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Ibis London Shepherds Bush - Hammersmith Hotel

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Ibis London Shepherds Bush - Hammersmith Hotel

locationSheperd's Bush, London

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About  Ibis London Shepherds Bush - Hammersmith HotelAbout Ibis London Shepherds Bush - Hammersmith Hotel

Location

This hotel welcomes guests in London.

Facility

The hotel has a lift and features 128 rooms. The friendly staff at the reception desk are happy to answer any questions. A baggage storage service and a safe are available. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops as well. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Other services include a 24-hour security service, a car hire service, medical assistance, room service, an alarm call service, a laundry service and a coin-operated laundry. Daily newspapers are available for purchase. To assist guests with their business and communication needs, the business centre offers a fax machine.

Rooms

Rooms are equipped with air conditioning and central heating. Rooms include a double bed. Extra beds can be requested. A safe and a desk are also available. Guests will also find a tea/coffee station included among the standard features. An ironing set is provided for guests' convenience. A telephone, satellite television, a radio, an alarm clock and WiFi are provided as well. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower and a bathtub. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

Guests can enjoy a selection of sport and entertainment options. There are many ways to relax or stay active at the hotel, including a gym and a sauna.

Meals

Dining facilities include a restaurant, a café and a bar. A continental breakfast buffet and dinner are served every day.

Payment

The hotel accepts the following credit cards: American Express, VISA and MasterCard.

 Amenities at Ibis London Shepherds Bush - Hammersmith Hotel Amenities at Ibis London Shepherds Bush - Hammersmith Hotel

  • Facilities

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Conference Room

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      Disability-friendly

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Pets

    • -

      Restaurant(s)

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      Room Service

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      Shops

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      Wifi

  • Hygiene

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      ALLSAFE (Accor/Bureau Veritas)

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Continental Breakfast

  • Sport/Entertainment

    • -

      Gym

    • -

      Sauna

LocationLocation

Map preview

Around this property:

Centre

9 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

1148

Very Good

1077

Average

212

Poor

59

Terrible

40

Recent Reviews: 2536

  • User:stephentaynton

    Trip type: Couples

    Great value

    rating01 Apr 2026

    We were looking for a reasonable hotel close to the West End and this Ibis was just right. Good value, parking which leads into the hotel (it does cost £25 for a full day but considering where it is, it is good value), pleasant front of staff, nice room, good bathroom and breakfast if you want it. There is also a bar. Clean property and central to Westfield if you want to do a spot of shopping. Seriously you cannot go wrong, if for one night or perhaps an extended stay. Highly recommend it. Aga E, Other at ibis London Shepherds Bush - Hammersmith, responded to this review Dear stephentaynton,We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Kind Regards,Nicola (he/him)Front Desk
  • User:Olayinka O

    Trip type: Family

    Room smelling of Marijuana and very dirty bedsheet

    rating30 Mar 2026

    ATTENTION ATTENTION ATTENTION:DO NOT BOOK YOUR STAY AT "ibis London Shepherds Bush - Hammersmith". The hotel has the lowest quality that I have ever seen in my life. I book 2 night there and when I got to the room assigned to me, it was filled was the smell of Marijuana and the bedsheet was very dirty. This is a very wrong place for anyone to stay if you are travelling to London and hotel management are aware of the low standard of their facility and that is why immediately you book the hotel, They will immediately deduct charges from your credit card unlike every other hotel.You will regret if you book this hotel. Aga E, Other at ibis London Shepherds Bush - Hammersmith, responded to this review Dear olainkao434,Thank you for taking the time to share your feedback regarding your recent stay with us at ibis London Shepherds Bush – Hammersmith. I am truly sorry to hear about the issues you encountered, particularly the smell of marijuana in the room and the condition of the bedsheet. This is certainly not the standard we aim to provide, and I sincerely apologies for the inconvenience this caused.I would also like to clarify the matter regarding the payment. Your reservation was made through a third‑party website using an Advance Saver rate. This type of rate is offered at a lower price compared to our Flexible rate, and for that reason it is non‑refundable. Additionally, because the booking was made through a third‑party platform, they are the ones responsible for processing the payment, not the hotel directly.Regarding the room concerns, our reception team is available 24/7 and always happy to assist. If you had informed us during your stay, we would have gladly arranged a room move or taken immediate action to resolve the issue for you. Your comfort is important to us, and we regret that we were not given the opportunity to make things right while you were here.Once again, please accept our sincere apologies. We appreciate your feedback, as it helps us improve our services, and we hope you will consider giving us another chance in the future so we can provide you with a much better experience.Kind regards,Nicola (he/him)Front Desk Office
  • User:Cathyq66

    Trip type: Couples

    Good if you are off to a concert

    rating07 Mar 2026

    Pros:- close to the tube station, lots of shops, places to eat and very near to the o2 empire. Breakfast was good, but they were slow in topping up things that had run out.Not so good :- we were allocated a disabled room even though we didn’t need it which was okish.The shower was a wet room which was very old and dated. The actual shower had nowhere to put anything apert from the floor which is not disabled friendly. The shower plug obviously had not been cleaned in a while so the whole bathroom flooded nearly out into the bedroom area. They were quick to send someone to sort this though. Slept ok and there were extra pillows if you needed them.Tea and coffee were your normal cheap ones but not enough of them.I would stay here again but not in a disabled room. Aga E, Other at ibis London Shepherds Bush - Hammersmith, responded to this review Dear Cathyq66,Thank you very much for sharing your feedback following your recent stay with us. We’re delighted to hear that you enjoyed our convenient location, the nearby shops and restaurants, and that breakfast and the rest of the amenities met your expectations.I’m truly sorry that you were allocated an accessible room when you did not require one. At times this can happen due to availability, and while these rooms are larger than our standard rooms, we understand they may not always suit every guest’s preference. We apologies for any inconvenience this caused.I’m also very sorry about the issue with the shower drain. I’m glad to hear our team responded promptly and resolved it for you. Our reception is available 24/7, and we’re always ready to assist with anything you may need during your stay.Regarding the tea and coffee amenities, we completely understand your point. Additional supplies are always available at reception, and we’re happy to provide more at any time.Thank you again for your helpful comments. We hope to welcome you back in the future, and we will do our best to ensure your next stay is much more comfortable.Kind regards,Nicola (he/him)Front Desk Office
  • User:A_Belgian

    Trip type: Couples

    Great hotel for London visit

    rating12 Feb 2026

    We had a nice stay at this Ibis, with its friendly staff. Conveniently close to Shepherd's Bush tube station. Will definitely consider it again on our next trip to London. Aga E, Other at ibis London Shepherds Bush - Hammersmith, responded to this review Dear A_Belgian,We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Kind Regards,Nicola (he/him)Front Desk
  • User:shauna M

    Trip type: Solo travel

    Rude unhelpful staff

    rating05 Feb 2026

    I received the worst customer service from Andria and her colleague. They do not go out of there way to help you at all. I asked to use a charger and was told they had none when she using one her self. They made me feel unwelcome and like i shouldn't of been there when I paid good money to stay one night. I highly do not recommend. Litter in the hallways etc. Aga E, Other at ibis London Shepherds Bush - Hammersmith, responded to this review Dear X4019XMshaunam,Thank you for taking the time to share your feedback. I am very sorry to hear about your experience and how you felt you were treated by our team. This is not the level of service we aim to provide, and I sincerely apologise for the inconvenience and disappointment caused.Regarding the charger, I understand how the situation may have appeared. Chargers are not part of the amenities we offer as a standard service, and the one you saw in use may have been a personal charger belonging to the colleague in question, which unfortunately cannot be lent out for safety reasons. However, we do have wireless chargers available at the bar for guest use, and I apologise if this was not communicated to you by the staff at the time.I am also sorry about the litter you noticed in the hallways. While our housekeeping team collects rubbish during their morning rounds, we cannot always control when guests leave items outside their rooms. Even so, we will reinforce our monitoring to ensure the corridors remain clean throughout the day.Once again, I apologise for the experience you had. Your feedback is important to us, and we will use it to improve our service. We hope that, should you choose to stay with us again, we can provide you with a much better and more welcoming stay.Kind regards,Nicola (he/him)Front Desk Office

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