Leonardo Hotel London Heathrow Airport

Recent Reviews: 3649

• User:Stevo2117

  Trip type: Couples

  Beautiful Hotel

  05 Jun 2026

  We stayed here twice, once before our flight from Heathrow, and again on our return. The Hotel was really nice , with friendly staff and the place was very clean and well kept.Our room was spacious with a king sized bed and a view of the airport. The buffet breakfasts and the evening meals were very good, with plenty of choice. Definitely a good place to stay if flying from Heathrow. Customer Experience team , Other at Leonardo Hotel London Heathrow Airport, responded to this review Dear Stevo2117, Many thanks for staying recently and thank you for taking the time to leave a review.We are delighted to hear that you chose to stay with us both before and after your flight from Heathrow, and that you had such a positive experience on both occasions. It is wonderful to know that you found the hotel clean, well kept, and comfortable, and that our friendly team helped make you feel welcome throughout your stay. We are especially pleased that you enjoyed your spacious room with a view of the airport, as well as the buffet breakfast and evening meals with plenty of choice. Your kind comments are greatly appreciated by the entire team.We would love to have you around again in the future when it suits you the most!Best regards, Manol Customer Relations Executive.

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• User:G9099MGterrib

  Trip type: Family

  Go to s different hotel

  04 Jun 2026

  The "selection' of warm rustic breads with dips from the menu was 3 pieces of sourdough. Snd 2 tiny pots of bland.... breakfast was very average sy best and my bagle actually caught fire in the toasting machine. The photo is after i pit the flame out. I took photos and showed the staf. They did nothing. Only jam or marmalade and no butter. The lamps in the room 1004 had writing on them " xxxx was here" on them .very disappointing all around. The room was booked for 3 but still only got 2 mugs. Customer Experience team , Other at Leonardo Hotel London Heathrow Airport, responded to this review Dear G9099MGterrib, Many thanks for staying recently and thank you for taking the time to leave a review.We are very sorry to hear that your experience did not meet expectations, particularly regarding breakfast, in-room amenities, and the condition of your accommodation. This is not the standard we aim to provide, and we apologise for the inconvenience and disappointment caused during your stay. We are especially concerned to read your comments regarding the breakfast items and the incident with the toaster. Safety and quality are extremely important to us, and we will be reviewing this with our food and beverage team to ensure appropriate procedures and consistency are maintained. We are also sorry that your concerns were not addressed at the time, as we expect all guest feedback to be handled promptly and with care.Your comments regarding the room, including cleanliness concerns, missing items, and maintenance issues, have also been noted and will be investigated with our housekeeping and maintenance teams to ensure these standards are improved. Thank you again for bringing this to our attention.I very much hope you'll be able to return to a Leonardo hotel soon and we'll be able to start to improve your journey as a customer.Best regards, Manol Customer Relations Executive.

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• User:KateLondon_9

  Trip type: Family

  Good hotel

  01 Jun 2026

  We were asked to pay a small fee to upgrade our room to a king and double with a view of the runway. The view didn’t include the runway and was obscured by trees and the double bed was actually a single. Nevertheless, the room was clean and comfortable and the restaurant was decent. The service in the restaurant and around the hotel was very good. Customer Experience team , Other at Leonardo Hotel London Heathrow Airport, responded to this review Dear KateLondon_9, Many thanks for staying recently and thank you for taking the time to leave a review.We are pleased to hear that you found your room clean and comfortable, and that you enjoyed the service provided by our restaurant and wider hotel team. It is always encouraging to know that our staff helped make your stay a positive one. However, we are sorry to learn that the room upgrade did not fully meet your expectations, particularly regarding the view and bed configuration. We understand how disappointing this must have been and appreciate you bringing it to our attention. Your comments have been shared with the relevant teams to review and ensure clearer communication moving forward. Thank you again for your balanced feedback.We would love to have you around again in the future when it suits you the most!Best regards, Manol Customer Relations Executive.

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• User:Jonnyjubb

  Trip type: Family

  Still Handy For LHR.

  31 May 2026

  Standard King & Double - 2/10. Got a Standard King & Single… Queried this at front desk and was told the beds are European sizes. Turns out this is rubbish as European bed sizes are actually bigger! Clearly given a single, as offered on their website. Just as well there was only3 of us.Bathroom - 8/10. Ok. Beds - 2/10. Just about managed ok night’s sleep before an early flight.WiFi - 10/10. No issues.Breakfast - 8/10. Quite good.Staff - 8/10. All ok apart from the bed size waffle.Hotel - 8/10. Apart from the room issue, the location/convenience to LHR can’t really be beaten for the price… Customer Experience team , Other at Leonardo Hotel London Heathrow Airport, responded to this review Dear Jonnyjubb, Many thanks for staying recently and thank you for taking the time to leave a review.We are pleased to hear that you found our hotel convenient for Heathrow, appreciated the breakfast, WiFi, and overall service from our team, and that your stay still offered good value and ease ahead of your flight. However, we are very sorry to hear about your concerns regarding the bedding configuration in your room. We understand how important it is for room allocations to match expectations, and we regret the confusion you experienced at check-in. Your comments have been shared with our front office team to review and ensure clearer communication moving forward. We are glad the rest of your stay was comfortable enough for a short stopover, but we do appreciate your constructive feedback as it helps us improve.We would love to have you around again in the future when it suits you the most!Best regards, Manol Customer Relations Executive.

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• User:sammX7490CY

  Trip type: Family

  Great location - room overlooked runway.

  30 May 2026

  Booked for just one night before flight out the following day to Canada. Had a lovely evening meal, the room was a little small for 3 of us however as we were only staying 1 night this was really not an issue. Room was clean. We did however have an issue during the night in which we thought that we could here something in the ceiling between ours and the next floor thus got very little sleep. We spoke to Reception the following morning - Emily - she apologised for this and resolved the matter to our satisfaction . We went for breakfast and 20 mins later Emily came and found us and advised that maintenance had looked into this and there was actually a pigeon that had got in and was trapped' whereby they duly released the bird. Was relieved to know that we had not dreamt it. Would use this hotel again. Customer Experience team , Other at Leonardo Hotel London Heathrow Airport, responded to this review Dear sammX7490CY, Many thanks for staying recently and thank you for taking the time to leave a review.We are delighted to hear that you enjoyed your evening meal, found your room clean, and appreciated our convenient location for your journey before flying out to Canada. It is also great to know that you would consider staying with us again. We are, however, very sorry for the disturbance you experienced during the night and understand how unsettling this must have been, particularly with the lack of sleep it caused. We appreciate you bringing this to our attention. We are pleased to hear that Emily was able to assist you promptly the following morning and kept you informed throughout the investigation and resolution. We will be sure to pass on your kind comments to her, as well as the maintenance team, for their swift action in resolving the situation.We would love to have you around again in the future when it suits you the most!Best regards, Manol Customer Relations Executive.

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