London Aparthotel

Recent Reviews: 1469

• User:Hannah K

  Trip type: Business

  Good review

  16 Mar 2026

  I stayed at Safestay and it was a good experience. The rooms were clean and the baths had hot water. It was very quiet and it had a good atmosphere. It’s located close to a tube and tesco. Safestay HollandPark, General Manager at Safestay London Kensington Holland Park, responded to this review Hello,Thank you for sharing your experience! We’re delighted to hear that you enjoyed our clean rooms, hot water, and peaceful atmosphere. It’s great that our location was convenient for you too. We hope to welcome you back to Safestay soon!

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• User:Wanderer58433365871

  Trip type: Solo travel

  SAFESTAY ??? Dont saty at all

  10 Mar 2026

  Unbelievable. Another dumping place of forced mixed bedrooms where the hostelhas no control of and pushes women onto share rooms with men. Discussing business, exploiting people. Abusers and a tuberculoses dump!!! I got tuberculosis from this hostels dump!!! And when complaining they refused to help, kept my money and on the top of that they called the police on me!!! A DUMP!!! Safestay HollandPark, General Manager at Safestay London Kensington Holland Park, responded to this review Dear Guest,We’re sorry to read this. Our hostel offers mixed dormitories and female-only dormitories, as stated during booking. We take guest safety and well-being seriously and regret that you were unhappy with your experience.Best Regards,Reception Team

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• User:Phoenix N

  Trip type: Solo travel

  Great location!

  27 Feb 2026

  Great location, very safe! I got a lot of work done in the coworking space for a midterm, and the room was very spacious. Safestay HollandPark, General Manager at Safestay London Kensington Holland Park, responded to this review Thank you so much for the lovely review!We’re really happy you enjoyed the location and felt safe during your stay. That’s exactly the experience we want our guests to have. It’s also great to hear you made good use of the coworking space — we hope the midterm went well! 😊You’re always welcome back anytime.Best regardsVeronica Reception Team

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• User:Timea S

  Trip type: Solo travel

  Green

  07 Feb 2026

  The hostel location is in a lovely green park, the kitchen/cafe area is nice and cozy.Bedsheets seemed clean, the general stay was alright. The room was a bit small and crowded, but it was a good value for the price. It wasnt really noisy and a the people working here are doing their best with service. Safestay HollandPark, General Manager at Safestay London Kensington Holland Park, responded to this review Dear Guest,Thank you for your kind and balanced review. We’re glad you enjoyed the location, our cosy kitchen area, and found the stay good value for money. We also appreciate your understanding and kind words about our team. We hope to welcome you again in the future!Best Regards,Khrystyna Reception Team

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• User:Wicia B

  Trip type: Couples

  Unsafe, dirty and stolen properties!

  11 Jan 2026

  During my stay (31.12.25–04.01.26), a bag was stolen from our room on the day or one day before our departure. It was definitely there earlier that day.I reported this immediately by the receptionist who really tried to help me, but unfortunately we didn’t find our bag and our belongings which were inside of it. We looked through the big trash containers and found nothing. As I arrived home I sent a formal request to the manager to check the camera footage so maybe this case could be investigated because disappearance of the bag occurred on the same day or day before that the room was cleaned and the trash bags were changed. Because of this timing, I am concerned that the bag may have been taken accidentally or removed during the cleaning process, but almost two weeks later I received no response at all!On top of this, the shared bathroom was already very dirty and the smell was gross as we arrived, which shows a serious lack of hygiene and basic standards.This hostel shows no responsibility, no concern for guest safety, and no concern for cleanliness. Your belongings are not safe there, and management does not care. I strongly recommend avoiding this place!!!1 star for the receptionist that at least tried to help us. Safestay HollandPark, General Manager at Safestay London Kensington Holland Park, responded to this review Thank you for taking the time to share your feedback regarding your stay with us.We are genuinely sorry to hear about your experience and understand how distressing it must have been to discover that your bag was missing. Please accept our apologies for the inconvenience and frustration this situation caused. Guest safety and security are matters we take very seriously.We appreciate you acknowledging the efforts of our receptionist, who acted promptly to assist at the time. That said, we regret that the matter was not resolved to your satisfaction. Your concerns regarding the timing of housekeeping services and the handling of your follow-up request have been noted, and we are reviewing our internal procedures to ensure that such situations are addressed more effectively and with clearer communication.We are also sorry to learn about your comments regarding the cleanliness of the shared bathroom upon arrival. This does not reflect the standards we strive to maintain, and your feedback has been shared with our housekeeping team for immediate attention.We value all guest feedback, as it helps us identify areas where we must improve. We would appreciate the opportunity to discuss this matter further and address your concerns directly. Please feel free to contact us at [contact email] with your reservation details so we can follow up appropriately.Thank you again for bringing this to our attention.Kind regardsFarhan- Reception team

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