Hyatt Regency London Albert Embankment

Recent Reviews: 648

• User:217darwinr

  Trip type:

  You'll Enjoy Your Stay at Albert Embankment

  06 Jun 2026

  Loved the location of Albert Embankment. Great room with view of the Thames. Modern, clean hotel with excellent customer service. Basit Dadarkar, Guest Services / Front Office at Hyatt Regency London - Albert Embankment, responded to this review Dear 217darwinr,We’re delighted to hear that you loved our location on Albert Embankment and enjoyed the beautiful views of the Thames. It’s also great to know that you found the hotel modern, clean, and that our team delivered excellent customer service—this truly means a lot to us.We look forward to welcoming you back again soon for another memorable stay!Kind regards,

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• User:aleksandra w

  Trip type: Business

  Exceptional service and stay!

  18 May 2026

  Our stay at the hotel was absolutely wonderful from beginning to end.A very special thank you goes to Patricia, the Reservation Manager, who was truly invaluable throughout the entire process. She supported us at every stage — from room reservations and payments to organizing a welcome drink and lunch for the guests traveling with us. Everything was handled with great professionalism, patience and care.The entire hotel staff was incredibly helpful, kind and patient during every step of our stay. We truly felt looked after at all times, which made the whole experience completely stress-free and enjoyable.We also loved the rooftop restaurant — the food was excellent and the view over the Thames was absolutely beautiful.Thank you once again to the whole team for making our stay such a pleasant experience. We would be very happy to come back in the future! Basit Dadarkar, Guest Services / Front Office at Hyatt Regency London - Albert Embankment, responded to this review Dear Sightsee484556,Thank you so much for taking the time to share such a wonderful review of your recent stay with us.We are absolutely delighted to hear that your experience was exceptional from beginning to end. and not only for recognising Patricia – we are incredibly proud of her dedication, but also to hear that you enjoyed our rooftop restaurant, along with the beautiful views over the Thames. Your appreciation of our team's service, kindness, and care will certainly be shared with everyone.We truly look forward to welcoming you back again in the future for another memorable stay.Kind regards,

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• User:Dexter T

  Trip type: Business

  Very friendly staff!

  17 May 2026

  Very friendly and kind staff. Sakar was very helpful, he upgraded us to a better room and gave us late checkout! Basit Dadarkar, Guest Services / Front Office at Hyatt Regency London - Albert Embankment, responded to this review Dear 619dextert,Thank you so much for your kind feedback! We’re truly delighted to hear that you had a pleasant stay with us and found our team friendly and welcoming.A special thank you for recognising Sakar — we’re pleased he could make your stay even more memorable with the room upgrade and late check-out. Your kind words will certainly be shared with him and the team.We look forward to welcoming you back again soon!Kind regards,

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• User:jerrys01

  Trip type: Couples

  Good room and great views

  10 May 2026

  From the hotel, you can see the Parliament buildings, and part of the River Thames. Definitely some fantastic views! We were able to walk to both Parliament and Westminster Abbey. The room was a little small, but well furnished. We were upgraded to a deluxe king. My wife really liked the shower, but the bathroom could have used more storage space. The bed was comfortable, and we slept well. Besides a desk & chair, we also had a sitting chair and a loveseat. While the staff was pleasant, I did have an issue getting a copy of my final invoice. The hotel was in the midst of changing their billing system, and my invoice wasn't ready on checkout. I had to request the invoice twice before I finally received my copy. Basit Dadarkar, Guest Services / Front Office at Hyatt Regency London - Albert Embankment, responded to this review Dear jerrys01,Thank you very much for taking the time to share your detailed feedback following your recent stay with us.We are delighted to hear that you enjoyed our central location and the beautiful views overlooking the Parliament buildings and the River Thames. It’s wonderful to know that you were able to explore nearby landmarks such as Westminster Abbey with ease. We are also pleased that you found your upgraded Deluxe King room comfortable and well furnished, and that you had a restful night’s sleep. Your kind comments about the shower and our pleasant team are truly appreciated.At the same time, we sincerely apologise for the inconvenience you experienced regarding your final invoice. Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you and your wife back for an even more seamless and enjoyable stay in the future.Kind Regards,

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• User:I6129ZLsusanw

  Trip type:

  Meh for the price.

  09 May 2026

  This place is more like a Marriott courtyard than an Hyatt and is Meh at best. Smallest room I’ve ever seen. Front desk staff were ok. Didn’t have breakfast option but buffet or à la carte was available next door for 20% discount. Male Staff moved like turtles and you had to beg them to serve you. The 2 young ladies were sweet. Good Hot food when they finally took your order. Buffet isn’t worth it if u have to pay. Nice quiet area but not worthy of Hyatt name. Basit Dadarkar, Guest Services / Front Office at Hyatt Regency London - Albert Embankment, responded to this review Dear I6129ZLsusanw,Thank you for taking the time to share your feedback.We are sorry to learn that your experience did not fully meet your expectations. However, we would like to clarify that all our room sizes, layouts, and bed configurations are clearly detailed on our official website to ensure transparency and help guests select the accommodation best suited to their needs.With regards to your dining experience, we regret that the service did not feel prompt on this occasion. Please be assured that this is not reflective of our usual standards, and your comments have been shared with the team for immediate review. We are, however, pleased to note that you found some of our colleagues courteous and enjoyed the quality of the food.We do hope you will give us another opportunity in the future to provide you with a stay that better reflects our true level of service and hospitality.Kind Regards,

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