Trip type: Business

  Loud and mediocre hotel. Not worth it.

  07 Jun 2026

  A very mediocre hotel to say the least. Reception staff was pretty unfriendly and unhelpful at check in. Was was decent but location is on top of a busy square so it was very loud in the room. Restaurant on the roof has great views but breakfast was terrible. Overall not worth the money at all. Guest Experience Team, Owner at Hotel Indigo London - 1 Leicester Square by IHG, responded to this review Dear Guest,Thank you for taking the time to share your experience with us.We're glad the rooftop restaurant's views made an impression, and we appreciate your comments about our location in the heart of the city. We also note your thoughts on our welcome, room comfort, and breakfast offerings, and we take this kind of feedback seriously as part of our ongoing commitment to looking after our guests well.Our central Leicester Square setting puts the very best of London right on the doorstep, and we're always working to ensure every guest feels right at home throughout their stay.We hope you'll give us another chance to deliver the experience you deserve on a future visit.Warm Regards,Guest Experience Team

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• User:Elena G

  Trip type: Couples

  Avoid this place!!!

  27 May 2026

  The worst hotel experience ever — avoid this place!If you’re considering staying here — don’t. Every time we walked past the front desk, there was someone complaining about something. The manager, Hash, was completely unprofessional and ineffective — not what you would expect from a 4-star hotel. They say fish rots from the head!!!The location was unsafe, noisy, and so unpleasant that on our very first day we asked whether we could be moved to another hotel within their chain. We booked a premium room and, as a Diamond member, were promised an upgraded room on a higher floor with balcony. We were told to pack, check out, and check back in — only to find out the room wasn’t available. This happened twice, forcing us to repeatedly pack and unpack. We were on the edge and requested a refund so we could move to another hotel. Denied. The fridge in our room also didn’t work, despite me having medication that required refrigeration. They claimed it was fixed, but it stopped working again, likely ruining expensive medication.Cherry on top: on checkout day they refused to store our bags unless we paid an extra fee. Completely unacceptable service and extremely poor management. Guest Experience Team, Owner at Hotel Indigo London - 1 Leicester Square by IHG, responded to this review Dear Elena,Thank you for taking the time to share your feedback. We’re truly sorry to hear that your stay did not meet the standards you expected, and we understand how frustrating it must have been when things didn’t go as planned.We take all guest feedback seriously, and your comments will be shared with our management team as we continually work to improve the experience we offer. As a valued IHG Diamond member, we recognise how important it is to deliver on the promises made at the time of booking, and we regret that we fell short of those expectations on this occasion.We hope to have the opportunity to welcome you back and provide you with the experience you deserve.Warm Regards,Guest Experience Team

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• User:ThePhantom12

  Trip type: Family

  I will never stay in this hotel again

  25 May 2026

  The worst thing your money could buy. Bad service, bad hospitality, and bad food. You have to ask for the basic amenities that should be available in zero-star hotels, and to your surprise they don’t afford it to you.The only good thing about this hotel is location. Guest Experience Team, Owner at Hotel Indigo London - 1 Leicester Square by IHG, responded to this review Dear Guest,Thank you for taking the time to share your feedback following your recent stay.We're glad to hear that our central location worked well for you, as being right on Leicester Square is something many of our guests appreciate. We've carefully noted your comments regarding service and the in-room experience, and we take this kind of feedback seriously as we continually work to enhance every aspect of a guest's stay with us.Delivering warm hospitality and attentive service is at the heart of what we strive to do, and we're committed to ensuring our standards reflect that for every visitor.We hope you'll give us another chance to deliver the experience you deserve on a future visit to London.Warm Regards,Guest Experience Team

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• User:Skapole

  Trip type: Couples

  Extremely small room and mostly bored staff

  17 May 2026

  We booked a double room. The room we were given was extraordinary small for 2 people. There was a 6” gap down the right side of the bed to walk down. The bathroom was small. Really not big enough for two people and very disappointing. The bar staff were quite friendly. The restaurant staff in the morning were fairly uninterested in serving the customers, with the exception of one lady who was very helpful and proactive (Indian lady - didn’t get her name unfortunately, but she was very good) The reception staff were worse. Gave the impression of being completely bored out of their minds! We won’t be going back! Guest Experience Team, Owner at Hotel Indigo London - 1 Leicester Square by IHG, responded to this review Dear Skapole,Thank you for taking the time to share your feedback following your recent stay with us.We're pleased to hear that you found our bar team friendly, and it's lovely that one of our restaurant colleagues stood out for her warmth and attentiveness — we'll be sure to pass along your kind words. We also appreciate your comments regarding the room and overall experience. As a boutique property in the heart of the West End, our rooms reflect the character of our historic Leicester Square location, and we're always mindful of how we can ensure every guest feels comfortable and well looked after from arrival to departure.Your feedback is genuinely valued and helps us continue refining the warm, engaged service our guests rightly expect. We hope you'll give us another chance to deliver the experience you deserve on a future visit to London.Warm Regards,Guest Experience Team

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