Ibis London Shepherds Bush - Hammersmith Hotel

Recent Reviews: 2536

• User:stephentaynton

  Trip type: Couples

  Great value

  01 Apr 2026

  We were looking for a reasonable hotel close to the West End and this Ibis was just right. Good value, parking which leads into the hotel (it does cost £25 for a full day but considering where it is, it is good value), pleasant front of staff, nice room, good bathroom and breakfast if you want it. There is also a bar. Clean property and central to Westfield if you want to do a spot of shopping. Seriously you cannot go wrong, if for one night or perhaps an extended stay. Highly recommend it. Aga E, Other at ibis London Shepherds Bush - Hammersmith, responded to this review Dear stephentaynton,We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Kind Regards,Nicola (he/him)Front Desk

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• User:Olayinka O

  Trip type: Family

  Room smelling of Marijuana and very dirty bedsheet

  30 Mar 2026

  ATTENTION ATTENTION ATTENTION:DO NOT BOOK YOUR STAY AT "ibis London Shepherds Bush - Hammersmith". The hotel has the lowest quality that I have ever seen in my life. I book 2 night there and when I got to the room assigned to me, it was filled was the smell of Marijuana and the bedsheet was very dirty. This is a very wrong place for anyone to stay if you are travelling to London and hotel management are aware of the low standard of their facility and that is why immediately you book the hotel, They will immediately deduct charges from your credit card unlike every other hotel.You will regret if you book this hotel. Aga E, Other at ibis London Shepherds Bush - Hammersmith, responded to this review Dear olainkao434,Thank you for taking the time to share your feedback regarding your recent stay with us at ibis London Shepherds Bush – Hammersmith. I am truly sorry to hear about the issues you encountered, particularly the smell of marijuana in the room and the condition of the bedsheet. This is certainly not the standard we aim to provide, and I sincerely apologies for the inconvenience this caused.I would also like to clarify the matter regarding the payment. Your reservation was made through a third‑party website using an Advance Saver rate. This type of rate is offered at a lower price compared to our Flexible rate, and for that reason it is non‑refundable. Additionally, because the booking was made through a third‑party platform, they are the ones responsible for processing the payment, not the hotel directly.Regarding the room concerns, our reception team is available 24/7 and always happy to assist. If you had informed us during your stay, we would have gladly arranged a room move or taken immediate action to resolve the issue for you. Your comfort is important to us, and we regret that we were not given the opportunity to make things right while you were here.Once again, please accept our sincere apologies. We appreciate your feedback, as it helps us improve our services, and we hope you will consider giving us another chance in the future so we can provide you with a much better experience.Kind regards,Nicola (he/him)Front Desk Office

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• User:Cathyq66

  Trip type: Couples

  Good if you are off to a concert

  07 Mar 2026

  Pros:- close to the tube station, lots of shops, places to eat and very near to the o2 empire. Breakfast was good, but they were slow in topping up things that had run out.Not so good :- we were allocated a disabled room even though we didn’t need it which was okish.The shower was a wet room which was very old and dated. The actual shower had nowhere to put anything apert from the floor which is not disabled friendly. The shower plug obviously had not been cleaned in a while so the whole bathroom flooded nearly out into the bedroom area. They were quick to send someone to sort this though. Slept ok and there were extra pillows if you needed them.Tea and coffee were your normal cheap ones but not enough of them.I would stay here again but not in a disabled room. Aga E, Other at ibis London Shepherds Bush - Hammersmith, responded to this review Dear Cathyq66,Thank you very much for sharing your feedback following your recent stay with us. We’re delighted to hear that you enjoyed our convenient location, the nearby shops and restaurants, and that breakfast and the rest of the amenities met your expectations.I’m truly sorry that you were allocated an accessible room when you did not require one. At times this can happen due to availability, and while these rooms are larger than our standard rooms, we understand they may not always suit every guest’s preference. We apologies for any inconvenience this caused.I’m also very sorry about the issue with the shower drain. I’m glad to hear our team responded promptly and resolved it for you. Our reception is available 24/7, and we’re always ready to assist with anything you may need during your stay.Regarding the tea and coffee amenities, we completely understand your point. Additional supplies are always available at reception, and we’re happy to provide more at any time.Thank you again for your helpful comments. We hope to welcome you back in the future, and we will do our best to ensure your next stay is much more comfortable.Kind regards,Nicola (he/him)Front Desk Office

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• User:A_Belgian

  Trip type: Couples

  Great hotel for London visit

  12 Feb 2026

  We had a nice stay at this Ibis, with its friendly staff. Conveniently close to Shepherd's Bush tube station. Will definitely consider it again on our next trip to London. Aga E, Other at ibis London Shepherds Bush - Hammersmith, responded to this review Dear A_Belgian,We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Kind Regards,Nicola (he/him)Front Desk

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• User:shauna M

  Trip type: Solo travel

  Rude unhelpful staff

  05 Feb 2026

  I received the worst customer service from Andria and her colleague. They do not go out of there way to help you at all. I asked to use a charger and was told they had none when she using one her self. They made me feel unwelcome and like i shouldn't of been there when I paid good money to stay one night. I highly do not recommend. Litter in the hallways etc. Aga E, Other at ibis London Shepherds Bush - Hammersmith, responded to this review Dear X4019XMshaunam,Thank you for taking the time to share your feedback. I am very sorry to hear about your experience and how you felt you were treated by our team. This is not the level of service we aim to provide, and I sincerely apologise for the inconvenience and disappointment caused.Regarding the charger, I understand how the situation may have appeared. Chargers are not part of the amenities we offer as a standard service, and the one you saw in use may have been a personal charger belonging to the colleague in question, which unfortunately cannot be lent out for safety reasons. However, we do have wireless chargers available at the bar for guest use, and I apologise if this was not communicated to you by the staff at the time.I am also sorry about the litter you noticed in the hallways. While our housekeeping team collects rubbish during their morning rounds, we cannot always control when guests leave items outside their rooms. Even so, we will reinforce our monitoring to ensure the corridors remain clean throughout the day.Once again, I apologise for the experience you had. Your feedback is important to us, and we will use it to improve our service. We hope that, should you choose to stay with us again, we can provide you with a much better and more welcoming stay.Kind regards,Nicola (he/him)Front Desk Office

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