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Ibis London Excel Docklands

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Ibis London Excel Docklands

locationDocklands, London

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About Ibis London Excel DocklandsAbout Ibis London Excel Docklands

Location

This hotel warmly welcomes guests in London.

Facility

The hotel has 3 lifts and features 278 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access is provided in public areas. The hotel offers a number of facilities for guests with disabilities. Wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a car hire service, medical assistance, room service, a laundry service and a coin-operated laundry. Bicycles can be kept in the bicycle storage area. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. All rooms are carpeted and include a double bed. Extra beds can be requested. A safe and a desk are also available. Guests will also find a tea/coffee station included among the standard features. An ironing set is provided for guests' convenience. A telephone, satellite television, a radio and WiFi are provided as well. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

For those who wish to stay active while on holiday, the hotel offers golf.

Meals

The dining area includes a restaurant and a bar. A generous breakfast buffet and lunch are served every day. Special culinary options, such as diet meals, are also available. The hotel also offers special catering options.

Payment

The hotel accepts the following credit cards: VISA, Diners Club and MasterCard.

Amenities at Ibis London Excel Docklands Amenities at Ibis London Excel Docklands

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Cellar

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Pets

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      Restaurant(s)

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      Room Service

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      Shops

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      TV Room

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      Wifi

  • Hygiene

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      ALLSAFE (Accor/Bureau Veritas)

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

    • -

      Special Diet

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      Special Offers

  • Sport/Entertainment

    • -

      Golf

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

1009

Very Good

1105

Average

541

Poor

178

Terrible

152

Recent Reviews: 2985

  • User:17deekay

    Trip type: Family

    amazing experience

    rating09 Jun 2026

    Hathim whoworked on the front desk of reception is an amazing person he was very kind welcoming us and Esther at the bar had a beautiful and warm energy and was very talkative and had an amazing conversation with me and my mother, i will definitely be staying here again.

  • User:Ngoc Vu P

    Trip type: Friends getaway

    Euro trip Best hotel

    rating07 Jun 2026

    “We had a wonderful stay during our Europe tour. The hotel was clean, comfortable, and well-maintained, with friendly and helpful staff who made us feel welcome. The rooms were comfortable, the breakfast was excellent, and the location was convenient for sightseeing. Thank you to the hotel team for helping make our trip enjoyable and memorable. Highly recommended!” Mehwish Farzan, Owner at ibis London Excel Docklands, responded to this review Dear Ngoc Vu P,Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found our hotel clean, comfortable, and well-maintained. It is wonderful to know that our team provided you with friendly service and that you enjoyed the breakfast and our convenient location. Your recommendation means a lot to us, and we look forward to welcoming you back on your next visit to London.Mehwish Farzan Guest Experience Coordinator

  • User:milli m

    Trip type: Business

    f and b

    rating31 May 2026

    sully and yolanda fantastic food service lovely people!! and he said happy birthday amazing service Mehwish Farzan, Owner at ibis London Excel Docklands, responded to this review Dear Millim985,Thank you for your kind words regarding our food and beverage team. We are delighted to hear that Sully and Yolanda contributed positively to your experience during your birthday celebration. Your feedback is greatly appreciated and motivates us to continue delivering exceptional service.Mehwish FarzanGuest Experience Coordinator

  • User:Trudy H

    Trip type: Friends getaway

    ALL POSITIVE .................

    rating24 May 2026

    We enjoyed our stay at the Ibis. The price was right, rooms clean and comfortable and the breakfast very enjoyable. Super helpful staff. Would recommend to anyone Mehwish Farzan, Owner at ibis London Excel Docklands, responded to this review Dear Trudyh478,Thank you for your wonderful feedback regarding your recent stay at our hotel. We are delighted to hear that you enjoyed the comfort of your room and appreciated the quiet atmosphere. It is also gratifying to know that our staff made a positive impression during your visit. Your kind words encourage us to continue providing excellent service and value to our guests.Warm regards,Mehwish FarzanGuest Experience Coordinator

  • User:JIANI W

    Trip type: Business

    Still, I have to say all the staff at the front desk and the breakfast area downstairs are really friendly. That’s a rea

    rating20 May 2026

    We stayed many days. The room wasn’t properly cleaned the past two days. They just tidied up the beds and never changed the bath towels. The towels are old and we don’t want to use them. What’s more, they didn’t leave any foot towels as well.Still, I have to say all the staff at the front desk and the breakfast area downstairs are really friendly. That’s a really nice part of our stay. Mehwish Farzan, Owner at ibis London Excel Docklands, responded to this review Dear 768jianiw,Thank you for your feedback regarding your recent stay with us. We are pleased to hear that you found our front desk and breakfast area staff to be friendly; they strive to provide excellent service. However, we sincerely apologize for the oversight in cleaning during your stay, particularly concerning the towels and the overall room maintenance. Our housekeeping team aims to ensure that all aspects of your room meet the highest standards, and we regret that this was not your experience. Your comments are invaluable as we continually work to improve our services.Thank you once again for your input.Mehwish FarzanGuest Experience Coordinator

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